Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

Unfortunately this is not a good review. My family and I will NEVER go back to Kolar Toyota in…read moreDuluth, MN. I purchased my vehicle from them a few years ago and always had such a great experience so when my mother started having problems with her car I recommend her to take it to them. What a mistake that was! Let me tell you why. The check engine light was on, it was showing EVAP codes, it was very hard to pump gas into causing the gas pump to click off, when you opened the gas cap you could hear gurgling, and a while driving you could hear a whistling noise. We brought it to Kolar Toyota and they stated code for evap purge valve/evap leak were popping up and that they found damaged lines located between the charcoal cannister and gas tank. Their words straight from the paperwork "Will need lines, suspect possible fuel tank issue, possible future canister failure from debris intrusion will need to fix lines lines/tank and reevaluate". The service advisor we were working with told us that the lines needed to be replaced but that they had to drop the gas tank in order to access the lines and that unless we wanted to risk paying another couple hundred dollars in labor on top of paying for the price of a new gas tank, that we should replace the gas tank now while they had it disconnected. With this information and under the assumption that we would be saving money in the long run, we decided to have it replaced. Over $2,000 later, we go to pick my moms car up and NONE of their repairs or replacements fixed a single problem. We brought her car back to Kolar for the second time and they discover the problem was actually the fuel tank filler neck. When we asked for a refund for the gas tank they replaced for no reason, they refused. We did not ask for a refund for the labor. We just wanted a refund the for gas tank itself. That alone was $874.09! that may not be alot of money for a dealership but it is to my mom! I spoke to the service manager and his reasoning for denying us a refund for the tank was basically that sometimes diagnosis of a vehicle can be a guessing game, that the mechanic has never seen a fuel tank filler neck fail and didn't think to check it and that we okayed the replacement of the tank. YES! WE DID! BECAUSE HAD BEEN CONVINCED THAT THIS WAS PART OF THE ISSUE AND IT NEEDED TO BE REPLACED. What would have happened if replacing the fuel tank filler neck had not fixed the problems either?! Would they have kept charging us for unnecessary parts until they found the issue?! If you look it up, the signs of failed fuel tank filler neck include: Check engine light (EVAP codes), difficulty refueling, and hissing sounds. I could have done a better job at diagnosing and fixing my mothers car with Google and a YouTube video! Take your vehicles elsewhere and save yourself time and money! Or fix your vehicle yourself, we wish we would have!

I bought a brand new Cadillac CT4 from here and it's already in service and I sat at this…read moredealership for 4hrs for them to tell me that they need to keep my car. 4hrs to find the problem... Then on top of this I get a text message saying my car is ready for pickup when it's not. Then the guy in service department told me he has no rental cars but my sales guy was able to get me one right off the dealership lot.. So much miscommunication here.... Also I bought a truck from here and they can't even gas it up or detail it when it's a brand new truck.. Can't even follow simple directions.... I'm never buying from here ever again. Lesson learned..

Leased a Colorado from Kolar 3 years ago. Earlier this year I traded it in for a different truck…read morebrand at a different dealership. Recently the guy I leased the Colorado from contacted me via text to discuss leasing another Chevy, and I told him I leased something else, and I thanked him for working with me in the past. Kolar guy decided to rudely guilt shame me for not leasing from him, pulling the "how can you do that to me" bull. Absolutely the worst display of professionalism I've ever seen. I will never go back to this dealership.

I used the express lane for service, and everything went perfectly. Jane Hagedorn was my service…read moreadvisor, and had made the whole process smooth, efficient, and stress-free. Hands down one of the best experiences I've ever had getting a vehicle serviced--quick, friendly, and top-notch from start to finish!

Wow, did I get a great lease deal on a new 2017 Silverado 1500! Nate, Leigh and Ms Broberg in the…read morefinance office went out of their way to make it work for me. I did not think a new truck with a Z71 package , the all star package and a few more options was in the ballpark for me. But with the programs out their and we traded in a leased Honda CR-V ( extra 1500 incentive). We ended up with our lease payments going up 15 bucks a month for a truck that stickers for double! ( it was one with a 16% discount) It actually would have gone down 15 bucks a month but I changed the mileage to 15000 per year from 12000 on the Honda. I don't think it's fair to say the numbers but you will be surprised! The staff was easy to work with and didn't play any games. This was my 4th since they changed ownership. I have referred friends and family and will continue to do so !

We have our two Toyotas serviced here regularly, and they are always good. But today, prior to an…read moreall day drive we had to take, an engine warning light came on, and we were concerned that we might not be able to make our trip. Dylan in the service department got us in to see a specialist right away who helped us with the warning light -- and we were on our way. I can't say enough about how much we appreciate the thoughtfulness and care.

A guy named Spencer works here who literally lies through his teeth to make money sold me a truck…read morethat needed over $10,000 in repairs without a mention of any of it I mean, how is this even legal? Well, it is. only in America. stay away from this establishment.

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We…read morehad a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago.

Crapweasels. Was given the runaround on the availability of…read morea second key and then was referred to another family member who wasn'tmuch help. I picked it up and within 100 miles, there was a terrible noise coming from the front left wheel. I was a little distracted cause that within those first 100 miles, I also realized that the infotainment microphone didn't work, the gas tank lid doesn't stay open when you pull the latch, it only stays open while you pull it. So by the time I got around to looking at that issue, I realized one of the lug nuts is really worked off the wheel bolt. It was the wheel wobbling making the awful noise. This seemed super odd since it was 100 miles in, and when I pull it off the stripped lug nut falls off with a goopy lock seal dripping all over the stripped bolt. At this point, it's the Monday after Thanksgiving and this place isn't open on Monday. So I take it to a shop and while they are fixing the wheel, they inform me and show me the cracked alternator belt and confirmed the lock seal substance was recently applied. I nearly lost it at this point- minor lie about the keys but the idiot kid Asher looked like he was still learning how to shave so I let it go. Gas tank lid could have broke after I drove off the lot for all I know. But you let my family get in a car with a wobbly janky wheel? What would've happened if the wheel came off while they drove, or took a sharp turn, etc.? The application of that substance is a clear indication they knew there was an issue but wanted to save $75 fixing a wheel bolt? And no way an alternator belt cracks up in under 100 miles. But I figured I failed, I did verbally ask if there were issues but no I didn't inspect every inch of the $17k car. And I never reached out to them. I mean who reaches out to the person who flagrantly cheats them and endangers the lives of their family?? Certainly not. Now today- 3 weeks in, I learn the windshield fluid dispenser on the back window doesn't work. What else will I find? Who knows! What will you find wrong in your new Anderson Motors car? Nothing, cause hopefully you learn from my mistakes and leave these crapweasels alone.

I purchased a 2014 Subaru Outback from Anderson Motors a couple of months back. Asher made the…read moreprocess simple and there was no pressure or pushy sales tactics to buy the car which was a nice change of pace from other dealers I've been too. About a month after buying the car, I noticed a rattle from the car while accelerating. Despite having no warranty or obligation, Asher and crew took a look at the car and fixed the problem, which ended up just being a loose exhaust heat shield. Overall, a great experience from this local dealership.

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch

I had gotten a flat tire about 45 miles north of this dealership and decided to have my car towed…read morethere because it was on my way home (Chicago area). Tina in the service department was awesome because although they did not have my tire size in stock she called all around and was able to locate a tire for me in Duluth. She had her driver go there and pickup the tire and return with it for them to install it on my Pacifica. I was on my way home within a few hours of me getting the flat, all thanks to Tina and her awesome crew. Thanks so much for the extra effort, it is greatly appreciated. Michael H.

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