I had a check light come on my dashboard ... and I was fairly sure I knew what the issue was. I…read morestopped in to the dealership on a Saturday without an appointment, Paul confirmed that, was able to solve the problem within about five minutes. Happy for the great service I get at Toyota if LaCrosse!

I have been debating on writing this review for a while now. About three weeks ago I slid into…read morecurve in a snow storm. Blew out the front right tire and broke the rim. Needed a new rim so on Monday of that week I emailed what happened and arranged for service on Friday. When I arrived I explained why I was there, that I also needed help with my Toyota app on my phone and that I wanted a service tech to check things out to see if there was more damage. Eventually they replaced the rim and got my app working. They then told me that the wheel bearing was bad and needed replacing. They gave me an estimate and said it would take a day or two to get the part. I called the next Monday and made an appointment for that Friday. I asked how long it would take, explaining I had an appointment at 3 PM. She, the service tech, stated it would take an hour to an hour and a half. Okay can deal with that. I get there that Friday and check in. The service rep asked why I was there and I told him about replacing the wheel bearing and that I again needed s0omeone to fix my toyota app on my phone because it stopped working. He started writing everything up when another service rep, same one that took care of me the week before, came up and said he was taking over. This rep said he needed to ask a few questions for the warranty. I had not then or before mentioned anything about the warranty. He asked if I had been in an accident. Strange, I had told him the week before what happened but I guess he either didn't remember or didn't write it down. When I told him about the accident he replies "good, that changes everything". He proceeded to ask questions about why I thought the wheel bearing was bad and to describe it to him. I did but became suspicious because he was the one that told me it was bad and needed replacing. When I brought that up he said that the service tech who worked on my vehicle a week earlier was good at his job but didn't have experience in this situation. He said he had a guy who did and he would look at it, test drive it and put it on the diagnostics to be sure. I asked how long everything was going to take and he said the rest of the afternoon. This isn't what I was told when I set up the appointment. When I brought this up he said she, the person i orginally talked with, didn't have all the information. I told him I couldn't do this appointment, that I didn't have the time. I told him I had an appointment at 3pm, it was 1:30pm then. He again said no problem. I again said I couldn't do it. He said we could just do the diagnostician and there was plenty of time. I again told him I had a 3pm appointment to pick up my brother from his dialysis. Again no problem. At 3:10 pm, having just taken a call from my brother to find out where I was, I was called to the service desk where I was told that the wheel bearing was in fact needing replaced. At this point I am furious and didn't trust myself to say anything. He charged me $172 for the diagnostic but would take it off the estimate for replacing the wheel bearing. Then he asked if I wanted to make an appointment for the wheel bearing. I thought that was the purpose of this appointment. I told him no, paid the bill and left. I feel that I have been the victim of a bait and switch scam. Everything that service did and said was bogus and untruthful. They first tell you it needed replacing and then tell you the first service tech was incumbent, have a "qualified service rep" look at it to make the right determination. And charge you $172 for it. Also they never looked at the Toyota app either. Plus, after being repeatedly told I had an appointment at 3pm, they kept me from making that appointment. I have decided not to have this company do any repairs on my vehicle. I was going to take it to anther Toyota dealer near by to have the work done but their yelp rating is worst than this. So I will have to get an independent shop to do the work, and then see about trading off this vehicle for something new that I can trust and believe in its' service department. I had trusted this company but can no longer. They obviously can't be trusted.

This is the third vehicle we have purchased through Tri-State. They go above and beyond to work…read morewith their customers, to make it a great experience! Would highly recommend!

My business, Golden View Homes LLC and our family have purchased around 12 vehicles over the years…read morefrom Dean at Tri-State Auto Outlet, Hokah, MN. You can't find a more honest, hard working group of people than at Tri-State. Beyond treating you right, they go over and above on their customer service. Sometimes it may take a bit longer to get my vehicle back, as it takes time to order parts, etc., but I also saved big money compared to the "Big" name auto dealers in the large city. Top notch mechanics are also there for service for the life of your vehicle.

started off good nice price they worked with my but the warenty they sold me was void by…read moremodifications that they did to the truck and I lost 1,000 dollars highly don't recommen.

If your working on a budget, and they know your not buying any of the warentees, they will send…read moreyou on your way. I went and looked, had the money (they didn't even ask bout down payment) and said they couldn't fit this car in my budget. Umm, all I wanted to know was what I was getting for trade in (didn't look at trade it) and wanted specific payment. They didn't know what I was willing to put down, and sent me away with a we can't help you. Mind you I found faults in the car while i was waiting and was thinking, nope. Red flags! How did they not notice one side of the front was not tinted! Steer clear!

Bought our SUV through Coulee Auto. They were fantastic to work with! We worked with Ethan-he was…read moreincredibly helpful and informative and made the process quick and painless. Coulee Auto will be our first choice in dealerships when it's time to upgrade another one of our vehicles. Good vehicle, fair price and employees that are willing to work with you every step.

