I came in needing a wheel bearing replaced, as well as front brakes and rotors. I was quoted a…read morereasonable price compared to the place I usually take my car for maintenance. I was told that it was not my wheel bearing, but my transmission that was making the noise. I went ahead and had the front brakes and rotors replaced. I then took my 2019 Camry to a transmission place, and of course, they said my transmission was perfectly fine, that it was my wheel bearing. So after have three different people/places (including my boyfriend, who has a master C license) tell me that I needed my wheel bearing replaced, not only time was wasted, but an extra $125 to have someone look at my perfectly good transmission, was also wasted. I will NEVER take my car to them ever again.

The customer service was great! I stopped by with no appointment and they were able to fit me in…read moreand repair my vehicle the same day and it was a reasonable price!

Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

I have been going to this tire outlet for over 20 years. The professionalism and quality have never…read morebeen beaten by anyone else in or around the Birmingham metropolitan area. They stand not only behind their service but their products. Anyone who claims they have a race issue clearly has no idea how business that actually have quality work. They don't have time to babysit you when they are trying to give you the best value for your tires and making sure everything is good to go for you when you get back on the road. The value is there but not for the entitled people who think that they should be waited on hand and foot while these guys are trying to do a job that is not always easy. Just because they don't accommodate everything you want for "Yourself" while you are sitting and waiting doesn't mean they aren't giving you the best service when it comes to your vehicle. They are not impolite or rude or make derogatory comments to customers. They are focused on doing their job and doing it well. Some people need to learn what real customer service really is and stop using the race card as an excuse just because you aren't treated as a king/queen as soon as you walk through the door. Their job is to make sure your VEHICLE is taking care of and they stand behind it even if something happens after you have left their shop. I personally have had this happen once and when I called and informed them they had me bring my car back in to fix the issue. (Guy accidentally put the sensor on the tire front tires backwards and the car was reading opposite on tires). They were very apologetic of it, corrected the mistake for free and made sure to double check everything including walking me through with my car to make sure I was happy and satisfied with it. I would rather my car be fixed the right way and feel safe knowing it is safe than have someone making me feel special (Wal-Mart) while giving me crappy service on my car. If you want a place that actually will make sure your car is taken care of properly then these are your guys. If you want pampering while getting crappy service go to Wal-Mart or any other place around town. The value and service will always make me come back to them when it comes to my car.

My son had a flat. Rather than go to Wal-Mart and look forward to a bunch of add-on charges, I…read morecalled these guys ahead of time. They had the tires, quoted a price, and were ready to roll by the time we pulled into the bay. Price was good, and what they said it would be without all the add-on baloney most guys stick you with.

One of my tires was low almost everyday for a week. Finally decided to take it in…read more Pulled up to the building. You wait in your car. A technician came right up, texted my tires, found the leak and fixed it. Easypeasy! Only $8. Go here! Highly recommend!

I use Bessemer tire every time to replace my tires. service is great. Only problem I had is when I…read moregot directions it said they opened at 6 but didn't open till 8 and there was no sign in front giving hours.

I may never take my car to get new tires ever again. AutoTread and Carl were recommended to me by a…read morefriend recently. And since our lives are sheer chaos, the thought of not having to go and wait or even drive to a tire place REALLY appealed to me. And honestly, it wasn't that much more expensive than going to one of those places. Don't get me wrong, I love my mechanic. But he is REALLY far away and all we needed was new tires. So when I heard Carl would pick up tires, come to my house and the most I had to do was hand over my credit card... sign me up!! I called him and he said he had a little later appointment, but he could make it work. We had a miscommunication about whether I had the tires or not and he came. But as soon as we cleared it up, he got the tires and was back in no time. The process was seamless, Carl was so nice and again, I will not do this any other way.

Highly recommend. Mobile service and onsite at their shop if needed. Carl was great and price was…read moregood.

They have serviced my vehicles for about two years and I have been extremely satisfied with them…read more Prices are reasonable and fair. Family operated and they treat their clients well. If you haven't tried them you should.

Great service. Knowledgable , honest business. Offers great services and products at competitive…read moreprices. My new go to car place. For tires, brakes, oil changes.

As a woman or man it's natural to feel nervous about entering a mechanic shop saying " I don't…read moreknow the problem, but I need help." Whether you are at Rob'e man's Asian, or European vehicles you can feel safe knowing whatever the issue, it will be diagnosed, an estimate will be provided, you will receive a call explaining in detail the repair needed before repairs are began. No up sale repairs. Just the facts. People who treat you, how you want to be treated. Repairs that are repaired correctly for a fair price

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.