Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

It has been awhile but I still look with great affection on the Liberty clock on our mantel,…read moreoriginally from my grandfather. It had been stored away for twenty years but Tick-Tock got it back into excellent shape. And even more they were able to sub-contract having the clock refinished to get rid of some terrible treatments that had been applied to the surface.

My grandmother's Ridgeway Clock (with the bing bong chimes) wasn't responding to lubrication…read moreanymore. It would just stop after around 15 minutes. This dates to the late 1960's or early 1970's. We ran into Tick-Tock at the Oregon (city) Market, which is held at the High School. I ran home, packed up my clock and brought it to them. Then came the call - it would be until July before he could get to it, but knew what was wrong - the bearings were all worn out. The guy who does the work was trained by the experts years ago to work on clocks like this, so we waited the 4 months for the call. We finally got it, and picked up the clock. Some tips: If you are going to ship your clock, use plastic bags from grocery stores to immobilize the mechanism / chains. This doesn't leave any residue behind (like the foam I used, which had to be cleaned off). Bring everything - the owner ran our clock for 2 weeks after he repaired it to make sure it would work when we got it home. The clock was packed well, the weights were double-wrapped in foam and bubble wrap, and the pendulum was encased in cardboard to prevent it from being damaged. The owner even included a small level (which I used and my clock was level). It's been running perfectly for 6 hours so I'm sure he's got it fixed and fixed correctly. It's also quieter than it was before, which I guess is because the bearings are all new and lubed properly. The repair person provided a card with a 2 year lubrication frequency as well. The price was exactly what was agreed to. No complaints, and I'm glad to have my grandmother's clock working again in my home. It sounds so nice. Now to address some comments: What clock repair place doesn't carry spare parts? A sane one. Do you understand how many different clocks there are in the world? Millions. Knowing where to find the parts is important, keeping parts on hand for even the most common clocks would take a huge warehouse and millions of dollars. I work on arcade games and pinball machines. I have 5 boxes of parts, so far I have been able to use 2 chips out of a $1000 inventory. Is that wise? Nope. Why does it take so long? Because this isn't McDonalds. It's a one or two person shop, and they work on stuff as it comes in. Ask up front, if you don't like the wait, go somewhere else.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

This company did a great job of cleaning and repairing our grandfather clock. They recently helped…read moreme reattache my pendulum that became detached. They arrived promptly at reasonable rates. Ted & Donna Kaitchuck Evanston, IL

We were horrified to find that even though no work was done on our clocks we were still charged…read more$150 for a 10-minute house call! We would not recommend this service to anyone.

BEST I've found. I stopped by to have my Omega Seamaster serviced several months ago and completely…read moreforgot to leave a review for these guys, for which they provided excellent service. I'm always a little reluctant to hand that watch over to anyone not just because of the type of watch it is, but it does also hold sentimental value. They allowed me to stay onsite and hang out while they serviced the watch. While the watch was being serviced we sat and chatted about the history of watches and the future of quartz and digital, really a great experience all around and I would highly recommend going here with your time pieces. Something worth keeping in mind, especially during the pandemic, a lot of factories supplying parts for our watches and clocks are running much slower with production, so if your timepiece is held onto longer than you expected, you can bet it's supply chain issues and not this location. Good luck and I hope you enjoy your experience as much as I did

Had grandfather clock repaired cost $2200.13 months later not working again call them out again…read morecame out still not fixed and tried to charge me another had the for three months the first time and still not right call out somebody else would never to these guys again

American Black Forest Clocks provided friendly and knowledgeable service for our grandfather clockread more

Absolutely horrible service. I dropped off my clock to have it repaired and I was told it would…read moretake 2 weeks. After 2 weeks I went to pick it up during the posted business hours and no one was there. I called the phone number and I heard a message that tells you they're not there, and to not leave a message. I tried calling several times during the day, and no one picked up until about 15 minutes before the posted closing time. I told him what I was looking for, and was told that he had not gotten to it yet, and to try again next week. I advised him that I wanted to pick up the clock and take it somewhere else, and asked if he would be there the next day, which he said that he would. I am now sitting outside of the store during the posted business hours, and once again no one is here. How can they run a business this way? I rarely write reviews, but if you need to get your clock repaired avoid this place at all costs.

Edward made a repair to a clock and after payment was made I needed to get in touch with him…read more I left a couple of voice messages asking for a call back...he finally sent me a text message. I responded asking him to call me and he claimed he was in a doctor appointment and wanted to know what I needed. I needed a call back and asked him to call me - again. I then received a text with a waiving hand and the words goodbye... he said I was trying to scam him. I sent another text to him - since this was the only way he would correspond - I indicated some specifics to "prove" I wasn't a scam and asked for a call back. Was told he would call in 30 minutes. After several hours, additional calls and text messages I have not heard a word from him. AVOID - AVOID - AVOID

Eric was recommended and called by my brother in law to repair my grandfather clock. He arrived…read moretook clock completely apart. He decided I needed a new movement. He stated the clock would be brand new when complete. He stated he had to have the cash upfront. He took the money snd he gave me two receipts and took all of the clock parts. He only left the shell or case. This was in Feb 2021. He has NEVER ANSWERED a call. I found his one office in Plainfield, Il. It had a different name. The name at the Plainfield location was called the "TIC TOC DOC". I finally found him! He was present and promised me completion of my clock repair. all previous phone calls were followed by texts of health issues or excuses. I never got a call back. He did a midnight move at his Plainfield Office as I discovered he did NOT have a business license. I have called other Clock Repair Companies and he is famous! Everyone knows this guy. He is a scammer. He has had multiple names he works under. Eric Randolph Clock Company, The Tic Tok Doc, Precision Clock Repair, etc.... I tried to file under BBB but they cannot find him as He now only has his residence address in Willow Springs. Stay Away!!!! Read all of his reviews!!!!