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    EasyDrive Motors

    1.0 (1 review)
    Open 9:00 am - 6:00 pm

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    11 months ago

    I would never recommend this shop, the quality of their cars is mediocre, service is worst

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    Giles Volvo Cars El Paso

    Giles Volvo Cars El Paso

    3.7
    (6 reviews)

    Took my car there for service for the first time. Service advisors are very nice and they did…read moreprovide a loaner, which was good as part was delayed in arriving. Had a gear box leak and needed overall service. I explained that the oil and oil filter and air filter had just been changed and needed no attention. Naturally, the inspection report stated the air filter was dirty and needed "attention soon". What? It was literally changed a month ago. I do not even think they looked. That is kind of BS. Then on to the other things. Price to fix leak was high, but acceptable. Price to change drive belt was high, but kind of in line and I was not about to do it. It was the other things. $250 to replace a top engine torque mount. I fixed myself. Parts was $40 and took 15 minutes and two wrenches. Outer tie rod ends needed replacement. Cost? $860 plus $190 for an alignment. I fixed myself. Parts cost $60 plus 1.5 hrs of my time. What, do they charge $400/hour for labor? Oh, and got alignment done for $80 elsewhere. Look, I do not mind using them for complicated things, but you really need to price shop and decided if 1) you can do it yourself (look to You Tube for advice), or 2) are there other places that are cheaper. I for one will certainly shop for independent options for future repairs.

    This team is above and beyond what one would envision an auto dealership to be. Awarded the Time…read moredealership of the year in 2022 out of 16,000 dealers nationwide speaks to the dedication and integrity of every department. Looking at the Google reviews, one realizes that they are the highest rated dealership in El Paso and after experiencing their attention to detail, I would say that it's a well deserved from both Time magazine and Google reviewers.

    Rudolph Honda

    Rudolph Honda

    2.3
    (59 reviews)

    I've been driving back and forth from SoCal to El Paso since this pandemic started, and I needed my…read morecar checked and serviced, so I brought it to Rudolph Honda. The facility is extremely clean, all employees and customers were wearing masks, and social distancing was being practiced. My service advisor was Elizabeth H. She exceeded my expectations. She noticed I was from out of state, explained wear and tear on my vehicle, and the issues that I would be facing because of it. She was incredibly professional, courteous, and knowledgeable, and she made sure to explain the services done to my vehicle and what I would need in the future based on my driving. My technician was Ernesto. The write up and explanation I received was clear, concise, and helpful. I also got a follow up email with all the info regarding the services performed on my vehicle which I really appreciated. I'll definitely be coming back for service at Rudolph Honda.

    My husband and I arrived with a scheduled appointment and a clean, guaranteed Kelley Blue Book…read more(KBB) Instant Cash Offer for our vehicle. From the start, the experience was highly disorganized; we were left waiting in the lobby with no designated salesperson while an online representative took our keys for an "assessment." When a salesperson finally assisted us, they showed zero interest in our preferences and made no effort to help us find a replacement vehicle. After we requested to see numbers, a sales manager came to the desk, treated us as if we were being unreasonable, and promised to run the figures. She then walked away and completely disappeared, leaving us waiting in the lobby. The salesperson eventually returned with a lowball trade offer that was thousands below our clean KBB baseline. The worst part occurred the following morning: I received an automated email from KBB stating that Rudolph Honda had manually adjusted our vehicle's profile in their system to falsely claim it had an "accident history," dropping our digital quote by over $3,000. I immediately contacted KBB Corporate, who confirmed our vehicle's file is completely clean and that no accident history exists. We walked away without making a purchase. This dealership relied on artificial delays, disrespectful customer service, and deceptive reporting tactics to try and manipulate our vehicle's value. I highly recommend shopping elsewhere if you value transparency and honest business practices.

    Charlie Clark Nissan El Paso

    Charlie Clark Nissan El Paso

    1.6
    (69 reviews)

    Had a great experience, Mr. Torres, service Mgr, Jessica parts clerk, and service advisor William…read moreAnderson were excellent! They were very professional displayed excellent communication skills will go above and beyond to privide great customer service. Charlie Clark Nissan doesnt just sell cars but privides excellent service in every aspect. Special thanks and kudos to the Service department!!​

    To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

    EasyDrive Motors - car_dealers - Updated August 2026

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