This Lexus RX350 is a used car that I purchased in 2010 from JM Lexus dealership in Fort…read moreLauderdale. It was manufactured in 2008. I really liked this car at the time, so I researched online for nearly two months and took notes for comparison.
Ultimately, Lexus dealer offered the best value for money, so I bought this car. Later, I noticed that there was some paint chipping on one side mirror. Since it was within the warranty period, I had it repaired at a Lexus dealer in Melbourne, and this was entirely free of charge. During this time, they also provided me with a replacement vehicle.
Later on, there were cracks in the car's interior, and I went to the Melbourne Lexus dealer. They told me the cost would be very high and suggested I go to a smaller auto repair shop. Later, I discovered that Lexus had issued a recall for this issue, meaning many cars from this batch had similar problems.
We contacted the Melbourne Lexus Dealer again, but they said the recall period had ended. When we asked why we weren't notified, they said it was because we didn't have maintenance done at their dealership.
My questions are:
1. When I purchased the vehicle, I didn't sign any contract requiring maintenance at a Lexus dealer.
2. Lexus covers all the costs for recalls, so why didn't the Melbourne Lexus dealer or JM Lexus notify me?
Lexus is a high-end brand under Toyota, but the behavior of Lexus dealerships in this matter is very disappointing and, some might say, unacceptable.
At the time, my English proficiency and understanding of the law were not very good, but I have since gained a better understanding through online research, especially during the COVID-19 pandemic, and learned about my legal rights.
The following four pictures include one from 2011 and the other three show the current severe condition of the interior cracks. This car has been through two major accidents, but the engine and major components are still functioning properly. What I love most about this car is its built-in CD changer that can hold six CDs at once, which was a standout feature at the time. Additionally, the car's exterior design is very sleek, and the streamlined headlights are beautifully designed.
If this were to happen in Japan, the person in charge at Lexus would personally apologize and ensure the car is repaired. This is because I am very familiar with the Japanese work ethic.
The image provided is a scanned note from my iPhone's note app, and I've erased my address because I don't want to expose my personal information. This image is an advertisement sent to me by Lexus last week. which proves that Lexus has all of my records, including my address and phone number.
