My second time at in n out e-bike repair. I like them. Glen has been super nice and accommodating…read moreand fixed my problem swiftly both times. I'm going back!

Glen was such a honest wonderful helpful person. He made me feel important and not just a dollar…read moresign. Integrity and honesty is unfortunately rare in repair services today but that is something you'll find here with Glen. Ill never go anywhere else for my EBike and EScooter repair. Thank you for all your help and guidance. It was a great experience and I'll always recommend anyone to you!!! Thank you!!!

Great experience, excellent customer service. Fixed an issue on my back wheel breaks so quickly I…read morebarely had the chance to sit down before receiving my bike back. You can tell he knows his bikes!!

Quick to provide trouble shooting information on our non working ebike battery. They were specific…read moreon recommendations to solve the situation

The new thing with bike shops now is if you don't buy it from them , they will not service , you!…read moreNOT ALIEN BIKE'S!! They welcome you with open arms and then fix yer Goddamn bike quick!! I live 35miles away from this shop but I would rather go there , and know it's fixed than fuck around with idiots!!

i regret buying vsett scooters…read more 1yr into ownership, i see the cheap chinese design flaws. vsett+11 horn already stops working vsett+9 inner tube goes flat and has a hole atleast 2-3 times a year the cheap gimmicks about a 1yr warranty is bogus. they gave me a useless part that isnt even compatible customer service is only friendly when you make a purchase here. after that, they give you a vibe like they want nothing to do with you

Nice guys. We needed a quick repair and they let us use their tools to fix the bike right up…read more Thanks guys

If you want to bypass the preface describing how I ended up visiting Columbus Cyclery (I live in…read morethe peninsula), simply scroll down to the "Bottom Line" section. *** PREFACE *** Recently, I had a hankering to build up a bike that I could use for riding on paved roads as well as well-packed trails. A key constraint for this build was a desire to build up a bike that utilized rim brakes (specifically, V-brakes) versus disc brakes. Consequently, I knew that my search would be best served by searching for an older (i.e., "vintage") used bike. While perusing bike listings on Craigslist, my search results yielded a listing for Columbus Cyclery with the headline, "Over 300 Used and New Bikes". As serendipity would have it, I clicked on the listing and followed the link to Columbus Cyclery's website. On the site, I noticed an option to enter a lottery to win a new bike. After looking through the selection of available road/gravel bikes, I made a mental note to visit the store so that I could test ride a handful of bikes that, on paper, made for good candidates for my road/gravel build project. Before closing the browser tab, I decided to submit an entry for the "Win a Bike" lottery. The following week, I was pleasantly surprised to receive text and email messages from the owner of Columbus Cyclery (Bruno), who informed me that I had won the "free bike" lottery!!! I sent a text message to Bruno to thank him and to let him know that I would not be able to come to the store for another two weeks. Bruno kindly informed me that I could take my time and to come in any day (except for his day off) so that I could pick out a bike. Long story long, I visited the shop and spent a few hours looking through the large collection of bikes and test riding a handful of bikes before settling on a road bike that could accommodate tires with a relatively wide contact patch. As part of my visit, I brought my vintage Raleigh Team Issue mountain bike for a much-needed tune-up. During my initial and follow-up visits to Columbus Cyclery, the owner of the store (Bruno) was extremely kind and accommodating. He allowed me to take my time looking through the large collection of new and used bikes in the store and, along with one of the mechanics (Jay), patiently answered my questions before and after each test ride that I took. Columbus Cyclery reminds me of the independently-owned bike shops that I used to visit during my mountain bike racing and triathlon days. There's a complete lack of pretense that puts customers at ease. [RANT] Unlike several bicycle shops in the peninsula (typically resellers for select bike manufacturers), Columbus Cyclery has zero snobbish airs about it. From my handful of visits and my limited observations of customer interactions during my visits, Bruno and his team appear to extend the same level of courtesy and support to customers with high-end bicycles as well as customers with older/vintage (i.e., "less fancy") bicycles. Case in point: Whenever I would bring my trusty mountain bike steed (1999 Raleigh Team Issue) or my road bike (2005 Felt F-55), for a tune-up to other bike shops (that shall remain unnamed), I would, invariably, receive an earful of unsolicited advice regarding the benefits of carbon fiber frames and disc brakes. Though I have a deep appreciation for the simplicity of "vintage" bikes, I wouldn't classify myself as a "cycling curmudgeon" -- I have an appreciation for all types of bikes, both old and new. That said, I will admit that I have a very low tolerance for bike snobbery. [/RANT] On a handful of occasions, some bike store managers and mechanics went out of their way to incessantly point out the antiquated nature of my bikes. This was not the case with Bruno and his team (especially one of his mechanics, Jay) as they seemed to appreciate the quirkiness of my vintage mountain bike, which I originally ordered with an unpainted frame. *** BOTTOM LINE *** During my visits to the shop, Bruno and one of his mechanics (Jay) were always very welcoming and extremely patient in answering all of my bike-related questions (including several questions that bordered on geeky). I greatly appreciate the courtesy consistently extended to me as well as the relatively quick turnaround on bike tune-ups. If you have a need for a new or used bike, a bike rental, a bike tune-up, or a quick bike fix, check out Columbus Cyclery. My recommendation definitely applies if you want to bring an older or lower-end bike in for a tune-up or fix, and you wish to avoid the possibility of dealing with snobby, unsupportive shop owners/managers/mechanics. My recommendation also applies if you simply want to indulge your inner bike geek to check out a large collection of new and older/vintage bikes from various manufacturers. The parking can be challenging during the weekend, so consider taking advantage of the numerous coffee, pastry, and dining options in the area.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

