I always have a great service experience with the staff and Dr. Palacios. They send reminders for…read moreyour appointments which for me is important and never have to wait more than five minutes from my appointment time.

Let me start by saying that this review has nothing to do with the Doctor that was treating me, my…read moreshort experience with Dr. Fabiola Palacios was amazing, she's very professional and very thorough. She was able to effectively find and treat a problem in one of my molars. My review has more to do with the office policies and the staff. So, I went for my first appointment and I was very happy, then I was referred to an endodontist and he was also very professional. I was scheduled with Gwinnett Family Dentistry (GFD) for a second appointment to finally get a crown in my molar, so they call me (GFD) and schedule my appointment, very nice lady, never mentioned any of their policies regarding changes or cancellations. On a Thursday, i receive a confirmation call from GFD and again, the nice lady never mentioned any of their policies or how long the procedure will take. So I confirm that I'm attending to my appointment, thinking that the procedure will take about an hour like in my first appointment, but what do I know??.. I'm just the patient who's never ever had a crown treatment before. So I call the day of my appointment, which was Monday, around 7:30-ish... I get Ingrid on the phone and I ask her how long is the treatment going to take? and she says "2 hours", and obviously I had no idea of the length because I was never informed. So I panic and I tell her that I can't make it because of work, I didn't know it would take 2 hours, and I have to reschedule..... I understand that I'm calling at the last minute, BUT.. Aren't they (GFD) supposed to inform you of these details before your actual appointment?? Anyways, she tells me there is a cancellation fee, and I tell her that I'm NOT cancelling, I'm rescheduling because I was not informed that the procedure would take that long. So she insists that is the same because is in the same day, less than 48 hours before my appointment. I get very upset, and I tell her that if they charge me a cancellation fee I will go to another dentists, obviously Ingrid doesn't care. She tell me that the administrator will be at their office the next day and she will call me... After a few minutes I call back and ask Ingrid how much the cancellation fee is?.... And her answer????.... " I don't know, the admin will call you tomorrow"... that never happened.... A week after, I receive a bill from them, it's only for $15, the original amount was $50 but after some credit they made I only "have" to pay $15, NOT my point... So my problem is..... Ingrid, works in that office, SHE tells me about the cancellation fee, but she doesn't know the amount.... So, how am I supposed to know about their policies if they never ever EVER mentioned them to me, the policies are not in their website and I was never informed by any of their staff, not when I scheduled my appointment and not when the nice lady called me to confirm my appointment.... But I have to know them????? Can someone please tell me what is the logic here????

Covid-19 update:…read more Before setting appointment, staff are trained to ask Covid-19 questions. Make sure to wear your mask and your own pen! Day of appointment, Call number or they will call you when they want you to come inside for your scheduled appointment. Once inside, checked temperatures of both parent and child. Ask Covid-19 questions again in case they have not done so at the appointment setting. The staff are all wearing masks, gowns, face covering to protect eyes. The place is clean and sanitized. No one is in the waiting room except the receptionist. Recommend this place for your lil one's needs during this trying time.

I'm older now, but when I was in elementary, this was my dentist I swear all my life they were…read morescanning my teeth that day and one of the staff I don't know if she's still working there. She looks Hispanic, but she got visibly frustrated but didn't say nothing said oh my God because I couldn't stop moving my tongue while scanning my teeth and don't get me started with the damn scheduling I don't know how is it now, but 5 or 6 years ago the scheduling was so bad. We haven't got a cleaning in two years or no appointment and we just changed bro I'm literally telling you you could literally pass away and they still wouldn't give you a appointment for us. This is crazy. I don't know. How is it now but back then this shit was crazy. But some of staff were nice.

It couldn't get any better! I came from an incompetent…read moreDental office to this one and was pleasantly surprised! They are very efficient here. They took me back early instead of making me wait. I had Jesica 1 & 2. They were both polite and very professional. The Dr is conservative and doesn't just do work to make $. They were proactive in making sure my plan would be covered instead of me paying out of pocket and I appreciate that immensely. There's a good group at this office. Go see them!

