This is more of a follow up to the statement I left at the end of March…read more Someone who is allegedly upper management at Earthlink replies to most reviews and sometimes tell the writer to call a specific phone number and provides a pin number. Well, not everyone monitors Yelp daily so that by the time you see the phone number and pin, it has already expired so you can't actually talk to anyone in 'upper management.'. This is a good example of Earthlink 'customer service ' and as a long time customer for more than 20 years, they can take their 'customer service ' and $15/mo price increase with no advance notice and stick 'em. I'll be dumping Earthlink as soon as possible.

Service is horrific. Had it for 1 month never had service . Cancelled it February 10 and returned…read moreequipment February 11 at 9:31 am ups was received February 16 2025 9:13 am by Joyce . Confirmed it with EarthLink every weekend get email they charged 400 for unreturned equipment called three times they confirmed it but still charged my account . Can't get them to fix the issue . All you get is I'm sorry I confirmed it we will clear it up they are hitting my credit . DONOT get EarthLink . Horrible service . As of now the equipment is sitting in their warehouse and as soon as they get to it they will clear it up . DO NOT DO NOT get EarthLink for INTERNET!!!!!!!

Went in there with a problem and came out satisfied with the problem fixed, Corbin Daniels was…read moreprofessional and made sure my experience was smooth and efficient.

Super nice crew! No waiting time. Larry was awesome and took care of our problem quickly and…read moreefficiently!

Very nice every bady ok and pauliana very good the servicio estupendo the precis is magnificread more

Manager there by the name of Kelly is the worst. I was in a serious situation needing help with my…read morephone and rather than helping me out as soon as it came to closing time she proceeded to kick me out of the store and I asked her to please help when she said no the reasoning was "because I dont want to" is what she stated. when i asked for her name she refused to give it to me but luckily I was able to see the first name on her name tag before she turned it over.

Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

Anthony was a huge help! Due to a weird combination of events, my wife and I were unable to…read moreactivate our new phones. After contacting AT&T's corporate help team and visiting another store, we still didn't have connectivity. Anthony immediately identified the issue and fixed our phones. We were expecting to spend an hour or two at the store, but we were in and out in less than 15 minutes! So glad to have our phones back in working order!

When you are in a rush to do business, like upgrade your phone, its frustrating when you have…read moreagents BSing with customers about personal stuff. I'm sure you are a real person but I'm here to get the phone exchanged not looking to overhear your stories. Let's get going. BTW, they use 2 agents per transaction so they both can tell bs stories. Almost makes you want to change carriers

People are nice They didn't have the phone I needed but to…read morelearn about the phone was a plus

I came in on 10/17 to trade in my phone for the new iPhone. The employee who (barely) helped me was…read morevery rude and did not provide me with the help or information I needed. Essentially, he just handed me the phone and said call customer service because he wasn't taking my phone. I eventually did end up calling customer service and they were more than helpful with getting my trade in completed. So if you ever end going here, the employee that has dreads with gold tips may not be the best option for assistance.

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

Excellent service, explanation and results. Showed clear knowledge of my internet and WiFi system…read moreand was able to quickly assess it and make the necessary changes to improve my network. I plan to use them again for other similar projects.

Chris was incredible! We had terrible WiFi throughout the entire house and Chris was able to fix…read moreour network issues and extended WiFi to other area of our house! He continued to give us support whenever we had issues with other WiFi related items! Definitely will be our go to specialist from now on.