If I could give a negative I would. Placed an order for 4 trailer shackles that I needed fast. I had placed an earlier order for equalizers, wet bolts, nuts, bushings, and shackles. I needed 4 more of the shackles which is why I placed the second order. Paid to have them shipped Priority Mail. The shipping was $11 for $14 parts. I am 5hrs away from the store. 9 days later I still haven't received my order. The Post Office mishandled it. Based on new tracking it will be here in three more days. That's 12 days to go a 5 hr drive. I called the store and explained that I wanted a refund for my shipping charge. I paid the store the money, not the Post Office. It is their responsibility to deal with the Post Office since they are the Post Office's customer. Guy at the store gave me a "tough s***" attitude. Says "it's only $11". Yeah, that's right "it's only $11" so give me my $11 back that I paid you to get it to me in three days, tops. That's the guarantee of Priority Mail. On top of this, the original shackles I received were of such poor quality. The holes for the bolts weren't even round. I had to drill them out to get them round because the bolts would not even go through them. I have bought from them for years and now I have a problem and they don't want to know me. Guy even said to me he could care less about my "$20 order". The order was $14 parts and $11.02 Priority Mail. I guess he doesn't care then about the $100 order I placed three days before this, or the thousand I spent for other multiple orders. read more

All hands on deck. Everyone was very friendly ,and on the ship with navigating us around to the proper location of things, lunch room, bath rooms etc. the ground crew was also friendly and kept things moving along. read more

I needed a new placement,l trailer tongue jack for my Karavan trailer and the trailer parts superstore folks receive my order on July 31 and shipped it out FedEx Ground to me so I can get it on time to install it and head on my way. I was I prefer to not shop Amazon and these folks were great and I don't mind paying for the shipping cost either because the service is worth it. read more

If you are looking for new plastic fenders for your 20 year Shoreland'r PWC trailer you will want to avoid these because they are apparently the only set they had in stock. When I received them the plastic was scuffed and gouged. I bought them because I am painting my white trailer black. My 20 year old fenders are in perfect condition but white. I didn't want to spray paint them so I invested in a "new" pair. When I called to get a return authorization, they told me that I had to send them pictures of the damage and PAY THEM for the return shipping. I suggested that because they were damaged, I should not have to pay for the return... He hung up on me... After checking reviews from past customers, this appears to be their usual way of treating their customers. A word to the wise AVOID THIS BUSINESS! read more

Bought the PolyPRO™3 Pop-Up Camper Cover, Model 3 (12' to 14' Long) for my 12' trailer after talking to customer service, which ensured this was going to be the proper cover. After receiving this it was unpacked and "installed" the cover was over 3 feet to long. After contacting the company I was told this was the correct one for my model, which I know better. Instructed to send it back with a RMA. After contacting the PO ..$50.00 to send back...really? Looks like I will be eating this one and will never deal with these crooks again!! read more

Eastern Marine - This was supposed to be a perfect fit...what do you think? - Trailer Repair Near Me - Newark, Delaware

I get that its hard with COVID, but there was no reason for me to be hung up on. I asked for a product, and was given a hard time by the sales person on the phone. read more

This place seems to always have everything I need when I choose to take my nephew fishing. All the fishing gear you could imagine. Staff is helpful as well. Live bait when in season read more

Great local business. Been around for years. Good inventory good prices, very courteous & helpful. These folks know their business and love boating and it shows. Mike helped me out, dropped what he was doing, took his time, knew his subject matter. First class operation. This is NOT a big box store with warm body employees who have no expertise or understanding of what the products are. Go ahead and buy your sweatshirts at the big box store, if you need anything for your boat or trailer don't waste your time or patience. Buy at Eastern Marine. Highly recommended!! read more

My man is a fisherman, and a boater. If he is not talking about fishing or boating, he is gathering, repairing, or replacing fishing and boating stuff. And this hobby/sport/obsession takes a lot of stuff. Eastern Marine is the place for all that stuff, or so he says. So, on his recomendation, and judging by the happiness on his face when the Eastern Marine catalogue arrives in the mail (keeps him occupied for hours) I am giving Eastern Marine 5 stars. Lots of stuff, lots of people to answer questions about this stuff, and tax-free shopping make for some good man time. Go. read more

They have a good selection of trailer parts,but that's it.Their customer service is horrible.I was trying to find a fishing product in their store,but was unable to find it.So I tried to find an associate to help me,when I did there were 3 of them standing around talking.When I asked one of them a question they acted like I was inconveniencing them,one of the other ones rolled their eyes.Their prices are VERY high.You can go down the road about 7 miles to another tackle shop where the help is much more friendly and the prices are way less expensive. read more

what a great store. showed up early and purchased my surf tag,boat reg,and axle for my trailer.was met with friendly people in both departments. was out of there for a great price in less than 20 mins.. store has a lot of stuff in stock. read more