My wife and I have been looking to buy a new pick up truck for the last couple of weeks. We came…read moreacross a truck that was available at Dahl's in Winona, MN and made the call to inquire about the availability. We spoke with a sales associate McKayla, who gave us the details we asked for. When we asked if the dealership would honor the suppliers discount and if we could put a deposit down to hold the truck, she let us know she would have to speak to the manager to ensure she gave us the correct information. She placed us on a brief hold and when she came back on the line she told us they would honor the supplier discount and took our financial information so we could put a $1000 deposit on the vehicle. She then told us that they would put a SOLD sticker on the vehicle and it was headed into the detail shop. She then texted us pictures of the truck. We made arrangements to meet Thursday and we were told by McKayla that when we came in we would be working with Brett. Approximately 30 minutes after getting off the phone with McKayla, Brett called. It didn't take long to figure out that what started out looking like a pleasant business exchange turned quickly into a shake-down. Brett completely reneged on the deal almost immediately. When asked if they would give us a Veteran incentive he told us that it would be roughly the same as the supplier discount and said no they would not honor that. Vet discount is a completely different incentive. Brett told us that there were 3 other buyers who were interested in the truck and it would essentially go to whichever customer agreed to pay the MSRP minus the customer cash. That is to say they'd sell it to the one who agreed to get screwed. I'll reiterate here that we already committed to a deposit. We also rented a hotel room to ensure that we would not be late to our meeting on Thursday. Our financing was secured. When we challenged Brett he immediately threw McKayla under the bus, even though she had done as she promised. Brett told us that he would speak to his manager and that the manager would call us back. The manager never bothered to call us back. The big take away I want any potential buyer to know is this: WE HAD AN AGREEMENT AND THE DEALER RENEGED. The lack of integrity is appalling and we will never initiate the buying process with this low-class chicken-shit dealer ever again. We will also be reaching out to the Better Business Bureau. If I could give negative Stars I would.

We have purchased 2 vehicles from them, both times, I was very hesitant. In retrospect I am always…read moreway more cautious about buying a car then most people, so hesitation is normal for me. I shouldn't be, the last car we purchased was a new one. Very good service and follow through even sent me a small check cause the licence was less than they charged me. Most places would have kept the difference! My wife likes to go there for service on our vehicles too, very clean and honest about repairs and service. I like the fact that they err on the side of safety. Rather than charge us for a lot of unexpected costs to fix everything they ranked the repairs and we were able to work through the list and have a much better vehicle now. Very happy with this dealership!!

Bought a used 2014 Ford E250 cargo van pretty much over the phone, pics, and emails from Lewiston…read moreAuto in Lewiston MN. Brent was extremely helpful and worked with me really great. I live in Warrens, WI. So was glad everything went well and wasn't a wasted trip. Answered and returned phone calls on time. First time I ever bought from a dealer and Brent made it a good experience! Thanks Brent.

Stay away. After buying a car there a few years ago, something has broken at Lewiston . Some kid…read moreexplains to me why the need a down payment while my bank does the paperwork because people 'back of deals all the time'. We put down a payment on it over the phone. Spent over an our at our bank, we call to let them know we are coming with the check. He tells us 'oh I was going to call you...we sold that car.' Lots of apologizing but still we had wasted time and our time the banks time. My guess is they had a quick sale and don't give a crap about taking my down payment. Visa would have returned it. Said they looked over 250 miles for one to make it right ... and we're none. I found 9 in 20 minutes in 150 miles. 2 on my way to work. Maybe other dealers don't want to work with them. Don't trust them. Dishonest or incompetent.

