HALIFAX STUDENTS DO NOT USE EASTLINK. First I would like to say all customer service reps were really amazing. However the services provided by Eastlink are not good and I will never be using wifi from them ever again. I live in a very small student flat with two roommates and the wifi would not reach to our bedrooms. I would have to physically sit next to the router to take work zoom calls and they still would not work properly. We had people come in to look at the set up to try and help us in any way and were told because the house is old the connection will never be good. We were unnecessarily charged many times for random things and even canceling the service was a massive headache. I highly recommend if you live in an older Halifax student housing do not use Eastlink as your wifi provider they are literally useless. After we cancelled with Eastlink and switched to Bell (we pay the exact same price per month) it works SO WELL. I couldn't even watch Netflix in my bedroom before and am now able to take work zoom meetings. read more

Worst internet provider. Completely unreliable. Any time it rains, is windy, or someone farts too loud the internet drops. I've never had worse internet connection ever. I did get a small discount after several months of poor reception. An Eastlink rep randomly showed up at my house one time (without me calling) and came in to try and fix the internet as he had seen my outage complaints. Never heard from them ever again and the internet still sucks. Would not recommend. read more

worst internet provider in all of the maritimes ..every friday saterday sunday routers are consatnly shutting off .restarting every 30-40 min once monday comes internet works ok untill friday comes agian , have had 4 techs out they changed boxes did tests and shrugged there shoulders pay 100$/month for internet cant use for half the month ..they take no responsiblity for there no good service but want 3x more per month for internet cxant use friday to sunday .......customer service is not on there buisness plan read more

I sent there equipment back to them almost two months ago in perfect condition, because the bill more than doubled over the past year. I used the 2d barcode they requested me to use. Canada Post took the equipment and tracking shows they received it over a month ago, yet they keep sending me nasty emails saying I didn't return it and they want over $750 for what they already have and can't seem to bother looking for. read more

Absolutely disgusting service - DO NOT USE. My Dad passed away unexpectedly while out of the country, it took us weeks to get him home and figure out who his mobile provider was. We rang Eastlink and went back and forth for over a month, several calls over 30 minutes long regarding his final bill to be told that we were being penalized with an additional charge for "canceling" the contract before the term period. This is the WORST treatment from any provider that we have dealt within in losing my Dad. read more

Terrible service. Just moved to a new apartment, set up with Eastlink since it's what the building recommended. Our service is utterly unusable, receiving up/down speeds almost 1/1000th of what it should be, can barely load a basic webpage. We're paying for a premium package and receiving far less than the basic service. Customer support has been completely useless and cannot arrange a service tech to investigate. My partner works from home and this is going to affect their ability to do their job. read more

Dont ever get eastlink device protection. They subcontract it out and if thing go wrong Easlink won't help. Escalated it and its now well over a month without resolution. First phone they sent was an older model (they sent a 12 instead of iphone 13) then purchased with a degraded battery and incompatible screen with error messages. out phone was 3 months old when we broken. $15 month plus $400 fee for the new phone, and we have nada. at least 10 calls to easlink and as many emails. No customer commitment. horrible experience read more

if I could give lower than 1-star, it would be in the negative numbers. Calling what they have Customer service is a HUGE exaggeration!! Waiting through all those "Press 1 for.." stuff aggravates an already frustrating interaction. Then the PIN I used yesterday suddenly is incorrect. And some flat-toned robotic "human" informs me that with no PIN there's no service. Trust me, PIN or no PIN, there is NO SERVICE!! read more

It is absolutely the worst company I've ever dealt with in my life there box television goes out all the time their Internet is slow and horrible. Their customer service is despicable. I just wish they would go away and we could have cool companies like Rogers but no and Sudbury were stuck with Eastlink or Bell. I just wish Eastlink would go bankrupt and die. read more

