The short story is that I'm very happy that I switched to Purple Cow. The long story. For a while I used Bell Fibe which worked just fine but after the initial promotional deal expired it kept getting more and more expensive. Tiring of that in 2019 I switched to Eastlink which, at that time, was significantly less expensive than Bell. But alas Eastlink also kept cranking up the price, so I started looking at alternatives. Initially I was put off by the bad reviews on this site, but there were also some very positive reviews. I figured it was worth a try as if I really didn't like Purple Cow I could always switch back. Now my big regret is that I didn't switch sooner. Getting going with Purple Cow was painless. They sent the modem when they said they would, they kept me updated on shipping, and any time I wasn't sure about something they were there by text to quickly help out. The modem they supplied looks to completely identical to the one, now returned, that had been supplied by Eastlink. Purple Cow runs on the Eastlink network and in terms of speed and reliability it has been every bit as good as Eastlink, better in some respects. I needed to add some TV channels and that was done without difficulty. I know that tech support via text is unusual but I'm now a big fan of it. Getting through to Eastlink by phone was slow and annoying ("Your call is important to us. All available agents are busy helping other customers...yada yada yada) while messaging with them on the web meant staying on the screen while waiting for connection and for reply. Text is great in that I send off a query and then, a few minutes later, my phone beeps when the reply arrives. Purple Cow tech support has been friendly, prompt, and helpful. Beyond now being a customer I have no connection to Purple Cow or anyone associated with it. If you are considering Purple Cow I would encourage you to give it a try and decide for yourself. It's sure worked for me. read more

MY experience was excellent from start to finish... it did require an Eastlink Tech to come over initially but it didn't take him long to see that there was a splitter connected through the Eastlink infrastructure that shouldn't have been there and he had me up and running in about 2 minutes! As far as Purple Cow support; they were great, friendly, attentive and very quick to respond and it was a positive experience overall! I did get a text from one if the company foumders checking in after a week (at least that's what it said) and I gave him some feedback that I'll list here for future reference and food for thought for the company: - acquire a more compact wireless AC router with gigabit internet functionality - offer higher up speeds - in the second month upgrade basic internet users with the faster speed for a 30-day period for free to test real world use and see the value and maintaining it after a test month ...at least something to think about as potential improvements overall.. but my experience was quite excellent with plenty of bang for the buck and I'm a very happy herd member! read more

I just got hooked up with purple cow, so this review is solely based on customer service. First of all, I ordered the modem on friday and it arrived wednesday night - that's pretty quick for Canada post lol. PC stayed in contact with me through text, it's nice to feel like I'm talking to a person instead of a robot! I think it's amusing, hearing that I've "joined the herd" in "purple pastures". Adorable! The modem came with a cute little purple cow sticker, too! Onto setup. This morning I went to set everything up, ran into a small issue and sent them a text message. Their response was quick and helpful, and within literally 5 minutes, I had internet! For those of us who enjoy quirky wifi names, you'll be happy to hear that purple cow gives you the option to change it and it's a quick and easy process. My internet thus far has been good. I haven't downloaded anything yet, but I've been catching up on 2 weeks worth of youtube videos lol and haven't experienced any freezing I'm pretty content! Happy to be a part of the herd lol read more

Purple cow all the way. They're hands down the best service provider I've ever experienced. I've not once had an issue with them. I love how easy it is to communicate with them for any kind of issue. I text them if I need a little extra time paying my bill they have never ever cut me off for being late and theyve always been more then understanding and cooperative with me. They texted me once giving me heads up of a possible service interruption that never happened but they went the extra mile and gave me a heads up just in case. This company is on their way to the top if they're not already there. Switching over to them was the easiest transition I've went through. No waits for a tech to come in and set up. They mailed me the router and I plugged it in and texted them when I did and it worked ever since. I seriously suggest if you or anyone hasn't already switched that you do. You will not be disappointed. read more

My experience with Purple Cow has been terrific! The price is good and more than reasonable for the quality. The service has been great, but what was really surprising was how the customer service went above my expectations as well. I was very pleased with the efficiency and timing of delivery, not to mention the easy setup. The reps check in via text regularly to make sure everything is going okay and made the entire process a total breeze. The setup was literally 3 steps and I did it all myself; no more annoying appointment with reps coming into your home. My short time with this internet provider has been leagues better than experiences I've had with bigger competitors. I can't recommend them enough. If you're looking for fast internet from a quality local provider, look no further than Purple Cow. Happy to be a part of the Herd. read more

You can tell what kinds of people leave the negative reviews. If you look at Google, this has OVERWHELMINGLY positive reviews, and the negative ones are mostly "oh I signed up in September when every student in town is moving and it was going to take too long for a tech" or "I had speed issues that I didn't want to troubleshoot, expect someone to come out to my house at a moment's notice to fix them" I've had Purple Cow going on a solid year and a half now, with ONE interruption that was weather caused. Eastlink also had the interruption, so did citywide, because it's all the same lines. I've had phenomenal customer service (hint - if you're texting a number, and want to call - JUST CALL. It's a phone. Why complain when you didn't even ask if you could call, because as soon as I asked they said "yeah call us right away") read more

