After failing to get anything to grow in our front yard, we decided to consult some experts.
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We went to the store and ask if they provide this service, and for 25 bucks, they let you fill out a form, with a promise of being 'called' in a few days.
After a week without hearing anything, I called. No one could help me at the time, but they promised a call back in a little bit....no one called.
I called again the next day and was told that someone left a message for me that they'd be out there on the following Tuesday for our consultation. I said that we had received no such message and asked where the message was left. They I got put on hold for 15 minutes. I was busy with other stuff that day, so just decided to wait until Tuesday.
Tuesday came and went with no visit, no call, no communication. I called the next day, and after explaining my problem, was promptly hung up on. When I tried to call back, no one would answer. I used a different number to call back and got a response. I was then told that manager 'Bobbi' would have to help with this. I asked to wait, and after 10 minutes the poor gal came back and said Bobbi would call me back.
Of course she did not. I then got on the Internet and sent an E-mail to the corporate headquarters. The next morning, I received a prompt call from a District Manager, who apologized repeatedly and told me he'd have Bobbi call me immediately. After an hour, she did call, but refused to take any sort of responsibility in the poor service. When I finally asked for a refund, she told me she could issue me a gift certificate. When I said no to that, she promised to send me a check through the 'main office'.
Still no refund, after 1 week. I'll wait a bit more, but needless to say I strongly suggest you shop elsewhere for any Nursery or garden needs. read more