My wedding ring was loose and I needed a jeweler to tighten up my diamond. The original place I got…read moremy ring was on a cruise ship jewelry store that is located in New York so it wasn't ideal to send it to them. I didn't realize there was this store here that is fairly close to my house which is nice. I stopped in and they only charged me $40 I think or $45 to tighten the ring. They were very nice. Unfortunately the ring got loose again, but they tightened it again without any charge which was very nice of them. When they were tightening my ring I was walking around and looking at the other items they had and they looked very nice. A variety of different jewels and stones available. I noticed some black onyx and Tahitian pearls which are my other two favorite stones other than diamonds. I should've asked if they have lab grown diamonds, but I didn't think to ask. The gentlemen was asking what kind of stone my ring was in the center because he's never seen such a color for a diamond and I told him it was a fancy blue diamond. He said that he's never seen that color before. Definitely recommend them for jewelry and other services they provide.

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

I came here just to have the prongs tightened on my diamond because it was loose. Even though I…read moredidn't purchase my ring from this business, they were incredibly accommodating and helpful. They tightened the prongs at no charge and even cleaned and polished my ring for me--it looks brand new! Everyone was very nice, professional, and helpful. I really appreciated the great customer service and would definitely recommend them!

Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

Scott does amazing work and is very honest. His wife also made a lovely pearl bracelet from some of…read moremy random pearls.

Great work and couldn't be more honest. You won't be disappointed. Scott can design anything, bring…read moreyour ideas.

Got back from having the wedding ring (with diamonds) repaired since the band got so thin and the…read moreprongs weak after 40 years of wear that the band actually broke in the center. The result of their repair and the really friendly service is fabulous. Unlike I've seen anywhere. The price of the repair was very reasonable. Under my 10X loupe, I could not even determine where they made the repair and the addition of the gold. Of course I am not a diamond expert, but very educated in this area from having bought and sold investment grade diamonds in the past. We mainly chose this company due to the good reviews and service along with the fact we don't want our jewelry sent out to be repaired. Too many hands involved which can run into problems or worse. They fix everything in house. Also, they have some nice pieces of jewelry for sale. This is going to always be the place for us to do business.

Came in for potentially a ring re sizing and bracelet modification, expecting to drop them off for…read morea couple days only to have, the super helpful and friendly, Jillian solve my problems in 5 minutes! Excellent and professional customer service, clean and well kept store, will be back for any jewelry needs. 5 out of 5 stars would recommend!

We came back to Kenny G & Company for our wedding bands, and once again, Shawn and the team took…read moresuch great care of us. We unexpectedly planned our Catholic wedding in just 45 days, so we were working with a pretty tight timeline. My husband was able to pick out his ring, and they also helped me find a wedding band that fit perfectly with my engagement ring. They knew how important it was for us to have our rings in time for the blessing during our ceremony and were incredibly accommodating with our timeline. Everything came together just in time, and seeing our rings blessed that day made it even more meaningful. It's been really special having Kenny G be part of our story from my engagement ring to our wedding bands. So grateful to Shawn and the team for taking care of us through both milestones. I can't thank the generosity of this store making sure our special day was perfect.

4/12/26- Popped in…read moreas we were in the area. DH needed to get his ring resized... ( he's been using medical tape to keep in place).. lol.. We were greeted by GM Shawn.. Customer service is alway five stars! I decided to have my ring cleaned and thank goodness Shawn inspected my ring.. Having it cleaned also ensures the inspection of the prongs and diamonds.. Twenty one years later my prongs need to be replaced- luckily I have all the diamonds .. Can't wait to pick up the cleaned and repaired rings! I

Carly were extremely professional and very personable. Lots of beautiful items for sale and very…read morefriendly and helpful Carly We found a beautiful diamond necklace and multi gemstone earrings Wonderful....hopefully when we return, I can purchase diamond earrings and bracelets ! Can't wait! Thanks you very much again Carly ....your knowledge, kindness and expertise made the experience amazing! We appreciate your time and patience. The experience couldn't have been better. We've shared our experience with so many people and told them to visit Zales Diamonds outlet the diamond stores when they visit. Carly's fabulous

Sadly, I don't recommend this location. I've been here multiple times, given employees and managers…read moreample opportunities to provide customer service and have been let down each time. All for various reasons, including browsing, purchasing a ring (which we did), resizing a ring (they forgot about it at the jewelers), losing a diamond two weeks later, to getting my items cleaned. It's just been a mess. We were also ignored each time we've walked in. If you've had a great experience here then that's wonderful but we just haven't.

I didn't know much about the difference between jewelers until I stopped into this Kay Jewelers. My…read moregirlfriend and I moved into town about six months ago and needed to get a ring fixed. The ring was purchased in a different city but from a Kays. That first day set the tone for our continued business at this Kays location. About a month ago we were in looking at watches and my girlfriend picked one out that she liked. The young lady that works there asked us if we would like to put it on our wish list in our account. We said yes not thinking much of it. I decided to purchase the watch for my girlfriend for Valentines Day but couldn't remember which model it was that she liked. I walked in the store today (2/4) to purchase the watch. The wish list on our account was so helpful to me, I was able to get exactly what she wanted. The customer service in this store is exceptional and I really appreciate their help. I would recommend this Kay Jewelers location to anyone!

I needed a spring bar replaced on my watch band....I have had this done dozens of times all over…read morethe country....and jewelers usually do it for free because it takes two minutes and costs them penny's, so as a courtesy I asked them to replace the battery while you are at it....wanted them to make a little money....anyway....I waited a few minutes and got a new battery but no spring bar....so I paid them $15 for a battery I did not need and still have my watch in my pocket and not on my wrist....seems a bit crooked to me....should have said We don't have the spring bar and asked if I still wanted the battery replaced. Never buy anything from them if they basically scammed me for $15 bucks

Needed a little extra cash for some closing costs on new condo I'm purchasing and had some old…read more jewelry and coins i no longer needed so went to see what they'd be worth. I had mostly gold jewelry and was pleased with the quote. They didn't want the stones, amethyst, jade and diamonds so took them out and gave back to me! I also had some silver coins and got a very fair price on those also. I had googled ahead to have an idea of value and they were spot on. I was helped mainly by Kyler who has a great personality and very customer service oriented. Jacob also came out and priced my silver coins explaining the value and how they determined the worth. I was happy with what I got and how I was treated and would definitely go back there!

No hassle! Cash on the spot for 14K scrap gold! Honest…read moreowner run business. Would highly recommend!!!

Service was good, efficient and helpful. Value of the item I bought was in line with comparable…read moreitems elsewhere. The location is convenient for me. The merchandise reflects the demographics and tastes of this area. The only real negative was the parking lot, and this business can't control bad drivers.

Congratulations on the BBB acceptance. The standards for a BBB accreditation is high!…read more I have worked the other 2 auction houses in Reno since 2001,and know Kyle (owner) and his employees from those years of working as well as consigning and buying elsewhere. Kyle and his staff bring much experience and know how to run the Premier enterprise and it shows. The fact that they are just plain ol ' nice decent people is a bonus. Premier Auction business is well managed, consignors treated well & with respect, staff is accommodating and pleasant.