I have been trying to get a hold of customer service on numerous occasions now, to suspend my mom's service till she returns home. At this point I have been on hold for 1hr 40 min. Listening to a recorded message that your call is Important to us. Obviously Eastlinks customers are not that important to them or you would not have them on hold for this long period of time..... TERRIBLE customer service I would NOT recommend them!!!!!!! read more

Wifi cuts in and out non stop, and when I wanted them to cancel for the beginning of march and they shut my services down a day early. When I called them to complain about this they basically just said nothing we can do. It's ridiculous that they charge me for the whole month and only give me 27 days. read more

Trying to set up services for my mother in a seniors residence that Eastlink "provides services" to. Eastlink did not do the install they were scheduled for because "nobody was home" which is weird at a facility that houses 100+ people not to mention the staff on hand to let the technician in to the unit. I live & work 1 hour away and cannot take time off to be there when typically the staff take care of it. Now have been on hold for 1 hour trying to get through to "customer service" to reschedule. Seems like my only option is to drive to their mall location to see them in person to reschedule. Worst customer service ever! No wonder people are switching to other providers (Starlink) etc. Eastlink needs a wake up call or mass exit of their customer base. Highly DO NOT RECOMMEND. read more

Worst possible service and experience. I'm a new customer and the service team is completely inept. The service box is frozen to the ground and their solution is to wait for spring. Apply heat to the ice? No, wait for spring. I hate this company and I'm not even a customer yet. read more

I have been with Eastlink for less than one week and I have already made the decision to cancel my contract with them. We have called their tech support twice and they have not solved our problem. The cable TV keeps freezing (12 times in 3 hours). The only way to resolve the issue is to turn off then turn on the TV. Do yourself a favor and avoid signing up with Eastlink. read more

I have never been so disgusted with a service. they have been gaslighting us for over a month to connect service, they have lied to us about things they said they've done, and will give us no answer other then "were very sorry" if they were not the only service around I would go elsewhere in a heartbeat read more

worst customer service to get on phone. i have a credit and have been cut oof 2 times after 4.5 hours on phone!!!!!!

Had to move Dad into a long term care home and Eastlink was the only option for TV service. The tech has been out to the facility 3 times now and dad still doesn't have a working cable box! Install day #1 - tech does 1/2 the install, then leaves the box with front desk and expects my senior dad to install it himself. Install day #2 - I was given a window of 12 - 2pm do I take the day off work b/c clearly day 1 didn't go so well. By 2:30 still no tech so I call yet again and I'm told his previous job ran late and we're next. By the time tech shows up he says it's after 3pm and too late for him to finish the hook up in dads room. Huh? Install day #3 - tech plugged in the box in dads room and doesn't test it. Leaves us with a dead box that won't even turn on. Really? How is this acceptable?! Install day #4 - still waiting I've spent this entire week having to call them numerous times daily to get a simple working tv box installed properly. Now I'm told by the supervisor that he now has to escalate this issue with the tech department b/c they've sent out 3 techs already, (and that's my problem?!?) and he doesn't know when I will get a call back. He said "we're busy". Are you kidding me?!? I'm busy too and yet I have to continuously spend my time following up on your work. Isn't it YOUR JOB to install and provide services?!? Isn't that why you charge your customers the installation fee?? Worst service provider ever. read more

They will give you the runaround customer service is terrible techs are lazy too. You are far better off with any other service provider

I am so pissed that they are dropping some of my favorite channels and they do not even have a place for me to express how mad I am. They can't reach an agreement with Corus, which means that they are to concerned with profits, and not thinking of all their customers. They assume we will just stay with them. They are wrong. I will be going to Bell. To save funds they could fire Lucy the computer, it has never had a answer to any of my questions. read more

