I am never one to complain about customer service at establishments, but after leaving the E.L.F store in the Bay Shore mall, I am LIVID... For those who don't know, my mother had recently been hospitalized prior to Thanksgiving due to an illness she had contracted. The doctor had told her that her immune system may be compromised for about 3 months even though she is on the road to cure, so my mom has taken precautionary measures & wears a medical mask to protect herself from breathing in any contaminants. So back to my experience.. we were finishing our mall visit at the E.L.F store, & as we are walking in, the only sales associate in the store (who I've come to learn is named Jasmine) looks up & SCREAMS across the entire store "ARE YOU SICK??? ... EXCUSE ME ARE YOU SICK???" My mom & I were honestly taken back, to the point where my jaw dropped. My mom replied "Excuse me? No, I'm wearing it to protect myself from YOU", to which the associate answers with a nervous laugh followed by "Oh, 'tis the season... I thought you were sick & she (me) May be sick too since she's hanging out with you.. everyone's sick." Do people not THINK before they SPEAK??? I've never been so turned off by a sales associate. Why do you feel the need to scream it across the store & draw attention to my mom? As if the stares throughout the mall weren't enough -- Think I'm wrong? Walk through a public place with a medical mask & take in the nasty stares you get. Bottom line is my mom could've been terminally ill (God forbid) or had anything going on, & this sales associate felt the need to try & belittle her publicly. & if my mom would've answered yes, she was sick? Was she going to deny my mom service because of a damn face mask?? The kicker is, she hardly even offered us any help, but the people who walked in after us practically had their asses kissed by this associate. Moral of the story, someone's health is not the topic of discussion across a public store. You never know what people are going through. 'Tis the season for some fucking manners. Won't be going back in there for a long time. I've never seen my mom get upset like this in my life. Wish I could give zero fucking stars. read more