* 3 stars for the store * 5 stars for the employee that…read morehelped us with glove steaming! I wish I got the young gentleman's name because it seemed like he was one of the only ones in the store who 1) knew where things were 2) could perform an assigned task 3) actually help us out. The reason I am saying this is because we went to the cash register upstairs and the cashier was uncertain that the service was downstairs. Not a big deal, she radioed them and confirmed where we could go. Easy. We go downstairs and show that cashier the glove (brand new, just bought for christmas) and that guy did not know how to do the steaming services, which was also fine because he asked another staff member who helped us, HOWEVER, the first guy told us the cost of it (which there is no cost because after a certain price glove it is a free service). The second guy (bless him) corrected him and stated the price of the glove and why it's free. As the worker was breaking in the glove the other guy cashier asked him multiple questions about where things were, if they did certain services, if he could help this other guest. Honestly that cashier guy was doing NOTHING. This is all in the midst of our guy fitting the glove which consists of steaming and banging it with a mallet which could be dangerous! Just seemed like an unprofessional thing to do. Now maybe this guy was new so I'll give him the benefit of the doubt but seriously it seemed like he didn't even bother trying to figure it out on his own before turning the the gentleman helping us. All in all the service was great, he was knowledgeable and answered the questions we had! It seemed like there was a large selection of inventory and some decent sales. I would go back if I needed something from dick's specifically

The golf service was EXCELLENT! Mark Kim was super informative and also gave some tips in putting…read more Having someone with 40 years of golf experience is priceless. He changed the grip on my son's putter and even gave recommendations if we decided to upgrade. Glad we chose Dick's for our golf needs.

My son it is 2 years old and we had to pay full price, and that was ok if the event was right for…read morehis age. But it wasn't!!! Older kids were taking over the place and my son had minimum time to play and he had almost 0 attention from the counselor ( because they are focused on the older kids) just the last 2 rooms he was able to play JUST A LITTLE before you guys told us that was time to leave!!!. The place it is amazing, but could be better, if you give each one a specific experience according the age. You should say the truth and inform parents that the place it is not right for 2 years old to Play ( even if you pay full price), because they are not even able to understand what's going on and you guys give attentionto the older kids most of the time. You should have times special for little ones, like DIG IT does.

What a pleasant experience. I went in just to browse, and stayed for nearly an hour. Not only do…read morethey have some great merch for hiking/ camping, but they also offer surfing mech. The gentleman running the store, Jonas, was very welcoming and knowledgeable. Learn a lot about many of the products and their uses. It's great entering a business and being treated like a friend. I purchased a few goodies, and will definitely be back for more. Very COVID compliant as well.

I feel like this place is a front, there's no way that they could be doing that much business when…read moretheir hours are super limited as well as there's never really anybody in there when you drive by. I've tried shopping here at least three times over the past few years and they're never open. Through the window it looks like a great selection, but you'd be hard-pressed to find a time of the day when you can actually get there and the doors are open.

Very prompt and friendly comfortable service. New and quality material that is very reliable…read more Great location as well thanks for the great experience and friendship is a wonderful thing

Amazing brand and amazing store! Very friendly and hospitable shop staff. Brand quality in apparel…read moreand accessories all top notch! Also cool courtyard where they serve coffee. USAL aesthetic is on point!

With Usal you can expect poor communication, poor planning, and poor customer service. Save your…read moremoney, hug a tree or something.

I came in looking for a wet suit off season and first a nice guy went asking around and came back…read moreto tell me it was low stock, then the shoe section guy for Saturday night was very helpful bubbly & friendly with me. Then there was Korbi! She went ABOVE AND BEYOND. She helped me try on a wet suit that was way too small & helped me get it off & then came to find me in the other section and found literally the only wet suit pants that would work. SHE WAS AMAZING and made me feel so comfortable amidst my poor timing of coming at closing therefore chaotic. She was even supportive when I lost my phone. Then Savannah was my cashier and she was so helpful with everything I was carrying, patient with me, let me run back & get my phone made sure I got the 20% off and so much more. GREAT HUMANS!!!

One of their larger locations giving that flagship vibe, REI Burbank is conveniently located with…read moreplenty of parking and shopping options in the Burbank Empire Center. Outdoor lovers rely on REI for the best gear selection available. With local competitors gone, REI is the only option now for good mountaineering, hiking, camping, cycling, running, rock climbing, and general use gear. Membership has it's benefits, and it is for life with an annual rebate to keep you coming back. The brand selection available here is absolutely all inclusive. From high end labels such as Patagonia to the house brand, availability for all price points is refreshing. Smart shoppers will look out for their sales and clearances. Often giving excellent opportunities to obtain the best for cheap. With a return policy that no others can beat, sometimes shopping elsewhere is ridiculous. A staff that is friendly, knowledgeable, and attentive shopping here is always a pleasure.

Breaks my heart they are permanently closed. I've shopped there since I was a teen. Sadly I was in…read morethe hospital on their final days or I would have been there with cash and a truck

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.

Johnny's is fantastic!…read more We're relative fishing novices. We went in on a Saturday morning to get our reels re-strung. They were super helpful in guiding us on the best choice, and strung them quickly. It was ridiculously cheap: less than $6 for three reels (two kids; one adult). They also gave our kids' free stickers. I then had a question about some nets, and the employee walked me through all of them and explained the differences of each. He was very helpful in guiding me to the best choice for me. I will never buy fishing gear or tackle online ever again. Will just go here, tell them where we're going, and they are experts and will set you right.

This place is the real deal. Family-owned since the 1950s, and you can feel that 70+ years of…read morepassion the moment you walk through the door. The staff genuinely knows their stuff and fishing isn't just a job here, it's in their blood. They took the time to help me out and made sure I left with exactly what I needed. In a world full of big-box stores, it's rare to find a shop like this where experience and love for the sport still run the show. I can't recommend them highly enough. I'll absolutely be back!

This place has excellent customer service! I called Friday morninf when they opened to see if they…read morehad an item in stock since I needed it asap and surely enough they did. I asked for shipping info and they told me if I place the order it would go out immediately that day and it did. The prices for the merchandise and shipping are great. Thank you guys so much!!! I will definitely shop with you guys again and highly recommend you guys to everyone. You guys are the best!!

So I've been looking for a particular hat I used to own and haven't been able to find in over 6…read moreyears. I saw their website and pictures of the hats and found it here. I drove an hour away to come to this hat shop and they were cool and helpful. I called to see if they had my size and they were helpful. I'm definitely going back. The hats they have fit better than the lids hats idk what it is but they're better fitting hats.

Today was a great day here. Friendly, helpful staff, and they were all available today. Great value…read moreas they're doing clearance sales with a pretty good selection today.

I find myself coming here at least 1-2 times per month. The staff are pretty miserable usually and…read morewill seldomly even say hello when you walk in. There's a huge lack of customer service, respect, and professionalism. The store itself normally has what I need, from bullets, to cleats, and fishing gear. A few of the female staff working here really hate their jobs and you can tell whenever you are forced to interact with them at the register. Deadpan facial expressions seem to be standard.

Beautiful store located in old town Pasadena…read more I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!!

With under an hour before close on a Sunday night, Heather came in absolutely clutch repairing the…read morezip on my Better Sweater. No questions asked, room packed full of shoppers, Heather assured me that it could be done and, by the time I had reparked my car, it was. My only complaint: how are we going to make employees like Heather pay for parking. Or any of the employees on Colorado for that matter.