We made the mistake of returning Eagle Ridge Kennels after our first Vizsla caught kennel cough, then pneumonia, to ICU. We should have known better. Anyway, we took our puppy to their doggie day care ther. Many things happened but to many things to list here. The most recent incident, I picked him up one day, they told me he was throwing up bile, I got him to my car, he threw up bile and passed out. I rushed to Orchard Park Vet Hospital, they sedated him to take X ray, they also checked him where they found he was very dehydrated. Nothing was found on x ray, a short later we were told he suffered a grand mal seizure. Two days later he was positive for giardia. He is now on Keppra and will be tested further for giardia. He obviously hasn't returned there. Eagle Ridge professionals never contacted us regarding his absence. Do yourself a favor and stay away. read more

My sons dog had a great experience at Eagle Ridge, would certainly recommend it to anyone looking to board their dog. This was her first time boarding and we were all concerned. read more

My fur baby has boarded here multiple times. The last time I boarded him here is was told he is a behavior level 2 so it will be $75 a day. The woman claimed he growled at a handler. I actually laughed at her. I said he may have "grumbled" as he has a distinct personality and he will make funny noises with things he likes and dislikes. He has never hurt anyone. She continued to tell me that it is the policy so they have 1 or 2 handlers that can take care of him. I again stated that I'm certain he did not growl at anyone unless the said individual did something to him to physically hurt him. read more

I have taken my Cane Corso, Capone, to Eagle Ridge several times and was satisfied with the service. The rate was $40/day which included interaction with other dogs, I called them on 2/2/2018 to bring Capone in and was informed with "new rates". Now its $45/day, also a new $10/day fee to interact with other dogs, and if I choose to have my dog interact they charge a mandatory fee to bathe my dog ($52). I have had them bathe Capone in the past ($47) but it was never mandatory. These "fees" have forced me to looks elsewhere to board Capone when needed. Capone liked the people and facility but I believe these extra mandatory fees will reduce their clientele. I will be researching different facilities in the area. Any recommendations would be greatly appreciated. Thank You! Tom read more

Their website lies. They do NOT offer daycare for boarders on weekends. They will just drug your dog up and stick him in a kennel without exercising him. Never taking my dog back here again and sad that I took him here to begin with! There may be SOME dogs that get daycare. But they seem to be afraid of big dogs (the ones who actually need the daycare the most), and won't even test them out with other dogs. I think the "regulars" who go here get daycare, but they have to be familiar with the dog already. read more

I have now boarded my cat here three times and had him groomed on two of those stays as well as one time separately and I am very pleased. I never have trouble making an appointment. They are flexible about pick-up and he comes home happy and clearly spoiled. On my cat's first stay, he wouldn't eat because he was nervous about being in a new place. They called me to ask for advice on settling him down. Since then he knows where he is and I can see that he is calm and happy when I come to pick him up. When I have taken my cat elsewhere for grooming it has not gone very well, but the groomer here has no problem grooming him. The grooming is expensive though. Overall I am quite pleased with Eagle Ridge. I will not take my cat anywhere else. I only wish the grooming were a little less expensive. read more

Smug young man answered phone and got militant offering daily rates. I've kenneled other dogs there for years, just not my current pooch, so I have no problem with the rates or care at ER. Did have a problem with this young man's snarky attitude. Don't assume everyone will give you a problem at drop off, "Just so YOU know" he began to say..... Change your tone please. Paying human customers deserve respect too! read more

Our puppy loves everyone at Eagle Ridge Kennels !! Thank you for taking great care of SeaBass!!

I bring my Newfie here for grooming and they're amazing! The staff is so friendly and accommodating, I always feel comfortable when my boy is there. His haircuts always look amazing also. read more

I have experienced a major improvement at another day care, from the care my dog received at Eagle Ridge. Clearly, when my dog comes home dog tired and well behaved from new kennel, it is a good choice to leave a prior kennel. I will not go back to eagle ridge. Eagle ridge Facility looks good from the outside, but care of the dog for active play and routine opportunity to go outside are questionable. Staff at the front desk and on phone are rude at times, rules are different for various dogs at front desk welcome area. Times for pick up and drop off are not clear on website as of August 2017, without further fees. Owner needs to take a look at what is going on in this kennel. read more

We've never boarded our dog here, but we take him here for grooming. We have a long haired shepherd mix and he always comes back looking great! The prices are also very reasonable. Tammy, the groomer, is fantastic. She always does an amazing job and it's clear that she is very knowledgable and passionate about what she does. By far the best place we've gone. read more

We took our 2 dogs to Eagle Ridge for a weekend and could not have been more disappointed. First of all, 2 dogs for 2 nights was $456.76! The kennel bill was more expensive than my husband and I paid to go away for the weekend with 2 nights for a hotel, meals, entertainment and gas. Eagle Ridge will only let your dog play with other dogs if you agree to have them bathed before they go home, at $45 per dog. My dogs have been to other kennels and they never had to get a bath, just another way to charge you more money. When we picked the girls up we were asked if anyone had told us they recently had a dog that was coughing a lot and they were sure the dog had kennel cough but the owner of the dog refused to take it to the vet. We should have been told about this other dog before we dropped them off, not when we picked them up! Now my younger dog has kennel cough and is suffering due to irresponsible staff at Eagle Ridge. Do not take your pets here, you will regret it read more