I'm on day 6 of an internet outage in my area with no eta for resolution nor any explanation as to…read morewhat the issue is. There's no way to check the status of their Network online either; I've had to call every day and speak to an agent to get any updates. Thankfully, they have a "call back" feature for their tech support line or I would have been waiting on hold for 45mins+ every time I called. Facebook link to City Wide's page with comments of others having the same issue: https://m.facebook.com/story.php?story_fbid=618630655305102&id=374147596420077&anchor_composer=false&ref=page_internal&__tn__=%2AW-R I signed up for their service thinking that even if their network went down, as other reviewers suggested it might, I could survive a week without home internet - I'd just use a bit more cellular data but the monthly savings I'd see from going with City Wide instead of Bell or Eastlink would offset the data surcharges from my cell carrier. Well, six days into this outage and 80$ in data top ups later (outage happened at the end of my cellular billing cycle), I'm considering jumping ship for a more reliable ISP that can, at the very least, give an ETA for resolution after "diligently working to fix the issue" for 6 days. I know that City Wide uses Eastlink infrastructure so the outage itself may be out of their control... But what is in their control is their response to this issue which has been professionally inadequate so far even for the cheap prices they charge. City Wide is not for everyone. I'd be hesitant to refer them to friends and family unless those friends were on a tight budget and only use internet to check non-urgent emails and watch a YouTube video here and there.

AVOID CITY WIDE. Unreliable internet and BAD customer service. They recently cut off my internet by…read moremistake and took zero responsibility for it. They turned it back on but refused to acknowledge they even made a mistake. I'm switching to another provider.

So my update is is that I previously stated that I would be a customer for life and I'm no longer…read morewith them.. although that doesn't negate what I put in my post for the awesome customer service up until that point and the event that we attended But I'm a senior on a disability allowment and I had enjoyed the pain in the year discount and that was no longer available yet when I moved nobody told me that I could just suspend the service until I found my new place and then activated it without the extra fee.. nobody told me that and I would have liked to have been told that to make that decision so I canceled my service and sent my modem back because I didn't know where I was going to live during this housing crisis it didn't take me long to find a place and where I was staying and renting already had services so I didn't need them there but I had to pay another connection fee and I've since spoken to purple cow and they said that shouldn't have happened that I should have been told that I could spend my services until I found my new place so I didn't feel included and heard and considered yet when I go to the YMCA their signs there for seniors with purple cow and I'm like oh it must just belong to certain seniors and I don't need a box that moos every time I open it.. I needed the annual discount I needed not to be charged a reconnection fee because I needed to be told that I could suspend the service until I had my new address.. so I'm now with somebody who heard me and I had a really good conversation with purple cow why I was canceling my service and they said they would put a note for if I came back about the connection fee but we'll see how true that is.. right now I just needed to be somewhere that heard me and appreciated that I needed the discounted fees purple cow did offer me a discounted fee after I put in my request and disconnect but my new place had already connected me and it shouldn't have gotten to that point before I was offered that given my concerns about the annual option being dropped and already reporting that I shouldn't have been charged the reconnection fee so I'm no longer with purple cow

Preferred this service exactly one month ago. They sent a defective modem that rattled when I…read morepicked it up. They said it was fine and that the issue was with my coax port. They sent a tech out to run a new line, an appointment I waited weeks for and had to take a day off for. New line didn't solve the issue. Sent the same tech back who said it was the modem. They finally sent a new modem and I have been waiting for three days for them to activate it. Every interaction is a new lie from them, claiming it's being expedited and will be today or tomorrow. I sent them screen shots of the conversation and they were just oh well, we don't activate on weekends so it will be Monday or Tuesday. This is beyond horrible customer service. I will be demanding a full refund and do not recommend under any circumstance.

They will rip you off, put you on hold and provide absolute shit customer service…read more Worst internet service provider ever.

