1. Earl's Place

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    Felton, DE

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    Earl's Place

    1.0 (1 review)
    Open • 7:00 am - 4:00 pm

    Services - Earl's Place

    Farm equipment repair

    Routine automotive maintenance

    Earl's Place Photos

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    5 months ago

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    Felton Holly Kia

    Felton Holly Kia

    (43 reviews)

    What I like about the current Service Manager is that he is fair and works with me the best he can…read more He allows me to break-up large and EXPENSIVE service requirements into multiple visits. I ask for any specials when it comes to oil changes and tire rotations and thus far I have been happy. I will not tolerate rude customer service and have never had that while working with this current Service Manager. I hope they keep him and treat him good. I believe he takes care of both dealerships and that is a bit much. The only improvement right now is I wish they would at least vacuum your vehicle after servicing. When I had a Ford the dealership offered free carwash and vacuuming upon service and if they had to keep my car they gave me a loaner car. That really impressed me!! Overall I am impressed with my service at Holly Kia in Felton.

    **Extremely disappointed with Holly Kia in Felton, DE\.**…read more I brought my 2016 Kia Cadenza to Holly Kia with a **flashing check\-engine light and a serious engine misfire**\. I was told they were **98% certain** the problem was the spark plugs and coils\. I paid approximately **$1,800** for the recommended repairs\. **Two days later, the exact same problem returned\.** I brought it back\. They replaced a fuel injector at no charge, which I appreciated\. **One day later, the check\-engine light came back on again\.** I returned for a third time\. They cleared the codes and kept the car for several days but made no repairs\. I then spoke with the service manager, who told me they would resolve the check\-engine\-light problem **without charging me anything additional**\. The check\-engine light came back on **on my drive home from the dealership\.** I brought it back for a **fourth time**, and I was then told I needed a catalytic converter and O2 sensor costing approximately **$3,700**\. When I spoke with the general manager about the service manager's promise, I was told that **the service manager never made that promise**\. So after spending approximately **$1,800 based on Holly Kia's 98%\-certain diagnosis**, making **four trips to the dealership**, and still having the same problem, I'm now being asked to spend another **$3,700**\. This experience has completely destroyed my confidence in Holly Kia's service department\. The diagnosis, communication, and follow\-through have been extremely disappointing\. **Four visits\. $1,800 spent\. Problem still unresolved\. Now another $3,700 estimate\.** I would strongly recommend getting **everything in writing** before authorizing expensive repairs at Holly Kia\. Based on my experience, **I would not recommend their service department\.**

    Earls Place - We service and repair zero turn mowers

    Earls Place

    (4 reviews)

    Jim (Earl's Place) got my JD lawn tractor running again after it blew 3 out of 4 push rods and…read morevalves. He showed up at my house, diagnosed the problem, and returned later to fix it. The fee was acceptable and paying was easy with Venmo, Cash App and PayPal. We talked liked neighbors for about 30 minutes when he was done fixing it, as he regaled me with colorful mower stories which convinced me he knows his business. Mower runs great so far. So I was happy with the end result. Jim has a unique business edge. He makes house calls. This is a big deal when your mower won't run and you have no way to get your rig to his shop. If I was running his business, I would push this advantage. At first, I had called a backyard mechanic but had to find a way to get my tractor to his house. That was a deal breaker. Then I called Earl's Place and put that worry to rest. The key, however, is patience and acceptance of some odd business practices (in my opinion). I called his number and got his voice mail which said to call the office number. I called and the woman at the other end said to text him as that's how he prefers to communicate. I texted and he texted back quick enough. But business by text?! Next, he showed up when he said he would to diagnose, then said he had to order parts and said he will see me the following week. Three weeks went by and I finally called him. He said I was on the schedule for that day or next. He showed up ahead of schedule and fixed the problem with a quickness. But I would have been more at ease if he had called or texted with an update in those 3 weeks I waited to hear from him. I would def recommend Jim and will call him again if I have a problem. Have faith in your fellow man, have some patience, and see what Jim can do for you. I trust him.

    On 5/12/24 I paid Earl's Place $523 for the purchase of a…read morebagger attachment for our Troybilt riding lawn mower. I have not received the bagger or any contact from this business since about the status of this order. I wrote letters on 6/3 and 7/3 requesting a refund - no responses. On 8/3 I filed a complaint with the Better Business Bureau. Please beware of doing business with this company (dba Weeks Services, Jim & Son Corp, Jim Knox owner).

    Earl's Place - farmequipmentrepair - Updated October 2026

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