After seeing this review, DryBoston reached out and we were able to get them to compensate us for…read morethe damages and losses. It was disappointing that we had to go through this process in the first place - and that we had to be the ones to reach out and ask - but I appreciate that they were willing to make things right in the end.

Mike from DryBoston was very courteous and professional to work with. I called because we had…read morewater leaking under our stairs in the basement. He did a mold assessment and determined where the water source was. He brought in his equipment to dry out the space. After a month the space remains completely dry and we have had several rainy days. Mike was honest and trustworthy. I will definitely recommend him to friends and neighbors! Scott H

Mr. Mold Killah was very professional and affordable. He did such an awesome job!! I highly…read morerecommend him!!

Joe came out to consult on our house, and was very honest and professional during his visit. He did…read morenot try to upsell us on unnecessary services, and we found him very knowledgeable. Highly recommend

I called Servicemaster to perform demo work related to ice dam damage from the winter of 2015. I…read morewas extremely pleased with the overall process, starting with Chris E, who provided me a review of all work that would need to be done, detailing everything that would be entailed, what risks could be faced (mold) and what I should expect for proper mitigation. While the work was extensive in scope (10 rooms impacted), Christian and his crew were quick and very clean, getting all work done in just 2 days and taking proper measures to section off the areas from the rest of the house to eliminate any mess from impacting the rest of our home. When everything was done, the house was ready for my restoration contractor to perform his teams' work without any delay. They worked directly with the insurance company to square away scope and related cost, which was also a big help. For the above reasons, I would definitely recommend Servicemaster for any folks who require similar services.

I needed a company to remove areas of water-damaged ceiling and wall plaster and treat fungus/mold…read moreafter water leaking from an upstairs apartment damaged my condo unit. Matt G arrived exactly on time and explained clearly what needed to be done. Since it was an insurance job, he promptly sent off his estimate in a format that made approval quick and simple. He said he could have a crew available within a day. They arrived even a little earlier than scheduled; worked hard and efficiently and were accommodating and responsive to my concerns. They left my apartment just about as clean as it was when they started. In this age of incompetent, unresponsive service professionals who think that all they have to do is say "we apologize for any inconvenience this may have caused you," this Company is a throwback to the "good old days" if they ever existed of excellent, responsive, efficient service.

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

If I could give a 0 rating, I would. We woke up to 4 inches of rain in our finished basement after…read moreHurricane Ida. We had never had water there so we absolutely panicked. Someone told us to call ServPro to help with our emergency situation. When I did, the person I spoke to described all the services they would provide including ripping out all the baseboards and cutting into the walls to dry them out, etc. So we decided to hire them. The guy said we needed to give them a deposit of $2000 right away so I gave them our credit card #. Later when I received the email from Servpro with the receipt attached, it showed that they had charged our card $3000, not $2000 like he said!! I was very surprised to see this but I thought we would sort it out later. In the mean time, my husband and I spent the entire day drying out the basement, cleaning it up and getting rid of all the debris. We thought we should do all the basics so that the team from ServPro would come and do the more sophisticated work which we were not up to. The next day, the ServPro guys showed up 3 hours earlier than they had said they would come. The 3 men who showed up clearly did not seem like the "specialists" which were promised to us. Upon seeing the basement totally dry and clean, one of them said to us, "there is nothing for us to do here". My husband and I realized at this point, that we had no use for them as these men were not going to do anything other than what we had already accomplished. So, we told them that we did not want their service and that they could leave. They then asked me to call their office. We went into our house and called. The person we spoke to told us that we had reserved their time, that it was our choice not to use their service, that we should have canceled beforehand (but they were 3 hours early!) so they were keeping the $3000 deposit and not reimbursing a penny! We had every intention of paying for the time spent for them to come out to our place but for them to keep the entire $3000 when they had not spent a minute working for us was ludicrous!!! We immediately called our credit card company and opened up a dispute case. This phone call lasted at least 20 minutes and when I got off the phone, we saw that the 2 vans with the Servpro guys were still in our driveway even though we had asked them to leave. We went out there and had to be very insistent about their leaving our private property before they finally left. We are still in a dispute with the company. I took the time to write my very first Yelp review ever because we have been so shocked by the horrendous business practice (bordering on criminal) of Servpro. Take our word for it - never use these guys!