There is only one thing you need to know about Eastlink. They only have at maximum 10mbps upload on…read moreall of their internet packages from the lowest speeds up to gigabit. Keep in mind I'm talking about upload not download speeds (They don't like to acknowledge upload speeds). You need upload to do things like make a connection, load video and data onto social networks, and make outgoing video (i.e. Video calling, if you work from home). Why is this a problem? Well for casual internet surfing it's fine 2-4 mbps upload works, at 5-6 you can stream 720p video. The issue is that the 10mbps upload is an average and the speed of upload varies by, get this, about 10mbps. This means that there are times when your upload speed will from to 1 or, in my case, 0.23. At 1mbps you are essentially dead in the water. Normally your upload speed should be at least 10% of your download speed. So if you have 10mbps download, you should have 1mbps upload. At 100mbps download 10mbps upload and so on. However anything past 100mbps at Eastlink the upload is still capped at 10mbps. At 300mbps download you'll still have 10 upload. At 1GB download, YOU WILL STILL HAVE 10mbps upload. Eastlink is essentially ripping you off at anything above 100mpbs. You'll see a lot of advertising about download speeds, and they are important, however Eastlink will not tell you their upload speeds. They are deliberately misleading customers by excluding this information. Lets compare Eastlink to other Internet Service Providers (ISPs) for perspective. Bell Alliant, Eastlinks major competitor in NS, has 100mbps download with100 mbps upload for almost the same price. Their 1.5GB download has 940mbps upload. That is 94X the upload speed of Eastlinks best internet package. The price is comparable, but the effect of the upload speed on the quality and integrity of you conference call, video call to your family, or upload time on Facebook is not even comparable. If you do have Eastlink, you will find on windy days that your upload speeds drop, if you had 100mbps upload, this wouldn't be an issue, at 10mbps, you will likely drop to 0, rendering your internet useless. How do I know this? The Eastlink technician that was sent to my house told me, and I've been acutely aware that on windy days the internet speed suffers. Utility companies used to have this problem with electricity lines, in the early 1900s.... Finally, Eastlink customer service, either doesn't think that this is a problem, or has been specifically told to be obtuse about the little upload speed fib. They don't seem to register that low upload speeds can have an effect on your internet usage, and are eager to send a technician out to pretend to fix an issue with a new plug or cable, when at the heart of the problem is Eastlinks network ability. TL;DR If you are going to work from home, upload streaming video, post things to the internet, or do any type of IT related activities through Eastlink internet, it's time you've considered a different ISP. If you want to check Facebook and watch Netflix, anything over their 100mbps download, 10mbps upload package is redundant and a waste of money.

I've only actually had someone helpful here ONCE in all my visits here. I honestly don't know if…read moreit's the employees or Telus to blame... how can it be easier to plan a trip to another country then it is to have a phone upgraded?

There's one employee here that will actually help you the rest just tell you to call customer…read moreservice. Customer service can't understand my issue due to a language barrier, that's why I go to the store in the first place. They just take your money and tell you 'good luck' afterward.

Been wating for a call back since may 5th 2024 called 22 times left messages and facebook message…read morestill no call back been told 24 hour wait for call back today is may 14th 2024 and still no call. Had to buy more data for cell as the wifi where i am at is poor signal which is also anchor net. Not very good customer service.

From the owner: Cheap. Fast. Reliable. No Hookup Fees. all the internet you…read moreneed for streaming, downloading, and gaming. You can choose your packages and channels and bring your own device, or we can sell you a device at cost. ATOP is our cable tv service and it runs on Android OS, Roku and Apple TV gen 4 as an app, much like Netflix. We offer a wide range of landlines from simple residential voice to more complicated hosted PBX options for business.

I signed up for a $35/month BYOD plan with pre authorized payments. I was told there was a setup…read morefee, but the amount wasn't disclosed. When I set up payments, Virgin's system offered to process the setup fee as a one time payment for $134.50 (why is this so high?) and confirmed it would be processed in 3-5 business days, with my balance showing as zero. I saved the confirmation. After the due date, I received a notice that I was late paying the set-up fee of $134. Customer service chat rep explained that the system "doesn't actually process one time payments" and "the system just says does that" and said I should have known this message was false. I was transferred to an accounting representative who repeated the same explanation and when I asked if he could just process the payment now - No, he wasn't authorized to accept payments. The $134.50 fee itself doesn't match any published Virgin Plus fees for a BYOD plan. The next month, I received a $40 bill instead of the agreed upon $35, and the bill needed to be paid. Curious, I asked the chat rep about the extra 5 and to check my preauthorized payments, I was told the system "just hasn't taken" it yet, the extra charge is tax and the best part "You don't need to contact us anymore, just read your contract." On their website, they state they are proud of their award-winning customer service. I've now requested that the $134.50 be corrected, but overall the experience has involved unclear billing, inaccurate system messages, and unhelpful customer service. I cannot recommend Virgin Plus based on this experience.

Terrible customer service, worse prices than any competitor I checked, the 'bring it back' program…read moreis basically highway robbery trying to lock you in to upgrading to a new phone and a new overpriced contract with them every two years on the dot. Canada does not have many telecom options but go with literally any of the others.

Terrible service. Foolishly I expected to have a working phone after purchasing a plan at the Telus…read moreMobility Store at Halifax Shopping Centre. I returned to the store one week later still with no phone. Staff was not at all helpful. I spoke with the manager (franchise) and he gave me a number to call. Of course I have now been listening to Telus propaganda for 32 minutes and counting. Remember just because a company offers special plans it doesn't mean they will work. If they don't you are screwed! My impression is that they are VERY happy to take your money and very happy to send you packing.