This place was a very disappointing experience. They seemed more interested in taking multiple…read moreX-rays and recommending expensive treatments than providing a regular cleaning. I went in expecting routine dental care but felt pressured toward procedures that could cost thousands of dollars. The overall experience felt very unprofessional, and I was extremely dissatisfied with how everything was handled. Based on my experience, I would not recommend this practice. Note: My wife recently had a similar negative experience with this Dental office. She did not feel comfortable leaving a one-star review, so she simply decided to switch to another dentist.

I am amazed I couldn't find any reviews for this business. I had such an amazing experience and…read morewanted to share it for anyone that is in need of a dentist or has an emergency. I broke a molar Thursday night before Labor Day and called my regular dentist first thing Friday morning. They got me in and I was happy thinking he would fix it before the long weekend. But no, he referred me to an Oral Surgeon and told me to call right away so I sat in the parking lot and called 6 Oral Surgeons with no luck at all because I wasn't a patient they would not help me. My tooth is split in half and flapping in my mouth and I was very scared it would fall out and expose the nerve. My dentist was closed at this point but the receptionist gave me the name of this Urgent Dental Care so I called and Kimberly the owner is amazing ! She told me to come right down and they would wait because I live over an hour away and it's rush hour at this point. I have never had a tooth pulled and I was extremely nervous but Kimberly & Dr. Daisy were the best ! I would give 10 stars if I could. Please call them if you need anything. I can't say enough about this wonderful place ! Thank you Kimberly & Dr. Daisy !

Do not bring your family to this establishment for a dental service. Before it became dream smile,…read moremy family and I was a part of this dental place for over 20 something years, but once during smile took over it, it turned into a money pit. Do not bring your family here. Peachtree industrial Boulevard during mile of Norcross.

My previous dentist from North Decatur Dentistry ended up moving back to his hometown, so I had to…read morelook for another one as I had a chip in my tooth for a while that I've been neglecting. It's safe to say I found a great dentistry here. I was referred to this dentistry by my friend Fateemah, who knows the dentist at this practice, and also recommended her to my family as they preferred someone that spoke Spanish. My family said great things about the practice, so I decided to go for it. I called the office and was able to get an appointment very easily. I didn't know what exactly I needed done except for a cleaning, but the receptionist (sorry for not remembering your name) suggested for me to get X-rays taken, only if I knew when the last time it was done or if my insurance had records of it so that I knew it'd be covered by them. Luckily I had that information and knew it'd be covered. When I arrived, Nandi (spell check) was very sweet and professional when taking the X-rays, she made sure I was as comfortable as possible throughout the whole process. My cleaning was done by Jessica. Five stars just for the cleaning! She was very thorough with the cleaning, going the extra mile to explain what she was doing and informing me of things that can negatively affect one's oral health. She reminded me so much of Fateemah, as she too was thorough when she did my cleaning. Jessica gave me tips on what kind of ingredient to look for in toothpaste to ensure I take good care of my teeth. After the cleaning, I met with Dr. Febo-Cuello to discuss the X-rays taken. She gave me the bad news of cavities, but assured me it's not that major. She also was able to give me a referral to another doctor for an implant, as I never got around to getting one after my extraction. She gave me good news that the chipped tooth could be filled in instead of going straight for a root canal, so I was happy about that! I went to her again for the fillings and I gotta say it was painless! Once the procedure was done, she even told me of the slight possibility of needing a root canal, should I have sensitivity on one of the tooth she filled in, but again, reassured me that that shouldn't be the case. To summarize this essay, I can safely say I was recommended to a great practice. Dr. Febo-Cuello and her team are amazing and I appreciate the thoroughness they all exhibited during my visits. I highly recommend them to anyone!

I would honestly put this review as zero stars if I could. I was told by the hospital to get taken…read moreout a drain (a short string) out of my daughter at the doctors office, very quick and easy thing to do. The doctor Juana Sanchez discriminated my daughter with a very judgmental attitude saying it's a very contagious thing to do, it's better I go do it myself or go back to the hospital. I honestly don't think she is working in the right profession if she is getting disgusted by something so slight, there is such thing as gloves, nothing wasn't going to be squirted out it was fully healed. After that was said she came at me more worried about a vaccine, and charging the Medicad instead of this drain that needed to come out that day. Before you think I'm crazy I went to the Children's Hospital and they were speechless with how low and lack of attention they gave my daughter. I am leaving this clinic very unprofessional.