Beyond frustrated with eastlink. We were told in store that we should try eastlink and if we were not happy cancel within 30 days and there would be no charge for their services. After 2 weeks we knew this was not working for us. Cancelled and returned equipment. Before 30 days was up I got a bill with late fees on it. I paid it expecting it to be credited back. Today 2 months later I got another invoice saying they didn't receive the equipment. I will avoid eastlink at all cost. I'll pay this bill and hope to never hear from eastlink again but my guess is a month or two down the line I'll get another invoice for who knows what. read more

I was an Eastlink customer for twenty years. Despite advertising "unlimited data", Eastlink slapped us with a data overage charge last month. After trying to reach them for two days we finally managed to connect, and were told that we were being charged for excess data because our account was so old. New customers have unlimited data, but we didn't. How's that for rewarding loyalty? Eastlink also declined to reverse the existing data charges although they offered to remove the data cap going forward. How generous is that? We cancelled our service and have moved to Telus, which provides no data cap and four times the bandwidth (fibre) at the same price we were paying Eastlink before the data charges. A real easy decision. read more

Their service is garbage. we were not told that tv is internet based. the installation left wires, equipment and mud all over. To have it removed the office in Eastern Canada would not contact southwest Ontario on our behalf, even tho they are in the technology business...even just an email. The time on hold or thru chat is exhausting. While waiting for someone on chat, the internet stopped twice. such a waste of my time. After two days everything is being sent back. customer service was told Wednesdays would not work for us, it had to be a Thursday. they scheduled a service call to pick everything up on Wednesday. that is NOT customer service. read more

Eastlink - The mess left behind by Eastlink. We were outside when he left...came in to find this. - Computers Near Me - Halifax, Nova Scotia

We have not had internet at our cottage for about 5 months now and it is very expensive. We called months ago they will only come during the week, they don't work weekends. It is our cottage, we are only there weekends. I have to drive to Tim Hortons for free WiFi to send work emails, thanks Tim's. On hold 1 1/2 hours today trying to cancel, they don't answer the phone. Tried Chat after 45 min had to leave, what a waste of time. Plus when we signed up we were given a date three weeks out, they never showed, finally they contacted me and I was placed at the bottom of the list three weeks later, unacceptable!! I didn't think it was possible but they are worse than Bell and Rogers put together read more

Eastlink is the worst company ever. Their services never work properly. Never. The only part of their service that consistently works properly is their ability to keep billing you the next month. And the best part? When you call in to tell them your services aren't working properly, they won't help you at all. If I could give them negative five stars, I would. read more

Putrid customer service and over priced gouging with poor picture quality and reception.

I must say that Eastlink is definitely a better choice over Aliant. Although Aliant has a great bundle deal for under $100 a month, Eastlink would still be my first choice. I shopped around between the 2 companies and there a few reasons why I ended up booking my installation with Eastlink. 1. The internet is far faster than Aliant. Eastlink is upgrading their High Speed Internet to 30mbs, which is far faster than Aliant. 2. Aliant makes you sign a contract whereas Eastlink doesn't 3. By fall, Eastlink will have the most HD channels available in Canada. They are rolling out a handful of new channels in June and a lot more early Fall. I was impressed with the customer service I received at Eastlink as well. I believe I will be paying a couple dollars more, but to me it seemed more worth my while. read more

Eastlink - Computers Near Me - Halifax, Nova Scotia

Signed up for Eastlink internet service. They sent a CABCO technician, who stole from me while in my house. After days of trying to get someone to pay attention to the issue, someone finally called me back from Eastlink but no one would accept responsibility. At their request, I filed a police report but when the police tried reaching out to Eastlink, they would not respond. After 3 weeks, Eastlink offered me a credit on my bill but I declined and cancelled my service. I will not stay with a company that enables and covers up theft. They may have better promotions but it will cost you. read more

I have been waiting for over ten days to have a modem activated from a reseller through eastlink. Did you know eastlinks time line on this is longer then any other ISP in Canada. 3 day vs eastlink up to ten days plus. This is just unacceptable just because eastlink doesn't believe in sharing it's network. Also the service of the internet has just gone down hill unacceptable ping times, bad routing when they have awesome peering agreements signed. Hire some people who want to do there job. Get bell people they have the network and give you the speeds you pay for. read more