I've bought several F150's at Sugar Loaf. For the most part all was well except not getting all of…read morethe features I ordered. They helped make it right and the service center was pretty good. The problem is the Z Care extended warranty they sell. It is garbage. I turned is several simple claims that the bumper to bumper coverage did not cover. ie: differential developed a drip. NOT covered unless caused by a mechanical problem. Fords defective active air dam computer had to be re-programed per Ford. NOT covered as they don't cover anything that is not mechanical. I paid for the disappearing deductible but it's only good at Sugar Loaf. Do not let their fast talking office guy talk you into this 3K Warranty that isn't what he says it is. Get the Ford Factory extended warranty only.

We have been doing business with Sugar Loaf Ford Lincoln for more than twelve years. We appreciate…read moretheir pick up and delivery services and keeping our family's vehicles in peak operating condition. Just one less thing to to worry about in our busy lives.

This is the third vehicle we have purchased through Tri-State. They go above and beyond to work…read morewith their customers, to make it a great experience! Would highly recommend!

My business, Golden View Homes LLC and our family have purchased around 12 vehicles over the years…read morefrom Dean at Tri-State Auto Outlet, Hokah, MN. You can't find a more honest, hard working group of people than at Tri-State. Beyond treating you right, they go over and above on their customer service. Sometimes it may take a bit longer to get my vehicle back, as it takes time to order parts, etc., but I also saved big money compared to the "Big" name auto dealers in the large city. Top notch mechanics are also there for service for the life of your vehicle.

Every year in the spring I'd have my car detailed at Dahl in Winona but I just learned that they're…read moreno longer offering detail service. This is a real loss for Winona as there are not a lot of options for the service. It's my understanding that the detailing space was needed for the car body shop, which I understand but I certainly hope that Dahl will consider adding back the service to the Winona dealership.

I just left the shop and they took absolute professional care of me. My mom and I are on the road…read morefrom the west, visiting family. The brakes started making horrendous noise and I knew that we were in trouble. It had the eerie sound of needing new brake pads. My mom's home tire shop failed her when they checked her tires before the trip, they must not have checked the brakes. The shop took wonderful care of me and I'm on the road with all new brakes and they even fix the tire sensor at no charge. Thank you so so much!

We went there to buy a minivan. Eugene our salesman told us that we could limit who they sent the…read morecredit application to. That way our credit didn't get so many "inquires". We filled out the credit app even though we already had financing, because Eugene told us we "only send it to your lender." The dealership ended up also pulling our credit after we explicitly told them not to. General manager is condescending and didn't wanna fix the situation on our credit. I would NEVER recommend anyone to go there. What else could they be lying about?

Poor service. Condescending sales person. I will never buy from them. If you are a single female,…read morethey will take advantage of you. I called once and asked to talk to the owner. He wouldn't return my call. He had a so called manager call. The situation was never resolved. If I could rate it 0 stars, I would! Stay clear. Go to Honda, Rochester, MN. It's worth the trip!!

This place is Awesome,the people are very nice, very polite and very clean. The prices are goodread more

Got a flat tire pulling into work. They came out towed the car to their shop & put a new tire on. I…read morehave dealt with the towing many times before in the past. The towing guys are always friendly & Randy has very fair prices on everything. THANK YOU, FOR BEING AWESOME!!!

For a time I took my VW to Gordie's. After having some bad experiences there I started going here…read more I've since gotten rid of the VW, but have continued taking all my cars to Ace for oil changes and everything else. Their pricing is reasonable, the staff are helpful, professional, and nice. They also work on all makes/models. They fixed the VW many times, and now have done jobs on my Prius (oil changes, new coolant flow control valve) and my Ford (oil changes, new intake manifold) The only downside I can think of is that they can get very busy (probably because they're so good), So sometimes they have to schedule you a week out or more. They are always willing to explain more about any job/issue and will take you out and show you what they fixed if you ask. The charges are reasonable and you can always get an estimate before any work is done. I recommend Ace to anyone needing automotive work.

Have had my car into Ace twice now for two different problems. They not only diagnosed the problem…read morebut got it fixed that day it was scheduled for at or below the estimated cost. Very friendly and knowledgeable technicians. Highly recommend.