Great service on sizing my new watch band while I waited. Experienced and friendly shop owner.read more

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

I stopped by the fantastic one-day sale to get a jump on my Christmas shopping and had my eye on a…read morebeautiful bracelet. I'm now the proud owner of that piece, and once again, the staff and owners proved why they're such a trusted business in our community. Whether you're making a purchase or redesigning a cherished piece -- one of my favourite things to do -- they consistently offer exceptional service. They take the time to walk you through every detail, combining expertise with genuine care to ensure complete satisfaction. Running a business isn't easy, and while no one can please everyone, they come remarkably close. Every visit feels like spending time with family, and their commitment to their customers truly sets them apart. Patricia Planck

Not so good experience went in there for a quote to make a ring said couldn't get use my scrap…read moremetal for a ring and ask for $2800 quote when i ask somewhere else only ask me for $1800 people here don't really like there job. Go somewhere else just not here they only care about your money.

Scott does amazing work and is very honest. His wife also made a lovely pearl bracelet from some of…read moremy random pearls.

Great work and couldn't be more honest. You won't be disappointed. Scott can design anything, bring…read moreyour ideas.

A week ago I accidentally dropped my wedding ring on the hard wood floor and it made such a loud…read morenoise that my heart nearly stopped! I received my repaired ring today! It was repaired beautifully! I can sleep good tonight! lol Pat and Terry are very friendly and trustworthy jewelers. Thank you so much! Before and after pictures

Pat is a true artist.. his attention to detail is beyond words ...I went into the store with a…read morevision and two pieces ... told him what I wanted and how I wanted to use all the gold from one ring to combine the two pieces I brought . He delivered my vision and so much more! The whole process was so easy the commutation on point! I will forever say Shultz's Creation is my go to Jeweler!!

4/12/26- Popped in…read moreas we were in the area. DH needed to get his ring resized... ( he's been using medical tape to keep in place).. lol.. We were greeted by GM Shawn.. Customer service is alway five stars! I decided to have my ring cleaned and thank goodness Shawn inspected my ring.. Having it cleaned also ensures the inspection of the prongs and diamonds.. Twenty one years later my prongs need to be replaced- luckily I have all the diamonds .. Can't wait to pick up the cleaned and repaired rings! I

Came here to get my ring re-sized. Shawn greeted and helped us. When my wife inquired about…read morecleaning her ring. When he checked it, he saw that the prongs holding a side diamond was just about to break. Thank goodness he discovered it. We have not done much maintenance on our rings since we got them 21 years ago. Shawn was very professional and friendly. Check it out.

We came here to browse and possibly buy. It was a Sunday and there were three associates in the…read morestore and no other customers. I thought it was odd and a poor business practice to ignore a potential customer. Usually, when I bring my 6'3" walking wallet, aka my husband, we are at least greeted. When we left I said, " have a nice day" to one of the associates by the door and he seemed startled. If you want to be completely ignored by the staff, this is your place.

Crystal was super helpful with some very preliminary engagement ring try-ons and was accommodating…read moreto us even though she knew we weren't making a purchase today. We did not feel pressured into making a purchases and our browsing experience was very enjoyable. I can't speak to the quality of the jewelry over time as we didn't make a purchase, but overall the customer service at this particular shop was great. We will definitely be back !

I didn't know much about the difference between jewelers until I stopped into this Kay Jewelers. My…read moregirlfriend and I moved into town about six months ago and needed to get a ring fixed. The ring was purchased in a different city but from a Kays. That first day set the tone for our continued business at this Kays location. About a month ago we were in looking at watches and my girlfriend picked one out that she liked. The young lady that works there asked us if we would like to put it on our wish list in our account. We said yes not thinking much of it. I decided to purchase the watch for my girlfriend for Valentines Day but couldn't remember which model it was that she liked. I walked in the store today (2/4) to purchase the watch. The wish list on our account was so helpful to me, I was able to get exactly what she wanted. The customer service in this store is exceptional and I really appreciate their help. I would recommend this Kay Jewelers location to anyone!

I needed a spring bar replaced on my watch band....I have had this done dozens of times all over…read morethe country....and jewelers usually do it for free because it takes two minutes and costs them penny's, so as a courtesy I asked them to replace the battery while you are at it....wanted them to make a little money....anyway....I waited a few minutes and got a new battery but no spring bar....so I paid them $15 for a battery I did not need and still have my watch in my pocket and not on my wrist....seems a bit crooked to me....should have said We don't have the spring bar and asked if I still wanted the battery replaced. Never buy anything from them if they basically scammed me for $15 bucks

The Reno Gold Exchange was an amazing place. Jacob and his family walked us through the entire…read moreprocess and we felt like he was extremely transparent, kind and professional. Would definitely recommend this store!!

Good business and I believe they are honest and fair in their prices. They bought 2 platinum…read morerings from me today and I believe they were honest and gave me a very good price (compared to other places). It was a hard decision for me to sell them but they made the transaction smooth. I will definitely recommend to anyone.

Efficient. Friendly. Honest. What else could a person ask for! Promises made. Promises kept.read more

I went to the preview of the current auction as I was seeking information about the online auction…read morewas run with the potential of using this auction house. I was interested to see how the current items were displayed and was very impressed with the cleanliness of the display. I met with the owner, Kyle , who took the time to explain the process for getting items accepted, the costs associated with listing as well as other important information. He was very knowledgeable and very professional. A friend went with me and we both were very impressed. I will definitely be sending Kyle pictures of item I am interested in auctioning and hopefully he will want the items I am interested in placing in an auction.