So, I just have to drop a note and say something about how I feel about this dental practice. I…read morewent in today actually for a free consultation that was talked into by one of their male staff last week. Did not know what to expect, although one of my close relative is one of their patients and told me about their quality works. The young male dentist, I believe his name is Dr. Solomon Yakubov was so very nice & patient. He exam my teeth and explained every thing in details and put in the language that I totally understood. Also the American African lady from the front desk was also very nice. However, I did not care for the caucasian lady very much. We did not head it off very well, however, I know I am a very difficult patient, so that's probably why. They gave me a quote and it was very reasonable I believe since the prices for dental cares are off the roof these days. Although the price they gave me was only slightly higher then my original quote from another dental office. Plus, I have been on very tight budget since of my medical disability, so I have to watch where my every dollar goes. Only if I did not already have appointment with another dental office this afternoon and with the amount of exams they put into. I will definitely have Dr. Yakubov as my choice. Thank you & sorry.

I was a patient of Dr. Roaches. He put to put two implants in my mouth and one of them was not…read moreright.This implant was always coming loose. They told me that he use third-party parts. It needs to be fixed and they wanted to help me out and they quoted me a price of $1900. I have a very good dental plan that covers implants so I wanted them to turn it into my insurance. They turned it into my insurance got another 500 and now I have a statement for $531 more so if you have insurance they will charge you $1000 more. They will switch the price when you have the procedure done. Please do not go here if you are one of Dr. Roach's old patients. They can't even update my address. I have not lived at the that Dr. Roach had on file in five years. I gave them my new address. They have been sending the statement there. I received an email yesterday stating my bill was past due. The office manager will sit in her corner office and is too good to speak to you. I have never seen Laura Koch in this office. The only dentist that I have seen here is Dr. Shoal Adesoji-Stokes.

This has to be one of the top dental practices From Ms. Dalphnie office manager and Ms. Ronda the…read moreHygienist, i received the best treatment and felt at home. No rushed job on the cleaning at all and from the moment i walked in the office manager guided me throughout the whole process. Overall a great practice and will be my new dental care moving forward!

Terrible experience. Tried to ignore red flags in the office because I was in so much pain but…read moreplease if you can find another place to go DO IT! 1. Charged me $400 for service and refused to explain what I was being charged for. The receptionist used a condescending tone with me. The dentist decided I shouldn't be charged instead of apologizing; the receptionist called the manager to handle the refund instead of just refunding and apologizing. 2. There were 3 dentists in the span of a few months. One told me not to have my tooth pulled, and I needed a root canal and filling. The second told me I needed 2 root canals and tried to base my service solely off of X-Rays. It wasnt until I started questioning the change in service that the dentist took time to talk to me and turns out a completely different service was needed 3. Scheduled me for a 7:00 AM appointment that didn't exist. I showed up and was told I could drive to a different location and wait until 9:00 AM when the dentist came in. (took off work and cleared meetings off my schedule to make this appointment) 4. When I came late after they messed up my appointment, I had to argue with them to be seen. There is no compassion in this office, and this is one of the most difficult dentist appointments I have ever experienced. I will never be back. They recently had a change in ownership and clearly have not gotten their bearings. I was called multiple times for appointments already scheduled, told I would get calls for referrals that never came and was left to figure out everything for myself. As someone who is in healthcare operations you all need to do better. The only answer I was given was " We just do what our boss tells us".

I chose this spot because of the amazing reviews on Yelp and it was in my BCBS network…read more It's located off PIB hidden in this office area plaza. At first I was confused on where it was located but you make that turn and then go up the Hill and it's right there ahead. Go inside the building and it's located on the same floor right door. First of all, the gorgeous ladies in the front desk are so nice and sweet and helpful. It's a breath of fresh air compared to some other doctors offices I been to. Having nice ladies with great customer service in the front is always a great experience. Their dental hygienist Lily Pham is such a pleasure. She makes you feel like she really cares about you and your teeth's health. She will use a skinny tool to measure your gum health. It kinda hurts if your gums had inflammation, with that tool, the lower score you get the better. All that aside, the deep cleaning was a game changer. After wards my teeth felt so clean and I feel way more confident!! Highly recommend!!!

My husband paid 18k for implant, took him 2-3 years. Finally the doctor gave him the veneers not a…read moreimplant, it's look terrible, it's look like he wear mask for Halloween