Brought my vehicle in for an AC compressor repair and paid based on their diagnosis. Shortly after, the AC failed again under warranty. Now they say they'll replace the compressor, but I have to pay for a full system kit that should have been identified the first time. They also claimed the system was flushed, which raises concerns about why it failed again so quickly. On top of that, my vehicle developed a coolant leak immediately after their service that was not there before. When I asked about it, they said they "didn't know what to tell me." Overall, this feels like an incomplete diagnosis and poor accountability. I recommend getting a second opinion before approving repairs here. read more

Today I came by to the shop to see their progress on pressing in new bushings in my S2000 control arms. 1 of the employee show me the arms. I was astonished towards his workmanship, but what surprised me most is the controls was repainted out of their courtesy habit I did not catch on earlier. read more

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They fixed my window and got me new tires in less than 2 hours. Super fast and they remember my name

The worst mistake made this century, I trusted them, told them take your time, do quality work, they took their time (over 100 days) but did worse than amateur work but but pro level price. My son in law (also my lawyer) says pay to fix, send them the bill, they pay or we go to court. Vacuum lines connected wrong or no at all. I even loaned factory manuals. John p Retired engineer read more

This place is one of the mechanic shops that takes at advantage of you and charges you like $300 for oil they give you a good price before the job is done then after they put hundreds of dollars of fees for no reason read more

My mom's vehicle stalled a few weeks ago and we didn't know what caused the issue. We had her car towed to Meineke in Killeen on 1305 W Central Texas Expy. I'm a pretty fair guy; I work in a service industry where it pays to be a decent employee and level with my clients. I understand everyone has a few slip ups, but the service we received at Meineke was by far the worst experience we've ever had in dealing with an auto repair center. We shelled out around $700 for a part that didn't fix the issue, we dealt with the sour and unprofessional attitudes of their mechanics, and we had a poor experience working with Meineke's corporate office. Meineke had Mama's car for a week and a half and still couldn't get the job done. Instead, we took my mom's vehicle to Easter Auto Center. Eastern Auto is a smaller, family owned place right off S Fort Hood St. The family that operates this business is courteous, professional, and they listen to you. They know how to treat their customers with respect. The talented mechanics were able to diagnose my mom's vehicle overnight and had it running the very next day. We paid an extremely fair price for the parts and labor. They recognized we already had so many issues with our vehicle and the circus freaks over at Meineke that they were reasonable in their pricing. We should have come here first. I've never received this caliber of customer service from an auto repair center in my life. I'll be coming back here again and again. I'm grateful for the hard work they do. read more