We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch

The staff at the Central Entrance store are not customer service oriented. It was like they were…read morebeing put out to answer my questions. I will definitely not shop here again!

Looking for wiper blades before the big storm. The wiper…read moreblades I bought here have been the best I've ever owned!

I'm not happy with this company at all! I brought my friend down to Duluth to get a car that they…read moresaid she was approved for. We get there and they tell her something totally different. We left with no car. So we drove an hour and a half one way. So round trip three hours! And all for nothing! I think it's rude how they do things there.

Money hungry liars got a car no money down. Was told there was no issues and was backed by a 18…read moremonth warranty. Transmission started giving me problems while I was on the road from Minnesota to Kentucky. I had not even received plates yet. Got to the auto shop, and it was full of carhop cars! They have a horrible reputation. Everyone is not lying.

Shannon and his team do a great job of being open and honest, plus charging a very fair rate!read more

From the owner: When you need auto or motor repairs, you want to find an auto shop you can trust. Call us now to…read morelearn more about why customers trust us with their affordable automotive needs.

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

We have had excellent interactions with the staff at New Duluth Auto. They took the time to answer…read moreall of our questions and concern, patiently. There was no pressure to buy. we appreciated their honesty and will definitely buy our next used vehicle from them. Wendy Morreim, Brainerd, MN

It's a scam, they take the money but do not ship the vehicle, bunch of crooks. Seem to be upfront &…read morelegit, but far from it, they send documentation which appears to be genuine but upon inspection it's definitely fake. All the main people need to be locked up.