I chose this spot because of the amazing reviews on Yelp and it was in my BCBS network…read more It's located off PIB hidden in this office area plaza. At first I was confused on where it was located but you make that turn and then go up the Hill and it's right there ahead. Go inside the building and it's located on the same floor right door. First of all, the gorgeous ladies in the front desk are so nice and sweet and helpful. It's a breath of fresh air compared to some other doctors offices I been to. Having nice ladies with great customer service in the front is always a great experience. Their dental hygienist Lily Pham is such a pleasure. She makes you feel like she really cares about you and your teeth's health. She will use a skinny tool to measure your gum health. It kinda hurts if your gums had inflammation, with that tool, the lower score you get the better. All that aside, the deep cleaning was a game changer. After wards my teeth felt so clean and I feel way more confident!! Highly recommend!!!

My husband paid 18k for implant, took him 2-3 years. Finally the doctor gave him the veneers not a…read moreimplant, it's look terrible, it's look like he wear mask for Halloween

My husband had an appointment it lasted maybe an hour cost us $524 to be told the tooth could not…read morebe saved $96 for a hot and cold test, I was as told by Leslie they put a Q-tip on the tooth that was a rip off! none of this is covered by our insurance what's having dental insurance for if nothing is covered? I was told they will submit reimbursement to our insurance company and we might get reimbursed I highly doubt they will submit it since they have there money now. I would not recommend this place unless you don't mind paying out of pocket when you have dental insurance Leslie was getting frustrated with all my questions. Quality of care? There was none!

Charges patient's credit card, then the office can not and will not submit insurance claims…read moreproperly in order for patient to be reimbursed. Even after discussing with the office & telling them why the claim was denied (insufficient information provided by dentist.......like the dentist's name....really, they couldn't even get this right?), office did not correctly submit claim............why should they? They have your money.

I have been visiting Dr. Cheng's office since I was in my 30's. It's been more than 20 years now…read more Regular twice a year cleaning, once in a while fix a Cavity and I had 2 teeth implants. Plus, I got Braces 7 years ago. Overall, I am a 100% Satisfied customer. I believe having good teeth are related to have a healthy life. A friendly and well organized management make a dental appointment more relaxed. Convenient location and a big parking lot are a plus.

I was a patient at this office for nearly 10 years because I trusted Dr. Cheng. Unfortunately,…read moreafter my recent experience, I lost that trust completely. After my root canal, I returned for my crown appointment. The temporary material could not be removed normally. The dentist repeatedly rocked and pulled on my tooth for a long time. I repeatedly said I was in severe pain, but the only response I received was, "It will be over soon." After multiple unsuccessful attempts, the material finally had to be cut out with a dental drill. That night, my tooth began hurting continuously. An X-ray later confirmed inflammation. I was prescribed one week of antibiotics, followed by another week when the pain did not improve. The prolonged antibiotics caused severe stomach pain and digestive problems, yet my tooth continued to hurt. I eventually sought a second opinion and was told there was separation between the tooth and the surrounding gum tissue, persistent inflammation, and that extraction was recommended. When I returned to discuss the situation, I felt that my concerns were dismissed. Rather than acknowledging that something may have gone wrong, the office focused on defending itself. The only solution offered was a refund for the root canal and a discount on future treatment, while I was expected to pay for correcting the damage. The reason I refused any further treatment from this office is because this was not the first time. About two years earlier, I chose to have what I believed was a minor procedure because I wanted to take care of my dental health before it became a bigger problem. Instead, I developed a serious infection afterward, and my face became severely swollen. I returned for additional treatment, but it failed again. I was eventually referred to another specialist, who successfully treated the problem. I was also told that the surgical wound was uneven and had not been completely closed. After experiencing two serious complications at the same office, I no longer had confidence in receiving additional treatment there. I understand that complications can happen in dentistry. What disappointed me most was not only the treatment outcomes, but also the lack of compassion, accountability, and respect when problems occurred. I am sharing only my personal experience in the hope that other patients can make informed decisions.

I always have a great service experience with the staff and Dr. Palacios. They send reminders for…read moreyour appointments which for me is important and never have to wait more than five minutes from my appointment time.

Let me start by saying that this review has nothing to do with the Doctor that was treating me, my…read moreshort experience with Dr. Fabiola Palacios was amazing, she's very professional and very thorough. She was able to effectively find and treat a problem in one of my molars. My review has more to do with the office policies and the staff. So, I went for my first appointment and I was very happy, then I was referred to an endodontist and he was also very professional. I was scheduled with Gwinnett Family Dentistry (GFD) for a second appointment to finally get a crown in my molar, so they call me (GFD) and schedule my appointment, very nice lady, never mentioned any of their policies regarding changes or cancellations. On a Thursday, i receive a confirmation call from GFD and again, the nice lady never mentioned any of their policies or how long the procedure will take. So I confirm that I'm attending to my appointment, thinking that the procedure will take about an hour like in my first appointment, but what do I know??.. I'm just the patient who's never ever had a crown treatment before. So I call the day of my appointment, which was Monday, around 7:30-ish... I get Ingrid on the phone and I ask her how long is the treatment going to take? and she says "2 hours", and obviously I had no idea of the length because I was never informed. So I panic and I tell her that I can't make it because of work, I didn't know it would take 2 hours, and I have to reschedule..... I understand that I'm calling at the last minute, BUT.. Aren't they (GFD) supposed to inform you of these details before your actual appointment?? Anyways, she tells me there is a cancellation fee, and I tell her that I'm NOT cancelling, I'm rescheduling because I was not informed that the procedure would take that long. So she insists that is the same because is in the same day, less than 48 hours before my appointment. I get very upset, and I tell her that if they charge me a cancellation fee I will go to another dentists, obviously Ingrid doesn't care. She tell me that the administrator will be at their office the next day and she will call me... After a few minutes I call back and ask Ingrid how much the cancellation fee is?.... And her answer????.... " I don't know, the admin will call you tomorrow"... that never happened.... A week after, I receive a bill from them, it's only for $15, the original amount was $50 but after some credit they made I only "have" to pay $15, NOT my point... So my problem is..... Ingrid, works in that office, SHE tells me about the cancellation fee, but she doesn't know the amount.... So, how am I supposed to know about their policies if they never ever EVER mentioned them to me, the policies are not in their website and I was never informed by any of their staff, not when I scheduled my appointment and not when the nice lady called me to confirm my appointment.... But I have to know them????? Can someone please tell me what is the logic here????