My family has purchased 5 vehicles from Coulee Auto, all of which have been great cars!…read moreTheir service department and service staff are top notch and the prices are AMAZING as well!

Bought a 2013 malibu there and first week i got it, it broke down due to a bad battery. Don't…read morerecommend this place. Overpriced cars that are barely working.

Absolutely horrible experience. Worked with Randy on buying a Jeep that was over priced and not a…read moregood deal. When I decided to go with another vehicle I received extremely rude emails. When I checked my credit a few days later, I noticed that they had hard pulled my credit SEVEN times when I had never authorized them to pull it once. Working with the credit bureau now to get this taken care of. Do not give them your business or any personal information.

They serviced my Genesis without issue and always took very good care of me and my vehicle. Very…read morenice service lounge with free soda, popcorn, and fruit.

UPDATE - The management contacted me an hour later and helped resolve the issues…read more I have attempted to contact their support twice and have not received so much as a response - after giving them over six weeks to contact me, I am leaving a negative review of the situation. I emailed the email listed on their website on May 22nd after reviewing my receipt from an oil change which I was charged $220 for. I asked them to please call or email me. After waiting two weeks, I followed up on the email asking them to contact me about my concern and refund my charges. I received an automatic reply from Nick saying he would be checking his email once daily. It has since the second email been four weeks and I have still heard nothing by phone or email. I have given them ample opportunity to resolve the issue so at this point, I'm resorting to reviews. I spent over $1,200 with them just last year getting my other car fixed, so being a returning customer, I am absolutely shocked of this treatment and will not be returning. I called the shop l saying that my check engine light was on, and also that I wanted to them to look at my brake pads - it was a new car for me and they felt a little lose when I drove the car. I also wanted to schedule an oil change. I told during this call that the brake pad inspection is a part of a multiple-point inspection which is free of charge. Upon dropping off my car, both the tech and the receptionist confirmed that my concerns were 1. Check engine light was on and 2. Checking my brakes. I confirmed that was correct. I was once again told the brake check would be free of charge. When I received the call to pick up my car, I was informed that my check engine light was not on, but that my tire pressure light was on, and that those are the same color so I could have easily confused them . I said "Yes, I must have confused the tire pressure light with the check engine light." I was later told that they still ran the scan on my car despite no check engine light being on, found no codes, and then - still charged me for plugging the car into their check engine light scanner (mind you it takes them a couple of minutes to run a check engine light scan and does not cost anything in materials as they already have the scanner - this is something many service centers ). Upon reviewing the receipt later, the service provider wrote on my receipt: "No check engine light" and "TPMS light on.", and yet I was still charged $120 for this service. While I realize this is what I originally requested, I had already confirmed that it was a mistake, and would expect that an auto shop with the long time experience in the community like Dahl would refrain from running a costly diagnostic after the technician realized the check engine light was not on. Second, I was charged $47.31 for a brake inspection - the tech quickly looked at the brakes and noted the brakes were fine. I was told on the phone during my initial call this would be a part of the multi-point inspection that is offered as part of the oil change service. I was a little shocked to hear the $220 price tag for having an oil change and have my tire pressure light checked, but I paid it and thought I would reivew the receipt later to see exactly what I was being charged for. This would have been an excellent opportunity for the team to exhibit strong customer service skills and use a common intuition. Instead, I was billed $120 for an unnecessary service. I was disappointed further by the $47 brake inspection service, which I was told is a standard part of any multi point inspection as part of an oil change. I don't like to leave one-star reviews, but after two attempts at contacting to resolve the situation I see no alternatives.

I bought a car at Blackjack Auto a little over a year ago, and have had issues with it from day…read moreone. But the mechanic was so rude when I was there, I didn't feel at all comfortable taking it back to have him work on the problems. It had a strange smell inside when I drove it, like burning oil. I mentioned it to them, and the mechanic said " like the smell of burnt crayons..?" Like I couldn't possibly know what BURNING OIL smells like..? He said the car previously had a bad oil pressure sending unit, but that he had repaired it and not to worry... "the smell will go away eventually." I like to try to give people the benefit of the doubt, so I stupidly believed him, and have regretted it.every.day.since because it never got better: just worse and worse over the course of months, and I was in the process of moving... so wasn't able to take it back to them even if I trusted them to do the right thing... which was obviously never going to happen. So, I've been stuck with a $6000 car that I worry about driving because the oil leak was actually due to a bad head gasket which was later diagnosed by TWO mechanics who refused to fix it because this car make and model has a history of this issue and apparently it's hard to repair, so I've had to check and replace the oil way more than is normal with a good engine, AND I've had to put $1200 into replacing the drivetrain, and tie rods. I'm convinced they knew this car had issues, and they hid them, sold it under the guise of those issues being repaired when they were WELL AWARE that it was not in good working order, and they took advantage of an under-informed customer. Bottom line: I'd never buy another car from this business. If you want to buy a vehicle they are selling, get it checked by a reputable mechanic FIRST, and check reviews for the car you're interested in! ...or just go elsewhere, like I wish I had done.