My son signed up for the 6 week trial. The owner is the one that did my sign up. He told me that I could cancel anytime before the 6 week trial was up. During the 3rd or 4th week, I canceled my contract because
1. My child was yelled at in class by the instructor. My son is autistic and has trouble with following directions. The instructor pulled my son aside and yelled at him. I have never seen such disrespect and rude behavior by an establishment that claims to be professional.
2. I spoke to a girl at the front desk to tell her that I wanted to cancel my contract because of the behavior that was displayed towards my child. She apologized and told me that she would talk to the owner. I watched her go over to the older woman wearing the head scarf and she told her. What happened next was terrible. I saw the woman freak out and tell her that she didn't care. I see so many things that are wrong with that. Not only from a business perspective but a human perspective.
3. As the picture attached shows, I emailed them to cancel my contract. I emailed them before my contract date was up. I received confirmation from them. AND THEN MY ACCOUNT GOT CHARGED!
4. THEN, I called them and left a message. I did this for a week straight and didn't get a response. So, I went in and spoke to another person at the front desk that I had never seen before and they told me that someone would contact me. I haven't received a call yet.
This is completely unprofessional. I am extremely upset about this. After talking to other parents, I found that this is a very common occurrence. I am sure they teach good martial arts classes, but this is completely unacceptable and has not been my experience.
Parents with autistic children: STAY AWAY read more