I had two bikes that needed repairs, and Doug's mobile service made everything incredibly easy…read more Doug arrived on time, diagnosed the issues, and had both bikes repaired in one visit. The work was high quality, the pricing was fair, and the convenience of having the repairs done at home was unbeatable. I highly recommend Doug to anyone needing bike repairs. Thanks again Doug! We will definitely use you for any future repairs and will not hesitate to refer you to family and friends.

Didn't use Doug's Service the first time, but kept his number for future repairs. Yesterday was the…read morefuture! Doug came out and took care of putting a new rear tire on my Eunorau Flash. He was super responsive when I reached out, on time (early, actually) when he got here, and epically knowledgeable and efficient as he worked. Doug is also generous: he offered a free tire and tube since I hadn't gotten mine yet. I ended up getting my own, but his offer showed me the kind of human he is. Doug also offered lots of advice about brakes, tires, and all things ebike related. He knows his stuff. Before he came out, I talked to a colleague of his. A competitor, if you look at it that way. Adam in Alameda said Doug is awesome. He is right. Doug is awesome. Thanks, Doug - I'll be reaching out for those new brakes soon!

I bought my Sirrus in 2010 and I'm guilty of not doing any proper maintenance since then (grimace)…read more There are a handful of bike shops in the city but traffic and parking have prevented me from doing so. I am so GLAD to have found this location by the powers of Google as it's very close to where I live and traffic/parking will never be an issue. Paige & Kevin are awesome guys, and I received great tips for keeping my bike in tip-top shape. I hopped on the bike the moment I got home and took it for a mini test ride around my driveway and I could instantly feel the difference from before. It's a brand-new bike all around!!! Super thanks to you all!

As a SSF resident and an owner of several Specialized bikes, I was stoked to find they have opened…read morean authorized service and sales shop so close by. Recently, I've had 2 separate experiences within a week a week of each other. The first one, I was selling a bike on CL. A buyer living in Colorado asked if I could ship the bike and I was reluctant to do it. I suggested he call Specialized Bay Area to see if they can handle the packing and shipping of the bike, basically taking liability to get it shipped there. The transaction worked out perfectly where the buyer dealt directly with SBA on the shipping. Buyer Venmo'd me payment and received his bike in 3 days! Kudos to SBA for offering this service! The second experience. I was gonna go for a ride on the Levo this morning. Found a broken spoke. I texted the SBA and explained my problem, gave them a copy of my registration of the Roval wheels, and they said to drop it off any time. I stopped in @ 4pm on a Friday thinking to pick it up next week. One of the managers, Yoav replaced it on the spot, trued the wheel, lubed all the nipples, installed factory tubeless tape, all within 10 minutes! Best of all, the spoke repair was covered under warranty! Actually, the best of all was the staff were friendly and personable. :-) My bike was down for only a few hours! By far, the best experience I have had with a bike shop. I hope they stick around because I want I work here when I retire. Specialized for life!

Rude, snappy, and unprofessional service. Between two of us, we had the misfortune of interacting…read morewith the same middle-aged employee on three separate occasions--every single one was a bad experience. It honestly felt like one of those gimmick restaurants where people pay to be treated poorly! The final straw was when I went to pick up my bike. The employee was standing at the door vaping. When I told him why I was there, he crudely pointed for me to go inside. He eventually brought the bike out, put it in the middle of the store, and without saying a word essentially hinted for me to take it and leave. I asked, 'Oh, is this all? Thank you.' He just turned his back and didn't speak a single word to me the entire time. The hostility was so unwarranted it was almost comical. Do yourself a favor, go elsewhere, and spare yourself the headache.

I had a great experience at Electric Bike Center SF. James was knowledgeable, helpful and patient…read moreas I waffled on which bike to purchase. And my bike was ready a day earlier than promised. I would buy from them again.