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    PetSmart

    2.6 (29 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    January 28 2021 photo of Petsmart in store shelf
    Mark T.

    Please check expiration dates when purchasing food at this Petsmart - store routinely has expired products on its shelves and sold at full price. https://www.facebook.com/Beware-of-pet-stores-selling-expired-pet-food-105042578044196/?notif_id=1641849744292851&notif_t=page_user_activity&ref=notif

    The day I'm leaving for vacation I bring my dog to the petsmart hotel and they now tell me that can't take my dog. Hours before I'm leaving for vacation. What am I supposed to do now? It would have been nice if someone said something when I made reservation or even a day before I was leaving, NOT at drop off. I asked to speak to the manager and he ignored me and continued to walk around not listening to my complaints. He then says he can't help me and pawns it off on the assistant manager. They are disorganized and have no idea what is going on. Attached is my formal complaint signed by the assistant manager. Whatever you do don't go to the Petsmart in Orchard Park, terrible service.

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    2 months ago

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    2 years ago

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    11 months ago

    The worst grooming experience ever...Please go elsewhere.... Chelsea was rude and inconsiderate!!!

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Helpful 3
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    4 years ago

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    5 years ago

    Helpful 2
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    6 years ago

    Helpful 2
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    9 years ago

    Helpful 1
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    4 years ago

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    13 years ago

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    4 years ago

    Beccka is a amazing person she did a great job on our little dog who happens to be a special needs dog.

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    10 years ago

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    12 years ago

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    5 years ago

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    13 years ago

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    4 years ago

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    8 years ago

    Friendly and knowledgeable staff! Store was very clean and neat, and cashier was very welcoming to my dogs and myself!!!

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    12 years ago

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    9 years ago

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    9 years ago

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    8 years ago

    Great location. Very clean, well kept, and friendly, helpful staff. Exactly what you're looking for in a pet store. Keep up the good work.

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    9 years ago

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    9 years ago

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    Ask the Community - PetSmart

    Resorts Boarding & Play - I am happy to be groomed bu Aunt Tammy

    Resorts Boarding & Play

    (15 reviews)

    I worked here for barely 2 weeks and had to leave immediately…read more.. They really try to care for the dogs here and are truly gentle. However, there's constant screaming at the dogs at the simplest bark or slightly rough play style. I had a dog literally pee all over herself because she was scarred to move from the corner (sweetest girl). I told my supervisor and the poor girl was just dragged out of the room, put into a kennel with her own urine still covering her legs and tail... Not even a wipe down- They clean the rooms with a hose yet none of the outlets are covered and the small dogs are exposed to peeling, wet, and splintering wood. We're told not to spray the outlets, which is a no brainer. They're organized and I can tell they try. However, I have seen several safety and hygiene concerns.. The outsides were covered in old poop stuck in the snow with dogs that eat and roll in poop.. Or happen to simply fall in it. I run my own pet-sitting and things about this place just really disturbed me.. Constant communication between staff is rare. They are good people but the place needs plenty more effort put in in regards to properly caring for these dogs....

    Our pup just got back from an 8 day stay at resorts. We booked him the king suite and it was so…read moreworth it! Our dog has seizures and is on medication daily. He's pretty high maintenance but staff was really receptive all the info we shared at drop off regarding his needs. Staff were amazing, and communicated very well. The manager/assistant were so sweet and reached out to us when he unfortunately had a seizure and followed up again to assure us that he was back to himself. He really enjoyed his walks through the village and staff was great about sending pictures. Pickup and drop off was smooth. We will definitely be boarding with Resorts and Play again in the future!

    PetSmart - petstore - Updated May 2026

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