I made a yelp account for this review cause it's only old people using yelp in 2021 which is clearly visible in this review section. Purple Cow was my first choice ISP after I moved to Halifax & not only is it local they are actually great with their customer service skills. I didn't even have to text them about the issue myself, they checked up on me after a few days and I mentioned my little itsy-bitsy trouble. I received a standard coax cable with the setup box which didn't reach the desired spot in my house & upon texting the internet-connection-setup number back (which to my surprise had a real person behind it btw) they sent me a bigger one, free of charge & within less than a week the coax cord issue was resolved. Others ISP's like Rogers, Telus & Shaw could never. Y'all better take notes! read more

Ok... So let me start by saying I was VERY impressed with purple cow. Their website was very user friendly which made signing up a breeze, and one week later we had internet. Very impressive considering the Global Pandemic. It's been a week since we have been part of the purple cow heard and I recieved a text from Bradley who Is a purple cow employee asking me if I was happy with their service. To be honest I was blown away!!!! Being from the old school where Respect meant everything it was so refreshing to know that it's not all about the money.. Great job! thanks... Mark & Mir. read more

The whole experience was completely stress free especially amid the current circumstances. The installation process was 100 percent contactless....the tech came to my home, called me from outside and walked me through every last step. Took no more then 5 mins and he was fantastic to talk to. The guys answered any questions I had quickly and sufficiently and are eager to help with anything. The connection speed is perfect and that's with 3 teens in the house sucking it all in All in all a totally great experience from start to finish!! read more

I am not, by any means an online reviewer, but given I've been raving to all my friends and family about Purple Cow's amazing customer service, adorable website, perfect maritime vibes, and prices that I can absolutely handle, I figured I'd make it official and post. Just had the lovely tech, Bradly, come and set me up after coordinating via text with "The Herd" to work around my schedule. Now, not only does my wifi work great, but I also feel great about the entire process. Thanks to Purple Cow - you guys are killin it read more

Due to COVID19 I was in desperate need for an affordable internet provider so I could work from home immediately. I reached out to Purple Cow Internet and a modem was delivered within days. The customer service I received was top notch. Even though they had to send out a tech, he did not even have to come into my home. All my other customer service needs were done via text and the response time was within minutes. They do an amazing job explaining things. Thank you Purple Cow. read more

Pretty great experience with this company, I signed up online, within 5 minutes I got a text message confirming my address to make sure everything was as it should be. Got my modem 2 days after I signed up and was able to browse the web later that night, when the provisioning process was complete! Really like the texting feature with this company, much better than sitting on hold for 30 mins like the big guys. Internet has been working awesome so far, thanks Purple Cow!! read more

Even though nobody uses Yelp, I figured I'd drop a review here. Purple Cow is the absolute best internet I've ever had, for the best price! Super quick turnaround on getting help via text or call from the support team, and any time I've had an issue they've been able to resolve it for me immediately. I get the feeling the people who write terrible reviews on here feel like they just need someone to blame because every other review site has them listed at 4.5+ stars! read more

Horrific latency spikes non stop even while wired. DO NOT get this if you plan on gaming because your ping will jump into the thousands constantly. If you run a speed test it will show their advertised speeds 50% of the time, if you run latency tests to the standard servers in Canada and the US it will jump up into the thousands throughout the tests. You can watch youtubes 'hd' with some buffering but I could not imagine trying to stream anything close to 4k. read more

Fabulous! Everything was explained and happened just as stated! I really appreciated being kept in the loop via text through the whole process. The modem was shipped one day and arrived the next. The setup instructions were easy and at each step there was a text follow up which was so much easier than having to call and wait on hold as happens with other internet providers. The price is great too! Thanks so much Purple Cow... highly recommended!! read more

I needed to get away from the Eastlink trap of 100 a month and found purple cow. The service is f***ing great! I cannot stress this enough. Eastlink does not even stand a chance in comparison! Modem was delivered during covid-19 within a day. Wiped it down with rubbing alcohol(just being careful). Hooked it up and we are live! Love the text feature since most people are at work. Great job guys! Loving it so far! read more

Super fast & quality customer service! The technician responded to my frantic call on a Sunday morning, fixed my wifi problem within half an hour (it was my fault for causing the disconnection while cleaning the house, not the product itself ). Highly recommend the company. Fast internet speed and enjoy it very much. The services are way better than those bigger companies! read more

Purple Cow is awesome!!!! I have had no problems at all and any time I have a question they answer you right away.Its cool how you can text them.They are awesome people,and for $69.00 a month it is WAY BETTER THAN BELL!!!Its faster,its worth the money for sure,no issues at all and the customer service is the best I have EVER talked to.I love purple cow internet!!!! read more

Complete scam. They advertise 100mbps then it never gets over 50mbps. You're lucky to get over 20mbps during 'peak hours' which lasts between 1:00 to 23:59 They ask to send them pictures of your speed test and the connection you're using. You send them the information then they ignore you and ask for the same information when you ask again. Complete scam. read more