I have used servpro Cambridge/Belmont on a few different occasions in the past decade; once for a…read moresevere roof leak and we had to gut our kitchen and also for a leaky toilet that caused water damage to the floor below. In both cases, servpro Cambridge/Belmont was very responsive and was able to undertake the work right away, which is super important when dealing with water damage. The workers were very good. I will definitely be using them again when needed. One quick tip. The different Servpro locations are generally owned and operated by different individuals. They are all not the same. I used Servpro Alston for a job once by accident thinking it was Servpro Cambridge/Belmont. I didn't find them to be the same quality (at all) that I had experienced with Servpro Cambridge/Belmont. All locations are not the same. I think quality depends a huge amount on the owner and managers. Both Raffi and Sergio who I dealt with at Servpro Cambridge/Belmont are really excellent. They were both a pleasure to deal with and extremely nice and courteous. In the most recent job, there were a few complications on my end, but they were able to work through those with me professionally and without any issues at all.

I called Sam with my air quality problem and he responded immediately. When I told him what my…read moreproblem was and how stressed out I was over it he came the same day. After talking to him and telling him my situation he started testing all my rooms and said I would be getting a detailed report in the next couple of days. I got the report the next day. Sam took the time with me to tell me how I could remedy the problem and his suggestions worked. Professional, friendly and honest. I highly recommend that you contact Environmental if you're experiencing any environmental problems. Linda K

Wanted to get environmental testing done in addition to traditional home inspection prior to home…read morepurchase. Sam was very friendly on the phone and flexible with scheduling. On the day of the actual inspection I had buyer and seller agent waiting to make sure we could get it done at 8:00am. At 8:10 called Joe and he kept on saying traffic was bad, it did not sound like he was even in the car. At 8:38 he texted me saying he is up against his next job, traffic is bad and we need to go re-schedule as he is not sure when he will get in. He knew appt was at 8am, he knew there will be traffic coming into the city and made 3 people wait. Absolutely unprofessional and unacceptable. He came through a recommendation, definitely will report back. AVOID!

Excellent service. Very very thorough. Had their own inspector of their work and he wanted…read moreimprovements which were then carried out. Super polite and professional. Would use again, no question.

Shoes in home, poor quality of cleaning, expensive, technicians were late, unresponsive, ..etc. We…read morewill never use them again.

I called after they responded to a Yelp request. Don asked me to tell why I thought I had mold…read more Every 2 words he interjected with a question. After a few times I said you asked me to tell you and I will give you the information. Well, I was interrupted an additional 2 times. When I asked if he could stop interrupting me and let me finish a sentence, he hung up! I found the brief interaction unprofessional, disrespectful and rude. Since this was a first time impression and opening communication, I would NEVER recommend this company to anyone. I could not imagine trusting this company representative with my home. I would give "0" stars if it were an option!

From the owner: Since 2010, Roslindale Restoration has been revolutionizing the damage restoration industry through…read moredata-driven solutions and predictive analytics. Our innovative approach combines advanced moisture mapping technology, IoT-enabled monitoring systems, and sustainable remediation practices to deliver superior water damage restoration, mold remediation, and emergency restoration services across Greater Boston. Under Patricia's leadership, we've pioneered the integration of thermal imaging and AI-powered damage assessment protocols, setting new benchmarks for restoration accuracy and efficiency. Our commitment to environmental sustainability is reflected in our eco-friendly cleaning agents and energy-efficient drying systems, while maintaining the highest standards of IICRC certification and OSHA compliance. As industry thought leaders, we're actively shaping the future of restoration services through our research partnerships with local universities and our investment in emerging technologies. Our focus on preventive solutions and structural health monitoring represents a paradigm shift from reactive to proactive damage management, positioning us at the forefront of Boston's restoration industry evolution.