Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

where do I start? Received a friendly returned call to schedules a gas fireplace cleaning . Kim…read moresaid her gas tech could come out this afternoon(same day service). Joel D. fixed the pilot light issues in minutes and fully cleaned the unit. It looks like I have a brand new gas fireplace! I know who I will be calling for all my gas repairs in the future. Thanks Kim & Joel. Few companies provide this kind of fast, professional , friendly service any more.

Kim is the owner and responded to my service request immediately…read more He was over that same evening and had fireplace up and running.Fast,reliable and affordable!Fantastic!

A short time ago my husband & I decided to bite the bullet after 26 summers spent in our lovely…read morehome and install central air. Finding a reputable and fairly priced company can be overwhelming so when you have a close friend that makes a recommendation, half the battle is won. Alpha Home Energy, Rob Barrett to be exact, was so professional, patient and extremely knowledgeable about what we needed. We set up two meetings with Rob to discuss our choices, which Rob laid out for us in terms we could both understand and it was so nice to deal with someone that wasn't trying to push the most expensive package, just to make a better sale. The installation went off without a hitch. The cleanup was done so well, I would have never known anyone was here. If you are looking for any type of furnace or air conditioning replacement or just service, you will never go wrong when you hire Alpha Home Energy. Jennifer Langley BC

From the owner: Alpha Home Energy specializes in all your home energy needs. We have a showroom in Abbotsford B.C…read more displaying the top brands and the most innovative products on the market today. We are the largest gas fireplace service centre in the fraser valley.

We hade been having issues with an existing fireplace and when we tried to get this local company…read moreto give us a quote, the owner told my wife that he did not want to deal with people like us. I'm not sure what this means. Does he mean native, does he mean people who want good value for money. Either way I would never recommend this place of business. He took our story of the existing fireplace issues that he got from our original installer and believed it as gospel. Well sad for him but we will be forced to shop outside of our area for somethign we could have bought locally.

From the owner: If you're looking to add a touch a vintage charm to your home, a vintage oven or fireplace from The…read moreOlde Stove Works can fit perfectly. Located in Mission, we stock gas and wood stoves, fireplaces and inserts in a variety of models for over 30 years. We also service and repair existing models to ensure they operate properly and safely. We are proud to say that all of our products are from British Colombia. Call us today to arrange a consultation, and get ready to feel the warmth in your home.

We had a gas leak in our fireplace. Dave inspected it and repaired in no time…read more He was very knowledgeable and gave us information on our fireplace. He was very fair with us. Binne (Ben) Mulder Harrison Hot Springs

Furnace repair. Dave is super responsive and cares about the…read morecustomer. Had two of his team members out at different times (trouble shoot- Jeff, part Replacement -Joe). Very professional and willing to show and inform as they worked. I will have these guys out for any of my plumbing and heating needs in the future.

Have had ongoing problems with our fireplace as well. Continues to build up soot, igniter needs…read morefrequent cleaning. When called company they claimed I must have tampered with the settings. And now the fan has shut down after just over two years. They want call out fee to take a look, but another company technician feels it was installed incorrectly and not venting properly going so far as to say we should not use it due to possible carbon monoxide. Considering calling different company and settling in court. Maybe owner should read his reviews online.

After purchasing from this company in the past, I placed an order In December 2014, and was told to…read moreforward $17,255. in advance of shipping within 4 days. After months of false promises, they refuse to answer calls. No product or refund has been received as of October 2015. Canadian Fraud Protection is involved

I booked an appointment today to get an old fire place fixed…read more It won't be for the next 6 weeks or so, but just talking with Siresh (?sp), I know a good job will be done. Thank you

Ken was able to repair an old and outdated gas fireplace when nobody else could. Other companies…read moreinsisted it needed to be replaced and couldn't be fixed. We are very happy with your service and cost for the repair. Thank you!

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

It was very pleasant experience. I will see you for the next. Thank you for your professional…read moretouch on my furnace. It is happy now.

Called Kam up. Sent him a video and a couple of photos and he recognized the problem right away. He…read moreand his partner came over to North Vancouver within a few hours. He explained the problem, replaced the part and promptly got it working again. Very polite and friendly and the bill was the same price as the quote.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.