The receptionist is very very very NICE and makes you feel at home each visit. I had to get a deep…read morecleaning, and I was PETRIFIED, but the lady who cleaned my teeth made sure I was okay every step of the way. This is a very nice, new, and clean office. They are also great with getting you an appointment that fits your needs, and they are great on reminding you about your appointment. I am happy they helped me with my fears of the dentist. I am glad I chose this as my new dental home.

Terrible experience. The service was unprofessional from start to finish. The front desk staff was…read morerude, dismissive, and showed no respect for patients. The dentist's comments made me question their confidence and ability to provide proper care. I wasted my time and left without receiving any treatment. I would not recommend this office.

BE CAREFUL. These guys will take you for a ride and take your money. I just got new insurance and…read morethey didn't bother to check it and acted like they did and even told me what the cost of services would be and what my insurance would cover. Turns out my insurance covered ZERO and I'm out $1200. I was duped by these scam artists!!

I am not reviewing the doctor but my contact with his staff via the phone…read more 8-23-2022 1630(430pm) well the first person(fv1 female voice 1) i talked to had a great voice tone and seemed very helpful, the reason i was calling was to get a ball park price on a upper denture with 4-6 extractions, so i as put on hold and a different person(female voice 2 = fv2 ) she told me that they cant give and the do not have a ball park price for the services I outlined. FV@ continued and sadi Id have to come in for an exam and care plan, so i told here no, would it be possible to speak with the Doctor and she said NO, he's with a pt., i told here you want me to come in so you can get money from me NO. and I hung up. the FV1 was great but i was told she was with a patient also when i was put on hold. Folks if a dentist will not put their prices online or fail to tell you a ballpark price then look elseware. and If a dentist cannot take a call the staff sould be saying , "Sir, the doctor is busy right now but could he/she call you back later today? " but no they dont do that, I will continue my search and not go here because i dont want to confront FV2 because Id call he out. Dentist are only as good as their staff and this DDS needs to really evaluate who should be answering the phone and they shouyld have a price list available to potential patients, maybe the US FTC need to step in as tey did in the funeral industry year ago, leveling the field and true prices for customers.

Dr. Dang is the lead Dentist at Singleton Dental Group. She has a great personality and converse…read morewell with customers. The employees here are very polite and genuine. Any questions will be answered. Tasks are completed thoroughly. Service is exceptional and appointments are easy to make because the group is accommodating. I've been visiting Dr. Dang since I was a kid and still go here. I have never had a problem. I would highly recommend this practice to anyone looking for a dentist in the area.

Flexible. Easy to make an appointment. Staff is friendly. Dentist is experienced. Convenient…read morelocation.

From my first visit to Dr. Shyn, I knew that he was possibly the best dentist I've ever been to,…read morebut today he went above and beyond. To put it simply, I had a dental emergency, and even though he needed to prepare catch a flight and was not supposed to come into work, he made a special trip to the office for an early morning visit. He had the option of arranging a visit with another dentist, but instead he went out of way to take care of me an his own inconvenience. Way beyond any expectation! Other visits to Dr. Shyn also proved his high standard of quality. My previous three dentists were letting things go that needed to be addressed, and I was left ill-informed and at risk. The results of Dr. Shyn's work have been nothing short of perfection. He also have an amazing staff. Nicest people in P'Tree Corners. I can't recommend this practice enough!

Tried to sell me a $2,200 complete implant replacement after making what can only be described as a…read morehalf- no, quarter-hearted effort at placing the crown back on the post. I mean literally, he looked at it, touched the post, and said, "Doesn't fit" without doing any inspection or even cleaning of the abutment and crown. It was incredulous. Went home and reseated it myself for $10. Other honorable mentions: 1. A $50 fee for being *10* minutes late? And you want my SSN and employment now? 2. A "savings plan" (red flag) that, for $300 a year gives 25% off all dental work. How are the prices, then? Approximately 20% higher than the median price for dental work in the area. So, pay $300 out of pocket to bring the prices back to reality. So you don't want to do a simple procedure. OK. But selling someone an engine when all they need is an oil change-- someone is going to fall for this and I find that unconscionable.

The technicians were very efficient. The dentist explained everything in detail. The clerk…read moreexplained the prices and I could easily pick and choose which procedures I wanted done. Also, scheduling was a breeze.

Aspen Dental continues to make me regret that I chose them as my dental care provider. For the…read moresecond time in the last three months, I came to my appointment and had to come back due to their negligence, The first time, I had to come back because they FORGOT to take the impressions for my dentures even though I had been there for several HOURS. The next appointment was to get my dentures adjusted and they BROKE my dentures so now I have to go back AGAIN...!!!