Very poor customer service. My son was put in danger from a poorly inspected knee scooter…read more Then I was charged for internal workings that aren't inspected after "hundreds" of rentals (per the clerk). And then was told that I can turn it back in after 4 days (rented for a month) and they'd still keep my money from the rental itself and charge me extra. When I asked for the inspection reports, she said no. And further explained that they don't do internal brake inspections.

Was extremely disappointed with our return experience of a scooter.Rented for a month in July and…read morereturned the same date in August. Upon return nothing was mentioned about being charged for an additional month. Was charged an extra $100.00. When I called about it there was nothing they would do about it. Any future medical equipment needs will be filled elsewhere.

Drove out from Denver to store and it's no longer open a total waste of my time. They should put…read morethat on their website, the store has been closed since March a very unhappy customer.

Need lessons on customer service and how to answer a phone call. Person was very unprofessionalread more

I am extremely grateful for the very caring and competent customer service support I received from…read moreKyler and Mona, and from others with whom I spoke by phone at the Louisville, Colorado store. An account was established promptly and easily, and I am now scheduled to receive the medical equipment I need. My sincerest thanks to the folks at You Can Home Medical Equipment. I highly recommend this organization!!! (I'd been with another medical supply company for more than a decade and they were truly the worst customer service experience I've had in my life; I wish I'd made the change years ago.)

I called this company to follow up on an order for supplies that my doctor placed almost 2 weeks…read moreago. You Can was supposed to contact me to set up an appointment, but they have neglected to. I confirmed with my doctor that the order went through. The doctor said this company is always slow to respond and not very great. When I called, I heard a woman's voice answer, but the call was immediately put on hold without any message, e.g., no one saying "your call is very important to us," or even asking me to hold. I waited on hold awhile, then hung up and called back. I couldn't get any response. So maybe it's a bad day or they are understaffed, but not contacting me in 2 weeks is inexcusable, especially when the call is only for the purpose of connecting and setting up a time to get what I need.

Great service and professional. They have quite a bit to choose from and are very helpfulread more

Medicaid and Medicare provider. Helpful staff! Received all my supplies on time. Thank you!read more

Pros: Timely text reminders when prescriptions are ready. Very fast turn around time for filling…read moreorders. Short hold times when calling to speak with pharmacy staff. Cons: Genuinely the worst pharmacy experience we've had in over 15 years of filling meds, and I think we kept trying only because of how absurd it was. My doctor had picked this pharmacy to send my meds as it was local and he saw it had the best ratings. First prescription that was sent it was no problem, super quick fill and the person my husband spoke to was incredibly helpful and kind and they were able to fill another one right then and there.  Third prescription that was sent in, we received a text that it was on back order with no ETA. It's a daily med but we're used to it being out of stock some months. I called to check if they knew if this would be a longer back order (if so, I could try elsewhere) or if they could tell me alternatives to try. Melanie said she didn't know when it would be available, very short, no concern or any helpful guidance. But ok, that's fine we can wait. 4 days go by and I call again to check if in stock or if I should try and transfer. Melanie again, did not ask my name or medication I needed, only cut me off to say any transfer has to be initiated by the other pharmacy. Alright. I call my other pharmacy and they very nicely explain that unfortunately it can't be transferred. They (CVS) are nice, understanding, express concern and overall helpful. At this point I'm just hoping I can either try an alternative or have a way of knowing my prescription will be filled, my doctor has been communicative and willing to send a substitute prescription. I call and get Melanie again. Very short and borderline rude at this point, I assume she remembers my last call and is annoyed. Fair, I'm annoyed as well. I explain the situation and ask if an alternative med is in stock, but only the brand is. It ends up being $400 for a 30 day supply which is insane as the usual price for my other med is around $35. You would think Melanie would mention the potential for such a high price discrepancy. Maybe I'm the problem though, so my husband volunteers to go in for me to ask them to return the other med to stock and make sure they will be able to fill either prescription for generic when they come in. At this point it's been over a week since I'm out of medication, which is rough. Melanie tells my husband, loudly and from behind the counter, before even saying hi or anything, "I already told her we only have Brand in." Wow. My husband accepts this and asks if they will let us know when they can fill medication, acknowledging it may be another week or more. Melanie tells him they have no way of tracking out of stock medication, that she would have to check my profile daily and they don't do that. She advises best bet is to fill at a chain store or call in every few days to check if it's in. At no point in any of these interactions with Melanie did she express any kind of understanding for missed doses, try and help find an alternative, offer to call any other branch of GoodDay or literally offer anything but annoyance at having to deal with me and my husband.

I have been going to Good Day since there were at the old Longmont United hospital clinic to pick…read moreup for my mom. I got fed up with Walgreens for rude pharmacists and staff and not fulfilling prescriptions and made the switch to Good day. I have not regretted that decision at all. They have the friendliest staff of any business in town, answer calls and questions, and remember their customers. I definitely recommend Good Day.

AVOID this provider! Major Medical's (MM) billing procedures are incorrect, misleading and…read moreoverbilled to insurance by hundreds of dollars. Thank goodness for the insurance company EOB's. If it weren't for them, not sure how we'd know to question MM's billings. Don't expect MM to answer phone calls, except for the recording to leave a message. And then, if you get a return call within three or so days, count yourself lucky! There is CONSIDERABLY MORE I could explain, but with all reviews being at ONE, you get the idea from all of us who have shared a few of our experiences that if you have a choice of DME providers, do NOT choose Major Medical Supply (or Rocky Mountain Medical Equipment). If a ZERO or MINUS rating was possible, that would be more accurate for MM!

From the owner: We Love Helping People…read more Major Medical Supply provides oxygen, medical equipment and supplies to the greater Denver area. Our customer service representatives are trained to evaluate your needs and work with your doctor and put the needs of our customers first. Give us a call.

Great service at reasonable prices. A hidden gem. I've never been to a better medical supply…read morecenter. ​​​

rude customer service. billing is a nightmare. tech support is the worst as well. you cant even…read morecontact your local office directly unless you drive to it. they don't return phone calls either

Graig is an extremely competent, thoughtful, and sensitive respiration therapist, who will go the…read moreextra mile in complex situations. Unqualified rercommendation.

Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.