Pros: Timely text reminders when prescriptions are ready. Very fast turn around time for filling…read moreorders. Short hold times when calling to speak with pharmacy staff. Cons: Genuinely the worst pharmacy experience we've had in over 15 years of filling meds, and I think we kept trying only because of how absurd it was. My doctor had picked this pharmacy to send my meds as it was local and he saw it had the best ratings. First prescription that was sent it was no problem, super quick fill and the person my husband spoke to was incredibly helpful and kind and they were able to fill another one right then and there.  Third prescription that was sent in, we received a text that it was on back order with no ETA. It's a daily med but we're used to it being out of stock some months. I called to check if they knew if this would be a longer back order (if so, I could try elsewhere) or if they could tell me alternatives to try. Melanie said she didn't know when it would be available, very short, no concern or any helpful guidance. But ok, that's fine we can wait. 4 days go by and I call again to check if in stock or if I should try and transfer. Melanie again, did not ask my name or medication I needed, only cut me off to say any transfer has to be initiated by the other pharmacy. Alright. I call my other pharmacy and they very nicely explain that unfortunately it can't be transferred. They (CVS) are nice, understanding, express concern and overall helpful. At this point I'm just hoping I can either try an alternative or have a way of knowing my prescription will be filled, my doctor has been communicative and willing to send a substitute prescription. I call and get Melanie again. Very short and borderline rude at this point, I assume she remembers my last call and is annoyed. Fair, I'm annoyed as well. I explain the situation and ask if an alternative med is in stock, but only the brand is. It ends up being $400 for a 30 day supply which is insane as the usual price for my other med is around $35. You would think Melanie would mention the potential for such a high price discrepancy. Maybe I'm the problem though, so my husband volunteers to go in for me to ask them to return the other med to stock and make sure they will be able to fill either prescription for generic when they come in. At this point it's been over a week since I'm out of medication, which is rough. Melanie tells my husband, loudly and from behind the counter, before even saying hi or anything, "I already told her we only have Brand in." Wow. My husband accepts this and asks if they will let us know when they can fill medication, acknowledging it may be another week or more. Melanie tells him they have no way of tracking out of stock medication, that she would have to check my profile daily and they don't do that. She advises best bet is to fill at a chain store or call in every few days to check if it's in. At no point in any of these interactions with Melanie did she express any kind of understanding for missed doses, try and help find an alternative, offer to call any other branch of GoodDay or literally offer anything but annoyance at having to deal with me and my husband.

The meds are cheaper, so if you have a prescription that you have to pay for without insurance,…read morethey are the place to go!

Thank Heavens for this store! I've only recently moved to the Lafayette/Louisville area and hadn't…read morenoticed Independently Yours although I had been driving by this corner frequently until the shelter-at-home time began. Because of the pandemic, a major need for face masks surfaced. There haven't been enough of the n-95 masks for everyone, not even enough for the medical professionals and other front-line workers. Then people started sewing the cloth masks. I still personally couldn't find any available, but had a small supply of disposable masks my Doctor's office had given me in late February. But those are one-use masks and although I was only emerging from my home when absolutely necessary, they were running out. i heard about this store via a Louisville-oriented Facebook group I'm in. Someone was saying they had some cloth masks. So I went to that corner and drove among the businesses in the shopping area until i found this place. It's 2 doors to the left of the Nature Lab. indeed they have medical supplies of all varieties, and had a good selection of cloth masks in several sizes and colors. The white ones are $8 and the colored ones are $10. The people who work at the store and very knowledgable and helpful. They're out of hand sanitizer like everyone else but they are trying to get a shipment, by the way. I am happy to have one cloth face mask to wear and another to wear while washing it. I got a few for my daughter as well. As an older person, I was happy to see various items for people dealing with limited mobility and pain. The store is full of those types of items. They also have a large supply of compression socks.

