Preferred this service exactly one month ago. They sent a defective modem that rattled when I…read morepicked it up. They said it was fine and that the issue was with my coax port. They sent a tech out to run a new line, an appointment I waited weeks for and had to take a day off for. New line didn't solve the issue. Sent the same tech back who said it was the modem. They finally sent a new modem and I have been waiting for three days for them to activate it. Every interaction is a new lie from them, claiming it's being expedited and will be today or tomorrow. I sent them screen shots of the conversation and they were just oh well, we don't activate on weekends so it will be Monday or Tuesday. This is beyond horrible customer service. I will be demanding a full refund and do not recommend under any circumstance.

I ordered a complete package from purple cow internet. They said they could provide service…read more After paying for the service they asked bell to port my phone. Bell discontinued my service and I was unable to get emails After 2 days of work I finally got my email service back Purple cow internet repaid me with an apology. Unfortunately I still have more work to do restoring my service with bell . What a colossal waist of my time.

AVOID CITY WIDE. Unreliable internet and BAD customer service. They recently cut off my internet by…read moremistake and took zero responsibility for it. They turned it back on but refused to acknowledge they even made a mistake. I'm switching to another provider.

Worst internet company ever they have more down time then up time every night the internet has mad…read moreproblems I've called them atleast 50 times about it. They refuse to send out new modems for a service that supposed to be 24hr our real up time more like 16hrs a day. Yet they still wanna charge full price... the government needs to step in on these company's if there not able to hold up on there end of the contract. Do not get citywide at all unless you enjoy having your internet down. By far the worst company I've had yet. Oh yea and the download speed is complete trash. Step your game up citywide I've been dealing with these issues for year plus now Zero reasons for it. Avoid this company at all cost.

I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now…read more I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So...the best part of Rogers is that my bill remains the same every single month and it's always within my budget. The part of Rogers that I'm not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn't seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.

I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether…read morethere would be any. They said there were some, AND when I arrived there were some (ya'll know there was a chance there wouldn't be any) Then when the agent was signing up the SIM card he noticed I was paying 20$ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn't think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me. I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

This store may be small, but its deceptively so. Every time…read moreI've gone there, I was attended to quite fast considering how many people have Bell around here. All of the sales associates I've encountered at this location are very knowledgable, probably the most knowledgable for a cellular store that I've encountered as of yet. This doesn't mean they always have the solution to all problems, but at least they try their best to find you a resolution . My only cons regarding this store is how small it is (honestly I'm sure Bell mobility can afford a larger, more comfortable space), and secondly it seems like every transaction here requires tons and tons of paperwork.. I find this highly conspicuous since it is 2014 after all, and paperless is the name of the game these days. I don't know how they can represent themselves as "green" if modifying your contract results in enough printed paperwork to sign that a small village in the Amazon probably gets wiped out for every new contract. I'm aware that this is negligence on the part of the parent company, but i feel that it should be mentioned anyway cause it may be something that some people may take into consideration when choosing a wireless carrier.

Terrible customer service, worse prices than any competitor I checked, the 'bring it back' program…read moreis basically highway robbery trying to lock you in to upgrading to a new phone and a new overpriced contract with them every two years on the dot. Canada does not have many telecom options but go with literally any of the others.

Terrible service. Foolishly I expected to have a working phone after purchasing a plan at the Telus…read moreMobility Store at Halifax Shopping Centre. I returned to the store one week later still with no phone. Staff was not at all helpful. I spoke with the manager (franchise) and he gave me a number to call. Of course I have now been listening to Telus propaganda for 32 minutes and counting. Remember just because a company offers special plans it doesn't mean they will work. If they don't you are screwed! My impression is that they are VERY happy to take your money and very happy to send you packing.

There's one employee here that will actually help you the rest just tell you to call customer…read moreservice. Customer service can't understand my issue due to a language barrier, that's why I go to the store in the first place. They just take your money and tell you 'good luck' afterward.

I live in a 5G area but 60% of my calls drop because I live in a low lying area of Hammonds Plains…read moreI have 1 bar at home, so I have to make calls from my car if I want good cell service. 2. Their Cable service is 10 years behind Bell, with Bell I could put an app on my firestick and have cable anywhere I took the firestick, Eastlink doesn't this function they have a cell phone app!! They can't figure it out I guess, so if you have a cottage or second location you have to watch "your cable" on a cell phone app! And try to stream it to a TV, works great if your a 14 year old but most of them aren't cable subscribers, it's awful trying to get cable away from home with Eastlink. Their cheap but I don't think you get what you pay for.

worst customer service I've ever had to deal with,no internet for over two weeks and got 3…read moredifferent stories 3 days in a row from their so called customer service.Twelve years of paying over $300 a month for crap service Here's hoping I get better service from bell.Final straw was taking day off work since they don't do evening appointments and get a call late in afternoon saying tech was running late and have to reschedule. What a joke.

I signed up for a $35/month BYOD plan with pre authorized payments. I was told there was a setup…read morefee, but the amount wasn't disclosed. When I set up payments, Virgin's system offered to process the setup fee as a one time payment for $134.50 (why is this so high?) and confirmed it would be processed in 3-5 business days, with my balance showing as zero. I saved the confirmation. After the due date, I received a notice that I was late paying the set-up fee of $134. Customer service chat rep explained that the system "doesn't actually process one time payments" and "the system just says does that" and said I should have known this message was false. I was transferred to an accounting representative who repeated the same explanation and when I asked if he could just process the payment now - No, he wasn't authorized to accept payments. The $134.50 fee itself doesn't match any published Virgin Plus fees for a BYOD plan. The next month, I received a $40 bill instead of the agreed upon $35, and the bill needed to be paid. Curious, I asked the chat rep about the extra 5 and to check my preauthorized payments, I was told the system "just hasn't taken" it yet, the extra charge is tax and the best part "You don't need to contact us anymore, just read your contract." On their website, they state they are proud of their award-winning customer service. I've now requested that the $134.50 be corrected, but overall the experience has involved unclear billing, inaccurate system messages, and unhelpful customer service. I cannot recommend Virgin Plus based on this experience.