New to the area and unsure of different companies, we searched for a company and decided to give Easterday a call based on a friend of the family saying that they had "heard of them". When they came to our home in November, we had air in the line. They immediately told us it was due to a broken well pump. However, when they pulled the pump, the pump was in fact working, but the check valve above the pump was broken. Not once did they say it could be due to a break/hole in a pipe. They replaced the pump and were on their way ($2700). We had them replace the treatment tanks (softener and treatment) about 2 weeks ago. One week after that work, we have a dramatic drop in pressure. We called them to assess the issue. They came out and said that a pipe was in fact leaking (my husband had indicated to them that he was concerned that was the case). They dug for 2 hours, using copper "rods" to "identify" the location of the leak. We have now come to understand that copper rods is a "voodoo" technique and is not used by reputable water companies as a means for determining leak location. After 2 hours of digging and rod "manipulation", they said that they could not find the leak and would need to bring in a backhoe. They had no problem charging $405 for this complete waste of time. I should add that water was bubbling up from cracks in the driveway, however they were digging 20 feet away on the opposite side of the lawn because their rods were "telling them this is it". They left us without water for days (four kids and dogs) and lied telling us that they placed an emergency order with Ms. Utility. I'm guessing they didn't think that an educated consumer would be able to call Ms. Utility to determine our approximate place in the "queue of orders". Imagine my surprise when Ms. Utility informed me that an emergency call requires a 90 minute response time and that there was no ticket for an emergency order for our home. If they had placed an emergency call upon arrival and after discovering that it was a broken pipe, Ms. Utility would have had the lines marked before they had even finished their pointless dig. There was no reason for them to violate our trust by telling us that they had done something that they had never actually done. Additionally, the estimate for the work they were to perform was for "pulling a new line". After doing our own research and contacting three additional companies, we were made aware that pipe pulling does have inherent risks associated and once initiated, it is an all or nothing situation. If it goes well, it goes well. If it doesn't, you will then be forced to dig an entirely new line all of these at our cost of course. The final straw was that we had asked for an explanation as to what work was to be performed to provide to our insurance adjuster and were promised it ASAP. The info was still not provided 3 days later. After receiving 3 additional quotes from highly positive reviewed companies which were ALL less than Easterday, we promptly ended our agreement for the work. I would be remiss if I didn't share that all of the additional companies we contacted confirmed that using copper rods is just not something that is commonplace of reputable companies. Additionally, our pump that was replaced in November was replaced with a 1Hp pump instead of the .5Hp pump we had and we have been informed that it likely caused a small leak to dramatically and exponentially grow. Of course, the 1 Hp pump is more expensive than the .5Hp. It is really a travesty that Easterday has used the longevity of their company as something to rest their laurels on. They are not concerned with doing the right thing, nor are they interested in caring for the customer. Not once did they recommend a bypass for temporary water (hooking up directly at the well head). Instead of being primarily focused on lining your pockets, it would serve the company well to remember that you reap what you sow. The company will not prosper if business practices are not changed. read more