My home in south shore Nova Scotia has been without internet for almost a month. We've been told by EastLink reps that we have no choice but pay for the month in which no service was provided, pre-pay for next month and pay a reconnection fee before the CHANCE that we may get service. This seems totally backwards, but were informed by one of your account reps (Bob ii7) that this is the way Eastlink does business. I truly hope that this is not the case, and I hope to get this sorted out. But if this is what Nova Scotian's should come to expect from Eastlink, than we should all start looking at some alternatives. Xplornet Communications Inc. Bell Aliant Seaside Wireless Communications Seaside Communications Avon Micro Systemss NCS Network read more

I would honestly not give any stars if I could it's currently 3 weeks that I'm out of service due to a cable down after a truck hit it and Purple cow and East Link are unable to book the right team to fix the problem. Two technicians came and go whitout being able to do nothing. I normally don't fill complain this way but I tried and ask for the official process to do it and didn't get any response. I'm working in an essential field and my company now need to advance hotel fee to avoid more delays in my task. read more

I would highly recommend against using Eastlink as a mobility provider. Have never been late with a payment and had our service suspended unnecessarily. Been put through to 6 different customer services representatives and departments (and still counting) who are only passing us on to another department. One of the representatives started raising her voice at my spouse and hung up on him. Noone will take accountability for this and still haven't got it resolved. Will be switching providers that is a guarantee! Multiple complaints will be filed. read more

My mother moved into a senior home and engaged east link. She was not able to access either recordings or Netflix for over one year. After many calls to East Lake and three visits by technicians, it was finally fixed. She paid $111 a month to east link to get the services even though basic cable was provided for free within the senior home. On her behalf, I requested a refund for the year of no service. After countless emails and requests, East Link just refunded her for one month. They gave no reason or justification for same . They clearly don't care. read more

I signed contract for 3 years for internet with 10 less than regular price with Eastlink, thought I got fixed rate for 3 years. But they just increased the price without telling me. I asked them if it possible to cancel the contract as the price is not the same when I signed contract, but they need charge early end punishment fee, said there is a small text line in the contract, saying that they can increase the monthly fee without notice. I asked them, if they increase it to $1000/month, I still have to pay or pay the punishment fee, they say YES. It's obvious a robber. It's pathetic there are no choice in small city like Halifax, people pay more for internet, wireless... sad... read more

I write this post with a bitter feeling toward Eastlink. With that being said, here is my issue. I have had internet through Eastlink for close to a year now. My services goes off quite often which causes me frustration as I work from home. That isn't my main issue, though. Recently decided to check out their security cameras for outside my house. I talked to a rep about a few different cameras they offer. The rep didn't seem to be knowledgeable in regards to the cameras but whatever. I decided on the small one for outside my living room window. I was charged 10 for shipping (as if they don't make enough money off people) so be it. The camera has no sound, no motion detection and to be honest it sucks! It goes off more than it stays on. It's such a nuisance. I called Eastlink to see if I could cancel the camera and return it due to having nothing I wanted feature-wise but that didn't go over well. The customer service rep informed me if I wanted to return the camera (mind you I had for a total of 4 days by this point) I would have to pay $574.00! Are you freaking kidding me, I said! $574.00 dollars for a camera that costs no more than $100 if that. I was fuming! I am stuck with this crappy worthless piece of equipment they call a security camera or pay $574.00 to send it back. They are worse than a rent-to-own place, to be honest. My internet is up in Jan 2022 which I will be cancelling, but I'm stuck paying for this junk camera for 36 months. Eastlink is horrible to deal with. Customer service is rude with not one bit of compassion. I wish we had more competition against Eastlink. I'm seriously disgusted with them. read more

