After over an hour in the store, I was charged and they refused to give me my merchandise. Had to…read morespend another hour calling "corporate" to have them "promise" to give me my money back. Went across the street to O'Reily's where the products were cheaper. AVOID LIKE THE PLAGUE. Horrible customer service and your time is worth something, as well. Now I'll have to spend days going to my computer to check and see if they REALLY re-credited my credit card.

I continue to shop at Norby's. Since moving to a new…read morebuilding a few years ago, they have continued to expand inventory. Norby's is my go to store for a number of items. Now that winter is setting in I always get bird seed and suet there. Have a small or large hardware need? Check out Norby's. And in the summer, I like to check out the garden center for flowers or garden plants. I recommend checking out Norby's.

I thought the pet store was great. The pet store had many exotic reptiles,snakes turtles,fish,ect…read more The pet store always has many pet accessories and food. The people were helpful and friendly. I enjoyed looking at all the animals. It's a cool pet store!

A wonderful pet store with people who truly care for the animals they work with. Staff has a vast…read moreknowledge of animals and very accommodating to customers and always willing to give quality advice whether you bought your pet or pet related items from them or not. Wide variety of freshwater and saltwater fish as well as reptiles and amphibians. Ricky the tortoise is the store "mascot" and can be seen stretching his legs on his rounds meeting and greeting customers. He has an attitude and loves people and attention. The store also provides outcall tank cleaning services that have kept my fish happy!!

Was very disappointed in the response given by the employees when we came in concerned with some…read morechew bones purchased at Pet Supply Plus. We have show dogs and sometimes treat the dogs with a hard bone to chew on. There are a number of places that sell the whit bones sometimes slathered with gravy and the dogs love them. They are very hard and safe for dogs. But PSP has a similar bone that seems to disintegrate and splinter. These bone shards could become lodged in a dogs throat or puncture the stomach or intestines causing bleeding or worse. The pieces end up looking something like splintered chicken bones although these are beef. Seems to me they coul be very dangerous to dogs. I am sure no one wants anything bad to happen to their dog so I would highly recommend not buying this type of bone. The employees didn't seem to care and just stood and stared when we tried to persuade them to pull the bones from the shelves. They seemed rather disinterested in fact and offered no apology for the product. So this is a bad experience from a store I used to like. I hope no one loses a dog because of a splintered bone in the throat.

Great and friendly staff! Very knowledgeable and helpful! They always ask if I'm finding everything…read moreokay and if I need help with anything. Also gush over my pup who LOVES the attention.

THE largest assortment of Tuffy's doggo toys I've ever seen on display. Many hard to find and…read moreunusually well- thought out dog (and a smaller cat selection) toys and pet coats, as well other pet-parent must haves (peiple t's and s"weatshiits). Love this store!

This was a cute little store for animal lovers. They had cute clothes to show love for your furry…read morefriend and well made food that seemed to be good quality. They had good inventory and customer service was very friendly when we went to check out. It seemed to be a little pricey, but what isn't pricey anymore. Overall, if you like animals it would be a fun store to check out and you may find something you like.

Great local pet store. Friendly and helpful staff. They had everything I was looking for for my dog…read moreat prices similar to that of large, chain stores.

I love Leash on Life. My first visit ever happened today, as I was in the area and needed to refill…read moreour dog treats. As I walked up to the front door I noticed that weekly/monthly specials were posted. After walking in I was immediately greeted by a very friendly and knowledgeable employee who helped me find exactly what I was looking for -- I said rawhides when what I really meant was Bully Sticks. :) I spent around $45 on a nice assortment of dog treats (they have a very large variety including a multitude of small training type treats), a bully stick ring, and Tibetan dog chew. Who knew?! I believe the front half of the store is dedicated to dog items, middle of the store for cats, and then at the very back of the store in kind of a separate room is the food. Had I not just bought my dog's food, I would have looked to see if they carry his brand. I did notice they they carry a large selection of FROMM foods, which I've always been a fan of. They had a cute table of gourmet dog treats that you could use to create your own mixed assortment. Might try this next time. If you need a funny greeting card, look no further. They carry the Avanti brand, which is my all-time favorite. They offer some harder to find subject matters like pet-loss, pet-sitting, etc. Prices are more than fair. Everything I bought could be found online, but at more expensive prices. Excellent customer service. Conveniently located in a strip mall with UPS and my favorite Chinese restaurant in IC. Plenty of parking.

I highly recommend this place! The owner, Brent, puts so…read moremuch hard work into finding safe, affordable and environmentally friendly options for your fur babies. I really love their pet food rewards program which comes in handy with having three fur mouths to feed. I also refuse to get my treats from any where other than Lulu's. My pug has an allergy and if I have any questions or concerns Brent goes out of his way to resolve the issue. Their shop cats- Gigi & Cora are also the highlight of my visits. You seriously can't go wrong & your fur babies will love visiting!

Very nice little shop! The staff member was kind and helpful in giving advice for a picky eater…read more(with sensitive skin and stomach). We were just passing through, but it seemed like a great little shop!

Their new location is further away but still worth the trip in my opinion. The staff here are…read morefriendly and knowledgeable. I came in not too long ago for a feeder mouse and was telling the woman at the register how I had just bought a new heat lamp from Petco and had to unplug it because it smelled like it was going to start an electrical fire and how disappointed I was. She recommended I try out a Fluker's brand heat lamp and showed me what they had in stock. I'm glad she did, I love it! Another time I had driven to the old location out of habit before realizing my error and turning around. I had gotten to the new location just as they were closing up shop for the night. The man in the process of locking the door saw me, waved, and asked if I needed something. I said I was only there for a feeder mouse and he said no problem! He took the time out of his day to help me out even when he didn't have to and I really appreciated that. This is the place I trust to have quality reptile supplies and staff members that actually care.

Very friendly and helpful staff. They answered all of my questions and helped me find a product for…read moremy aging dog's tartar/plaque.

I signed up dog training for the 1year old dog we inherited from a late family member for Thursday…read moreat 7 PM. Was asked to move to 5 PM that day which was fine. One other couple was there also. I brought my dog the first 2 lessons but could not go the third week out of six. showed up the fourth week and was told the other people switched to a different day of training. Trainer did not offer to train my dog while I was there for class. I asked for a refund or gift card but manager said he was sure the trainer could help me find another class. None of them worked with my schedule. Did not receive half/3 of the six lessons after paying $149. trainer talked during most of first two lessons with little actual work with the dogs.

Every single time they have a deal going on like this last Black Friday by 50 or $60 with the stuff…read moreand get $10 in points. They've had something like that going on so many times in my account doesn't get it every single time. Every time they have a buy five or buy 10 get one free item or get two or whatever it is they never ring up.