I went back to Willy's for more work. I called in am, needed brakes badly, I couldn't be back in…read morethe area until after 4. No problem, they did great by my. I dropped off the car at 4, they did the tear brakes, which were really bad, picked yo the cat at 6. There work is amazing and there pricing is extremely fair! I trust these guys, they do great work and really take care of their customers.

I was hoping the other reviews were not a real reflection of this business but my experience has…read morebeen even less than 1 star. I made an appointment to get my battery replaced and was told there was no issue with the battery and that the alternator needed to be replaced. I gave the green light for that and then get a call that they need to replace the battery when that's why I brought it there in the first place?? not only that but whoever is answering the phones here thinks it's appropriate to hang up on customers when they ask for an explanation. DO NOT GO HERE unless you're getting EVERYTHING in writing. They will call you a liar when they're being dishonest.

Last year I thought I needed a new heater core and it turned out to be a $13 thermostat…read more Last week, it was a brake light that went on, but the fluid was not down and brakes were working ok, so I made an appointment for several days later. When the pedal got squishy, I stopped driving it and had it towed in. Friends and neighbors I spoke to all said it was probably the Master Cylinder and I feared a large unbudgeted expense. Turned out to be some minor part - and a $30. bill. Once again, Bill and his crew prove that honest and competent mechanics still exist! If you're a single woman with an older, high-mileage car, THIS shop will keep you running and never rip you off!

Bizarre attitude problem from the people working behind the desk. Like I'm ruining their day by…read moregiving them work

This place is completely inefficient I will be buying Ramps & doing my own changes. I'm not…read moreexpecting anyone to live up to level of service that Charlie & the guys provided but it's not good . Also the prices have been increased by 35% I assume to pay for all the extra inefficient employees.

I doubt go there again after last time,so many guys and and spend too much time time there.New…read moreadministration no good.After so many years you guys losing a long time costumers.

Uggggghhh. There is a lump on one of my tires. Every man who saw it said to me, "You need a new…read moretire before you hit something and it blows." Ack!!! Well anyway. It was still under warranty from Discount Tire, but the ONLY Discount Tires near me are in PA or NJ. Sob. I called, and they told me to order one from Tire Rack and they would reimburse me. I did not want a giant heavy tire delivery. My mother, my daughter, my son, and my cousin are all coming to visit soon. I cannot risk blowing a tire. Aieeeee. So I went to Yelp and read reviews, and ended up at Zima. I didn't have an appointment, and the place was very busy. So I got my book and read while I waited. The owner, a very nice man, told me to walk with him and he checked my tires. He remarked that I must not drive a lot. I said mostly to Riverhead, and in CO everything was within 10 minutes. He checked to see if he had a slightly used tire in stock. He did not, so had to order one. It's $305 for a new tire, including mounting. He's going to rotate the tires for $20. I didn't ask if he does price matching. I might have gotten a better price somewhere else, but I need this done. He said that he'll call me when the tire comes in, probably today. But I have to donate blood in Flanders, and he closes at 3 on Saturdays. So maybe Monday. I asked about an oil change, but they only do tires.

Had a slow leak in a tire. Zima was recommended by a well regarded auto repair shop. Only waited…read more15 minutes on a Saturday morning. The hole was found and patched quickly. The tech checked the air in the other tires. In and out in half an hour. Other reviews mention reasonable prices for purchasing tires. Great experience.

They know their stuff! Got me on the road in an emergency and I am eternally grateful. Thank you…read morefrom this out of towner.

DO NOT TAKE YOUR CAR HERE. Mechanic is unscrupulous and predatory! My wife brought our 2020…read moreSubaru Ascent in last week for a brake job. She left the car with him to get the job done. When she returned hours later she was told "you need a brake job and an oil change -- that'll be $165!" He claimed the charge was for "diagnostics." He had not done any of the work she requested on the vehicle and told her he did not have time to do the work on it that day. She says he got very aggressive with her when she questioned the charge. Agree with other reviewers here who say this fellow "fleeces you depending on your level of car knowledge and whether or not you live in the area. Ridiculously overpriced... greedy, unhelpful." That was certainly our experience.