I have been with Eastlink for close to 7 years now. Their track record with me is less than glowing. I can't count on one hand the number of times I have been tempted to move over to another service provider (but have been forced to stick with them for the time being because competition is still just a little bit more pricey). A group of customer care reps that just don't care. I have been called a liar (in a roundabout way numerous times), basically been told that they don't have the answer I am looking for (and that they won't be transferring me to someone would would), and having to fight tooth and nail to be compensated for their outages and inconvenience that they have caused. If you can afford a minor bump in the budget, I suggest going with Aliant. read more

I owned an Eastlink account last year while living on my own, but after an apartment changeover and a new roomie, decided Aliant would be a better call. The customer service at Eastlink appeared unprofessional and unknowledgeable regarding the overall services provided. When the technician came to my door for the setup, he was immediately thrown off by my Mac computer. Um... isn't this the new wave of technology? Apple owns the universe and is slowly building its way to a release of the iPerson. By not knowing how to deal with a Mac computer, you are basically admitting you aren't qualified for your job. Carrying on. I assumed that I'd be getting wireless internet, as this is what I requested. And as I questioned the cords/ bulky equipment coming out of the woodwork, he replied that they "did not have wireless for laptops". At this point I was completely baffled, pondering upon the lack of versatility I'd have with my online sessions. It was just brutal service all together. And to further add, the plug that went into my laptop did not even fit securely. It kept slipping out and loosing connection-- I ended up just duck taping it down. I only had internet for about 2 months, so this is why I just let it go. But common, really? No wireless internet? That is a bunch of baloney! Enough Eastlink for me... I prefer internet service providers who know what they're talking about. read more

I waited on hold yesterday for half an hour. I am disconnecting my services with Eastlink since I am moving abroad so needed to inform them of my plans. I decided to lay the phone on the ground next to my head as I attempted to do some yoga. I didn't want the waiting game to completely interfere with my schedule yesterday morning, as I had quite a bit slated to accomplish. When my number was finally drawn, a man came on the line to assist me. His voice surprised me, like a ghost on the line that I wasn't expecting to finally appear. I told the Eastlink employee my plans and he told me that I needed to bring the modem into the Halifax Shopping Centre before they could disconnect my services. I asked if this was the most convenient offering they had for their customers and he said yes. I told him that it wasn't very convenient. So now, in the midst of my move, I must drop this box off at the mall so that they'll disconnect my internet. It's not the end of the world, just a bit of a nuisance since I pay them a lot of money monthly for the internet. PLUS - I could have just found this out online, instead of waiting half an hour for someone to tell me this information. Anyhow, their service, aside from this, has always been pretty good. I'm just miffed that they're not coming to pick up the modem, but no biggie I suppose. Heads up for you, though: if you call them, you may be waiting on the line for half the day. Check their website for answers to your questions before you play the tele waiting game. read more

I have had telephone and internet with eastlink for 3 years, they have been great. I've also got free installation recently when I got their highspeed internet. The technicians have been personable and helpful. I had linux but everything worked out great. Their customer service has been friendly and I've called during off peak hours, around 3-4pm and found it not that long of a wait. I'd go with them again, all I know before is Bell and Virgin wireless and they were very unpleasant experiences, so in comparison I like eastlink. read more

Not perfect,but definitely better than the pricey rip-off alternative Remember people,internet and cable are luxuries,not necessities,so stop acting like youre being screwed by Eastlink.....they are platinum compared to B.A.Better deals,fair pricing and,despite what some people think,helpful clerks and online help. read more

My message to EastLink (internet): I have had your service for three months and have had to call in twice for technical because it is not working, I rely on it for my employment but you don't care. I have lost work because of your service, but you don't care. I ask for compensation of some kind, oh, here have $20.00. My day earns me $90.00. but you don't care. I live in a small town and if my internet goes down on a Wednesday you will not send a technician until Tuesday, which costs me 6 days of work but you don't care. I pay the bill late. THEN you care. read more