Nick Moran, Toyota Product Specialist at Kolar Toyota in Duluth is a master of customer service…read more Nick and Dennis Kim (Service Advisor) helped to provide a make my visit at Kolar Toyota a positive experience.

Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

This place and the people who work here are THE BEST! We drove approximately 3.5 hours from…read moreAlexandria to check out their Crosstreks we saw on their website. I was a little nervous at first about buying a car so far away, but it turned out we actually made a good decision... for once. LOL. Seriously, these guys are top-notch. We would 1000% make the drive again to buy a car from them. Great car, great service, great price. Highly recommend! Thank you so very much, New Duluth! I absolutely love my little Crosstrek--I named her Pearl.

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

Brought my vehicle in to have the moon roof checked prior to the warranty expiring due to it…read moreleaking horribly. The mechanic, if you can call them that, said there was nothing wrong. A couple of months later I brought it back in and was told they would see what they could do, still haven't heard anything. Horrible communication. Now I'm concerned that the headliner will mold and the roof will rust. DO NOT RECOMMEND!!!!!!!!!!

I bought a brand new Cadillac CT4 from here and it's already in service and I sat at this…read moredealership for 4hrs for them to tell me that they need to keep my car. 4hrs to find the problem... Then on top of this I get a text message saying my car is ready for pickup when it's not. Then the guy in service department told me he has no rental cars but my sales guy was able to get me one right off the dealership lot.. So much miscommunication here.... Also I bought a truck from here and they can't even gas it up or detail it when it's a brand new truck.. Can't even follow simple directions.... I'm never buying from here ever again. Lesson learned..

The sales staff are beyond helpful, Tom, Matt , and Jeremiah were all incredible and super fun to…read morebe around. Absolutely a pleasure to do business with them. If you are in the market for a vehicle, do yourself a favor and go to Sonju !!! The sales manager Tom was especially knowledgeable and was caring and gracious

Lied to me about the "Certified" used truck I purchased. During negotiations the salesman and the…read moresales manager told me there wasn't much room for negotiation because the Certified program ensures the vehicle is thoroughly inspected to find any issues. I took the truck in to a different Chevy dealership for an oil change and tire rotation and I was told the truck needed a front end alignment and they refused to rotate the tires because the wear on the front tires was too extreme. I reached out to Sonju and was told the sales manager would call me. So far, nothing. Beware and move on. I would not recommend this dealership to anyone.​

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We…read morehad a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago.

A guy named Spencer works here who literally lies through his teeth to make money sold me a truck…read morethat needed over $10,000 in repairs without a mention of any of it I mean, how is this even legal? Well, it is. only in America. stay away from this establishment.

Made an appointment over two weeks in advance and put in the notes I was having new wheels and…read moretires installed along with an oil change. I showed up on time at 11am, handed the service counter my keys, and went to the waiting area. Over three hours pass without any communication, and then the customer rep comes out and tells me they can't get my wheels to fit, and that I need new center rings and lugs, but that they didn't have any in stock, and that they couldn't source them. What kind of service technician (of 30 years apparently) starts a job without checking fitment first? This is a Subaru Outback mind you, at a Subaru dealership, and they can't get the parts? He apologized and said they were putting my old tires back on and they'd be done shortly. That shortly lasted another hour before he came to tell me one of my tires was being "finicky", he apologized again and said they were almost done. 20 minutes later he finally comes to get me, and in the end I paid over $400 for tires I can't use. But they did give me a free car wash at Kwiktrip! Ooooo They charged me for an incomplete job, wasted my time and money, and now I have to get the work done somewhere else. Never again will I visit this dealership. Horrible service and terrible work ethic.

They replaced my alternator and six months later it died. I took it to Tires Plus to replace it…read morebecause Subaru would take 2 weeks to even get it in the shop. Apparently there was a warranty on the original part, but Subaru wouldn't process it because they said it was an O'Reilly's part and Subaru wasn't the one who deemed it a failure. Don't waste your money here.

We've been dealing with Duluth Dodge for a number of years. We started out with Tony Kozlowski and…read morewe're still with him. Through several purchases, repairs, oil changes, etc. Tony has always been there for us - answering all our questions and giving us advice that has been to our benefit. He's always happy, cheerful, very knowledgeable, and most of all - honest!! He has told us he will always take care of us - and he does. Thank you, Tony - Duluth Dodge is lucky to have you!! Bill and Sue Majewski

THIS PLACE IS AWFUL!!!!! NEVER BUY A VECHILE FROM THIS LOCATION. We had a vehicle with an on going…read moreissue for two years. Brought vehicle in multiple times under warranty to have it addressed. Due to the lack of the service dept/dealership they never scoped the area of the engine that was triggering the check engine light the engine, now needs to be replaced. We drove the vehicle multiple times to the dealership under warranty to only have them tell us they couldn't find anything wrong with it. Making us pay diagnostic charges along with this. The dealership told us to keep driving it and bring it up there as soon as the check engine light came on so they could run the code. Never finding anything till recently. We had to ask serval times to have them look at the same issue cause the truck wasn't driving right and the light coming on and off. They finally scoped the engine where said problem was TWO YEARS AGO and found the engine to needing to replaced. Since now it is out of warranty they needed approval to fix it. They ultimately denied us this repair. It sat at the dealership for more than 3 weeks, with the warranty company telling us not to drive it since we knew something was wrong with it until we get approval to drive it. We now have to pay 400 for the car rental and diagnostic finding. The engine is 12,000 to replace. All of this could have been avoided or covered by the warranty company if the Dealership/service center did there job TWO YEARS AGO, or the multiple times we had the vehicle up there to be looked at for the SAME ISSUE. We had to call daily to get any sort of update, or leave a message to hardly get a call back. We asked what we should do from here. GET THIS, they gave us the number to the better business bureau or to call the attorney general. I'm honestly appalled by the lack of communication, respect and lack of service from this location. After talking to others about our issue. It sounds like this is a common occurrence for this location. One person told me they had a similar problem and the dealership had her truck longer than she owned it. If you are looking to buy a vehicle here sure, they do a great job getting you to buy one, but don't come back for repairs or warranty issues. This is there fault and they should stand behind there company and brand. I honestly think they didn't want to pay for the repair knowing what was wrong with and knowing they didn't take the right steps, and waited for it to be out of warranty. GOOD LUCK!

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch

I had gotten a flat tire about 45 miles north of this dealership and decided to have my car towed…read morethere because it was on my way home (Chicago area). Tina in the service department was awesome because although they did not have my tire size in stock she called all around and was able to locate a tire for me in Duluth. She had her driver go there and pickup the tire and return with it for them to install it on my Pacifica. I was on my way home within a few hours of me getting the flat, all thanks to Tina and her awesome crew. Thanks so much for the extra effort, it is greatly appreciated. Michael H.

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