The only reason we are giving 4 is we've only had an opportunity to use them 2x so far but would…read moredefinitely do so again. Definitely not a 'flashy' operation but they treat us fair, do what they say they will (and then some) all at a very fair price. Both visits were due to unexpected issues and they were able to turn our car around same day or next.

Brought car in as I suspected an issue with the timing belt. Came back to a $500 bill listing that…read morethey pulled the timing cover off and checked the timing belt, replaced several electrical parts. Lifted the hood to look and found that the timing cover had never been removed nor were the parts that were listed as being replaced new, still the original dirty parts. Beware! Go somewhere else!

Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

Over the years I have brought cars to Humes, probably five times and have always been more than…read moresatisfied with the results. Insurance coverage was never an issue. I have no reason to bring my cars elsewhere for jobs big and small. Mary at the front desk is great. Long time employee and knows the business. Very knowledgeable.

Returned our rental car 6 days ago and David Humes sent a Picture of front end damage to this same…read morevehicles and asking us to take care of it today! This guy abuses the insurance companies and will abuse you too!

$98. For 15 minute oil change on my small Subaru, no way, time to find a a new place to go.read more

I really planned on keeping doing business with them after they took over from Pete but after they…read moredid a bad break job on my truck that cost me $900 I will no longer be there customer.

Great service and responsiveness. We had a flat on our boat trailer on the way to Canada and these…read moreguys took care of us right away - they even checked our other rig to make sure all was good. Absolutely awesome.

Late in the day on Friday I started a 3.5 hour trip south from Duluth with a completely flat tire…read morethat was able to hold air but needed constant reinflation. stopped over at the KwikTrip and reinfected but saw Junction Tire with the OPEN sign still on. Explained the situation and asked if they could repair the tire and Troy said "give me the keys" and took it right in. 30 min later I was back on the road. Outstanding service. The price was great -- outstanding value. Give these folks a try.

Trustworthy mechanics are hard to find. These guys are the real deal. Don't listen to the trolls…read moreand their 1 griping. I've watched them go above and beyond time and time again. Even seen them decline to do work when it wasn't needed. They remember me by name when I come in.

I've had these folks working on my vehicles for more than 20 years. Very good communication,…read morepricing is fair. Service is on schedule.

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

Crapweasels. Was given the runaround on the availability of…read morea second key and then was referred to another family member who wasn'tmuch help. I picked it up and within 100 miles, there was a terrible noise coming from the front left wheel. I was a little distracted cause that within those first 100 miles, I also realized that the infotainment microphone didn't work, the gas tank lid doesn't stay open when you pull the latch, it only stays open while you pull it. So by the time I got around to looking at that issue, I realized one of the lug nuts is really worked off the wheel bolt. It was the wheel wobbling making the awful noise. This seemed super odd since it was 100 miles in, and when I pull it off the stripped lug nut falls off with a goopy lock seal dripping all over the stripped bolt. At this point, it's the Monday after Thanksgiving and this place isn't open on Monday. So I take it to a shop and while they are fixing the wheel, they inform me and show me the cracked alternator belt and confirmed the lock seal substance was recently applied. I nearly lost it at this point- minor lie about the keys but the idiot kid Asher looked like he was still learning how to shave so I let it go. Gas tank lid could have broke after I drove off the lot for all I know. But you let my family get in a car with a wobbly janky wheel? What would've happened if the wheel came off while they drove, or took a sharp turn, etc.? The application of that substance is a clear indication they knew there was an issue but wanted to save $75 fixing a wheel bolt? And no way an alternator belt cracks up in under 100 miles. But I figured I failed, I did verbally ask if there were issues but no I didn't inspect every inch of the $17k car. And I never reached out to them. I mean who reaches out to the person who flagrantly cheats them and endangers the lives of their family?? Certainly not. Now today- 3 weeks in, I learn the windshield fluid dispenser on the back window doesn't work. What else will I find? Who knows! What will you find wrong in your new Anderson Motors car? Nothing, cause hopefully you learn from my mistakes and leave these crapweasels alone.

I purchased a 2014 Subaru Outback from Anderson Motors a couple of months back. Asher made the…read moreprocess simple and there was no pressure or pushy sales tactics to buy the car which was a nice change of pace from other dealers I've been too. About a month after buying the car, I noticed a rattle from the car while accelerating. Despite having no warranty or obligation, Asher and crew took a look at the car and fixed the problem, which ended up just being a loose exhaust heat shield. Overall, a great experience from this local dealership.