This place needs a lot of improvement. First off, it is in no way ADA compliant which is a big…read moreissue for a medical supply store. There are no handicap spots to park in and the door is not automatic. They really need to hire more employees because both times I went in, I waited around for 5-10 minutes before someone acknowledged me and helped me. One employee was more concerned about helping the people calling on the phone than actually helping the customers standing in the store. When I picked up the equipment that I rented, the gentleman who helped me was very kind and made sure it was adjusted to my height. He even loaded it into my car for me. When I dropped it back off however, the woman who helped me took the equipment out of my trunk without even closing my trunk and left me standing outside on my crutches informing me I had to go back inside to sign off on the return. Again, an issue considering I was on crutches and they do not have automatic doors. The only reason I returned the equipment early is because I found a better scooter for free to complete my two months of non weight bearing. The equipment they provided was heavy and the breaks didn't work. It was a struggle to fold up and load into the car whenever I took it anywhere. The seat was stained and cracked. I would never recommend this place to anyone and I definitely won't be a repeat customer. The only positive I can say is that the store is clean and the staff is friendly once they decide to actually help you.

Great service and professional. They have quite a bit to choose from and are very helpfulread more

Medicaid and Medicare provider. Helpful staff! Received all my supplies on time. Thank you!read more

Great service at reasonable prices. A hidden gem. I've never been to a better medical supply…read morecenter. ​​​

rude customer service. billing is a nightmare. tech support is the worst as well. you cant even…read morecontact your local office directly unless you drive to it. they don't return phone calls either

Prompt dropoff and pickup - right on schedule. Excellent scooter - batteries lasted all day at…read moreDisney. Staff was over the top helpful and courteous

We were visiting the area from out of town. I needed to have the seat belt buckle on my power…read morewheelchair adjusted. Pedro did the job quickly and expertly. Although they don't normally service my brand of chair, they were very willing to do the necessary work. In addition, since the job was so minimal, there was no charge. Thanks, Pedro! You are The Man!!

Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.

We presented Jesse and his team with a problem that wasn't necessarily unique (we needed a vertical…read morelift installed in a new home to make it accessible for a disabled family member). With that said we had a very tight time frame and our family member's quality of life depending on it. Jesse offered us many options, always focused on what was possible, and never what wasn't. He was very kind and considerate with my parents (who are in their 80's) His crew even installed a temporary ramp for us knowing the lift order could take a few weeks. Every step of the way they lived up to expectations, and each member of their team was kind and professional. Thanks again for taking good care of our family.

From a therapist's perspective: Accessible Systems is…read moreextremely communicative and collaborative. They ensure to communicate with families and when applicable, their therapists. They work to ensure a safe and functional set up at home. We recently had a patient utilize Accessible Systems for some home modifications and the team from Accessible Systems sent the rehab team after installation pictures to help with training with the resident prior to their return home. Today, we did a home assessment, and it went very well! We are always happy to work with the team at Accessible Systems and absolutely appreciate the work they do to ensure each person can enjoy being home, safely. Thank you, Accessible Systems, for the impact you've made to help him and so many others succeed at home!

Great place! They always help out any way they can. Very attentive and friendly. They were able to…read morehelp us with an electrical hoyer lift battery replacement. Even though they did not have one on hand, they were able to get us a substitution for the time being.

Sent me a bill for $441.66 for a wrist splint that you can buy online directly from the company for…read more$20. But then, they give a $370.66 adjustment that makes the bill $71.00 for a $20 item. What makes it worse is that then their billing department lied to me and told me the contract rate is $220.83. I contacted my insurance company and the contract rate is actually $191.71, so they added 15.2% on to the contract rate This company then claimed that if they don't bill my insurance for $441.66, they will not get their contract rate of $220.83, which we already know they lied about. My insurance company says that they should only be billing me $191.71. Then my insurance company brings in Nancy from the billing department and Nancy claims she didn't lie to me, even though we know she did whether it was her fault or not based on the information she had at the time. My insurer asks Nancy if they are willing to close the bill with no payment, and Nancy said "no". All while repating that I only have to pay $71. I will never stop going after pointless medical companies like this. $71 is not a reasonable price for a wrist brace, nor is $191.71.