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    Virgin Mobile

    1.0 (1 review)
    Closed • 9:30 am - 9:00 pm

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    5 months ago

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    Apple Store - So neat and tidy and expensive

    Apple Store

    (26 reviews)

    $$$

    West End

    I live a good way away from the city and I need a cane to walk so I make a point to take…read moreappointments seriously. On 16 Sept, yesterday, I had an appointment to change the battery in my phone. The appointment was at 1:00 and I had to grab someone at 1:05. There was the one guy behind the Genius Bar and he began to sign me in and prep my iPhone 13Pro for service. Then he left me to answer questions from 2 other people who didn't even own an Apple product--one was about the account of someone who had passed away. I never really had his full attention. Halfway through the process he told me my phone would be ready in 4 1/2 hours! I've changed batteries in the past and waited around an hour or so each time. As I said, I have a disability that affects my ability to walk and there's no way I could shop for that long and I sure as hell wasn't going to sit for 4 hours. I just cut him short, ended the appointment and told him I would be filing a complaint. When he told me there were 5 people ahead of me I should have asked if those 5 had appointments! With all the higher prices and expenses we pay for Apple products it's inexcusable for the company to treat customers this way. I've been an Apple customer since the early '90's and, for the first time, I'm considering changing to a Google phone! The store was busy but obviously they should've had more staff available. I'm hopping mad. Apple continues to decline service-wise and advance prices-wise and, at some point, customers will go elsewhere.

    I went to the Apple Store in Halifax today. A lady who was triaging customers before entering the…read morestore turned out to be extremely difficult and curt, making me feel like I was stupid when I asked her for help. I wasn't able to download anything on my phone and because I didn't know why she became very curt and told me that she wouldn't make an appointment for me if I couldn't explain what the problem was -- the very reason I was there. I'm 70 years old and have no training in technology but I was taught manners. This person should be taught basic personal communication skills, let alone good manners.

    Virgin Mobile - mobilephones - Updated October 2026

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