I love my Range Rover, but the plastic trim clips break over time. SO ANNOYING. I regret to admit…read morethat I attempted a temporary fix with black duct tape, which is temporary indeed. Bleah. So I called to ask if someone could replace the trim clips. I have an enormous assortment, which I purchased online. Anthony said to bring the car over, and he'll take a look. Well, none of the 620 clips in the box will work. Pfffft. He said that the clips have to go in a certain way, and they slide on. He said that I will have to go to Land Rover for the clips, and he would install them. He very kindly put some more tape on the trim, and didn't charge me for it. I will get the clips, and return. I also need his help with another issue, and I feel very confident that he'll do a great job at a fair price. I am delighted to have found a good mechanic!! I have a wonderful mechanic in Colorado, and wasn't sure if I could find one of his caliber in NY. I'm happy to say that I believe that I have!

Fair and friendly. I've done business with them for years now. Anthony has always been personable…read moreand helpful. I bring my 2016 Mazda CX3 and my wife's 2014 Honda Civic there all the time for routine maintenance, inspections, and occasional repairs. It's nice to have a reliable shop close to home.

i got a flat out here in the hamptons. The folks were more then nice if that's possible. He got the…read moretire later afternoon and fixed the tire! This man and his wife are the loveliest folks I have ever met! Very reasonable too! They do inspections and other things! Come here to the honest best place in the Hamptons!

They charged my wife $80.00 to repair a slow leak in one tire. There was a small screw in the tire…read morewhich required a plug and nothing else. What a rip off. Most shops charge $25.00 to plug a tire. Jim D.

I have been bringing my car to Pinky's ever since moving to Medford in 11/24, upon recommendation…read morefrom my husband. He will only go to Pinky's for any service on his car and for many reasons: Honesty, dependability, accomodating and extremely fairly priced! I asked Mark, the owner, where the name Pinky's came from. He explained that they are a female friendly establishment!! They explain, in detail, the cars problem, cost, make recommendations BEFORE any work is done! I greatly appreciate that because I have been taken advantage of way too many times in the past by dishonest mechanics! Also, they just like the color pink so the name stuck, voila!! My brakes needed repair and Mark spent so much time with me, after the repair, explaining why they wore so quickly. It was because I wasn't braking correctly! Now I try to pay more attention to this! Another time my husband gave me a coupon he had for a special they were running for an oil change, which is what I was bringing my car in for. I usually speak with Stephanie, in customer service, at the front desk. She is the nicest person and the epitome of what customer service should be. She goes out of her way to accomodate you and is extremely efficient! This particular day though, I dealt with Aggie, part owner of Pinky's. The coupon was for part synthetic oil but my car took full synthetic oil so Aggie told me the cost beforehand, which wasn't really much more anyway! Another time, my tire had a slow leak because I ran over a nail. My tire was patched and a year later it's still fine. My daughter has a 2013 Hyundai which has needed a lot of work over the past year. Mark diagnosed everything accurately and made the necessary repairs at a very reasonable price with a long term warranty! I also have to comment on the waiting area and bathroom as I'm one to pay attention to detail. The waiting area is clean and tidy with a TV and snack machine so it's very comfortable should you choose to wait for your car. The bathroom is also very clean and tidy and.... there's PINK toilet paper!!! That's just awesome!! If you are looking for a great and honest Mechanic, your search stops here! I would give Pinky's 10++ stars if I could. My entire family will only bring their cars to Pinky's to be servicedI We will never trust anyone else!

I've been to many mechanics, auto shops, dealership service departments and I believe that none…read morecompare to Pinky's. The mechanics are knowledgeable and skillful, the owner Mark, is honest, transparent, straight talks and explains about what the shop can provide. High quality work, with fair prices. I found a reliable , trustworthy auto center, that I would recommend to anyone who has had negative experiences with having their car serviced and repaired. You will be well satisfied with their work, customer care and the quality of service provided.