It pains me to give nice people bad reviews, but when the service isn't there, it just isn't.
We have two male black lab pups. We originally went away from Cedar Falls clinics to here based on price. We did save a lot in the early months of our pups. However, here is the sequence of events in the last 24 hours:
Monday night
Entire side of pups face is tennis ball size swollen, we know that the pups are teething so it's most likely a tooth. There have been many documented cases of infected teeth causing serious complications, including death, especially in children and puppies. So we took it seriously.
Tuesday 0730
Call Jesup Vet, get the emergency line. Are told we need to make an appointment, because an infection and intense facial swelling are not emergencies apparently? Call Cedar Falls vet, who the pup is not a patient of, and get in in a reasonable time.
Tuesday 0800
Call Jesup in the deemed 'acceptable time frame' and cannot get an appointment until very late.
Tuesday 1530
CF Vet determines tooth is in bad shape and infected, must be removed. Call Jesup for a chance to redeem themselves, but they will not make an office visit until Wednesday and refuse to do a surgery until Thursday, even though we know what the issue is. They also refuse to give estimates.
Even though the pup was acting very morose throughout his injury, he has a higher pain tolerance than you and I, of this I'm sure. It's not the pain that concerns me, it's the infection spreading throughout his bloodstream, dangerous for a full grown animal, let alone a young.
Again, nice people, affordable price. But the service wasn't there when I needed. Won't risk a situation with a broken bone, will have to take our business to someone more responsive.
(I apologize for the long review, I figured people would want details as to not assume that I'm indignant over a small issue and blowing smoke.) read more