Rating is specific to service department. Car needed repairs post accident, our service agent was…read morenon-responsive, absent and had no initiative. Only time I got any action was when i walked in and confronted them. Wasted 2 weeks dealing with them before I had car moved to another shop. Head of department was responsive once engaged but the desk worker was a waste of space and tine.

Ridiculously terrible experience. Booked a service appointment using their online system. Made a…read morenote that I needed a loaner vehicle when I created the service ticket. I show up was told that there was no loaner. The guy behind the desk says oh you booked this online, those only show up the day of service. I said that is a horrible system. He said, I can't argue with you. Asks me if I can wait an hour while they look at check engine light. No, that is why I said I needed a loaner. He then says OK well you'll have to book again, we are three weeks out. Absolutely unnacceptable.

brought my car in for estimate and to schedule a collision repair on Friday 3/22…read more... I was told i would receive an email quote via email by Monday Today is Tuesday 3/26, no estimate not professional, nor customer oriented

I've been going to this shop for over a decade. Excellent! Excellent!!! Workmanship!!!…read moreAmazing work!!!!! I'm very critical. 100% 5 stars all day.

The guys at Quality are the best!!! My boat trailer got at…read morethe Westport boat ramp and the came quickly and got it out with no damage at all. Thanks guys!!!!

dont use this place they killed us non the price for a tow…read more we needed a tow for our medium duty truck we were broke down on the off ramp at exit 21 so it wasnt super far and we needed it towed back to norwalk and they charged us 650.00 HIGHWAY ROBBERY we are a tractor dealer in norwalk and need alot of units towed all the time and we use a couple different companies so we know what the pricing should be but both of our other guys were busy so i gave these guys a shot and it was a mistake we have 15000 lbs machines delivered for around 450.00 to 550.00 and that is to greenwich or trumbull again beware there are much more affordable companies tom deal with than these guys

Went in fully expecting to having to get a four-wheel brake job because my brakes were making noise…read moreand the pedal was vibrating. Made the appointment online really easily. + As it turns out, all the brakes needed was cleaning. No charge and I had already applied for financing thinking that I was going to have to pay out near $1,000. As it turns out they clean the brakes after inspecting them and it was no charge.

This place over-torqued the lug nuts on my tires and did not put one lug nut back on. I brought my…read morecar to another shop for a tire rotation and balance. They had to replace 6 lug nuts and rethread several others. This cost me over $200.00 to fix. It was very dangerous to be driving around like that. Brake centers of America is horrible with inexperienced workers putting people's lives in danger!

Newtown Car Care Center has a nice and courteous staff with a comfortable customer waiting…read moreenvironment.

Friendly, helpful staff from the girls that answer the phones to the service techs and even the…read moreservice manager whom I've all spoken with at some point along the way in bringing my entire family's fleet of Swedish, German, and Japanese vehicles here over the past few years. From a simple emissions test to basic oil changes to more involved accident repairs involving insurance they have done a good job.

I cannot recommend this business more! I got a flat passing through town & was so worried. They…read morewere responsive- from their road side assistance to putting on my spare to replacement my tire the next day!! They were kind enough to call around for my tire & even recommend a great place to go grab coffee during the service. I 100% recommend!!!

Lone Star representing AAA emergency road service provided a replacement battery for my vehicle…read more The battery was cracked. The battery charging fluid has caused considerable damage. The car is at the dealer and I need to purchase a new battery and pay for the cleanup of the damage. I would not use Lone Star and I plan on contacting AAA and my attorney.

They had my Subaru car for over a month and a half, stringing me along, telling parts were coming…read moretomorrow. After all that time, they finally took it for a test run and said it needed a wheel hub ...they said it would be another 1K on top of already 3.3k that was already a few hundred over the estimate. In the meantime was using my backup old Ford that had gotten a flat tire...they charged me another 1.9k, $500 over what I expected to pay. To make things worse they damaged something on the truck, as when I would go backward to the right, I would feel a rubbing or grinding. Also, the steering wheel became loose and really shaky. The next day, it began to sound like the brakes were going as they began to grind, when they were hardly used and newish brakes. Going down a small incline, the breakline popped. They took no responsibility for it. I had another shop tow me and repair the damage they did. Finally, I picked up the Subaru, I drove two doors down, and the battery light went on. Now, the battery and brake lights go on as the headlights dim, and the security alarm is set off uncontrollably, not being able to turn it off or turn my car on, leaving me stranded in the Shop Right parking lot. I had to use a hack that another garage told me to do, because Classic Coach doesn't return a call an hour after I picked the car up, nor ever, not the next day. As classic ...the wheel hub still isn't fixed, but I don't want them near my car, and I'm taking it to a different garage that fixed the truck that Classic Coach broke and charged me for. On top of all this, I had to rent a car for one week. Classic coach replaced the radiator but did not put any antifreeze or coolant in the reservoir, foutunately I discovered it because I popped the hood as the car drove terribly. The male mechanics in the shop are very honest, as I had money and valuable things there that were not touched. I especially would not recommend them if you are paying out of pocket and you do not have deep, deep pockets. I dreaded dealing with a woman by the name of Lauren, who is in the office, who I found to be pushy, insensitive, and controlling ( would not let me talk to the mechanics who worked on my car, insisted that I buy road-only tires for my truck that goes off-road at times, and she exhibited other strange behavior).

I brought my van to be repaired after an accident. After they completed the work, I went to pick it…read moreup. The front end parts were not aligned properly hood corner panel and wheel, trim. They kept it another day made the corrections. The next day I went to pick it up. The engine was making noise. The mechanic came out and said it was air in the transmission lines it will work it's way out. Well it didn't. I took it to my mechanic, and they found that they did not replenish the transmission fluid and it was down 2 1/2 quarts of fluid. Then I took the van on vacation while on the road the check, engine light came on. Brought it to the neared dealership to check the code and found there was a cooling fan for the transmission not working and it's wire harness not connected. Also wires going to a computer were loose. I cannot recommend them.

Great group of guys and their service is phenomenal! Great pricing, courteous, polite and pleasant…read moreto talk with. You feel comfortable, I've been bringing my vehicles there since day one and always recommend them. Thanks guys!

Every time I go in there they treat me like I am family. There's no better feeling than that…read more Always pleasant, very knowledgeable and their troubleshooting skills are amazing.