Installation of Google Nest thermostat: I have had the pleasure of working with Sergio 3 times in…read morethe last 8 months. He has installed two Google Nest thermostats and serviced my air conditioning unit. I also had the pleasure of working with Austin. Austin and Sergio are great and because of them and their professionalism, timeliness, care, I highly recommend Comfy. I originally contacted them because my neighbors had a new air conditioner installed in their home and met with other HVAC companies and chose Comfy in the end. They are pleased and so am I.

Update: After the…read moreinitial review I posted, they got in touch with us and paid us a visit. They installed the vent covers and checked for electrical issues. @angie- We had posted the earlier review because we made multiple calls to your team and you only once proposed a time that didn't work for us, which was upsetting because we had made multiple attempts at that point.

We bought in a mid-century house whose furnace is located on the roof . It is a common location for…read morethis type of house, but -needless to say- it is not easy to replace that furnace when the need comes. We decided to hire ATLAS for the job: the furnace was old, and the original roof ducting did a lousy job distributing the heat throughout the house. I was always cold even when the heat was "blasting". ATLAS did a thorough and patient analysis of our old system. They decided to double up the ducts to provide more air flow, and they also organized the flow inside the ducts: it worked. Frankly, the final cost was reasonable, considering the benefits I am getting from it. I particularly recommend Nick and Scott who supervised the project: they really looked into the project, then fixed the problem. Plus: the work was clean, and the communication great all along. Happy customer :-)

Attempt 1 at an estimate, no showed. Attempt 2 at an…read moreestimate, scheduled between 10:00-12:00, showed up at 12:45, and was wrong person. Attempt 3 at an estimate, scheduled for between 2:00-4:00, shows up at 5:45, at which point was too late as were just about to leave the house. Person (I assume scheduling manager) then calls me asking for a fourth try at this. She was very polite and apologetic, but in what world would they have earned my business like this?

Simon did a great job helping us understand our plumbing issues was very informative and…read moreknowledgable, professional and nice. We would definitely use Jazz again!

Great job by the Jazz team and a fantastic experience overall…read more Thank you to Ridge for the initial diagnostics, the discounted quote on my new, modern furnace/air handler & AC system working with the Jazz office team, for fitting me in quickly due to my urgent need and for the excellent communications every step of the way. It was a pleasure working with Ridge and you can tell he truly cares about each and every customer of his. Thank you Edwin and his colleague that unfortunately I forgot the name of. Both of them were prompt, courteous, respectful of my property and worked quickly together. Much appreciated. Finally thanks to Bryan for coming out urgently the next day to help resolve a couple minor issues/tweaks I brought up. Delightful to work with Bryan and he was extremely knowledgeable. Knocked out both my minor issues with haste. Thanks much, Jazz team. I will see you guys when I'm up for maintenance with my new system.

Outcome: Cody / Artisan Air is a 5-star Service Provider that I would recommend to all of my family…read moreand friends. My Device: Gas-burning Trane XR80 Furnace from 2005 My Backstory: It is now 8-2026, and I had delayed fixing my heater since 1-2026. In January, it started producing a burning smell, sounded like it was working, but was giving off no heat, so we turned it off and on. Well, when that didn't work. We checked out the Diagnostic Board. That provided a clue: the OPEN LIMIT DEVICE needs attn. Above our pay grade. That's what scared us, and why we delayed the call. My Yelp Experience: Artisan Air responded quickly to my YELP quote request via text (my preferred form of communication) and scheduled a diagnostic appointment (on my preferred day/time). My Diagnostic Service Appointment: On the day of service, the technician provided a clear quote covering both cost and time estimates. We agreed on this and discussed payment options before starting any work. Timing & Service: The diagnosis and repair of my Trane system took under 2 hours total. The technician quickly identified the issue and got my system running efficiently again, with no return visits needed. Cleanliness, Care & Professionalism: I was impressed that the technician wore paper booties without even being asked, kept the work area tidy throughout, and left my home just as clean as they found it. Friendly dog? Dog friendly! Polite, courteous, and clearly knew what they were doing. Overall, an excellent experience from start to finish. Don't delay like I did... Call Cody at Artisan Air today!!

Cody was excellent to work with. He quoted us an honest and fair price. His communication was…read moretimely and caring. We really felt like the entire crew took care of our needs and made sure everything was right before , during , and after the job. The crew was respectful, clean, and took the time to walk us through any concerns or information. We ended up getting both heating and ac system replaced. They were finished in a couple days. We felt like we could trust them and their work.

Oren came for an in-person estimate and very promptly sent back a quote. Of the 3 quotes I…read moreobtained, it was about 50% higher than the quote I selected, but the same as the other one. I think Oren would have done a good job, but I made my decision largely based on price. I think the quote was fair, but the difference perhaps was the position of the condenser and the route (i.e., more vs. less work) as well as uncertainties related to permitting (i.e., whether unforeseen additional work would be needed). I'm glad I got a quote from him and appreciate his time.

Great service worker showed up a time according to schedule. The office was coordinate with us…read more Everything in advance. Job is great fair price real professional highly recommend it.

I scheduled a service call because my outdoor unit had become very noisy. Before the inspection…read moreeven started, I specifically told the technician that I was not looking to be sold a new system and that I wanted to focus on repair options if possible. The technician confirmed that the refrigerant charge was correct and that the system was cooling properly. Based on the diagnosis, the noise appeared to be coming from the compressor. Unfortunately, instead of discussing different repair or replacement options, the conversation immediately shifted to a proposal to replace the outdoor unit and evaporator coil for nearly $12,000. My original goal was to explore whether replacing only the outdoor condenser was a viable option, but that was never meaningfully discussed. I also found the estimate to be at the very high end of the market for a single stage system. I paid a $60 diagnostic fee and was told that it would be credited toward the installation if I decided to move forward. However, the estimate I received did not reflect that credit or mention it anywhere. Overall, I left feeling that the visit was focused more on selling a replacement system than helping me find the most practical and cost effective solution.

A no show to a scheduled appointment. I waited between the hours of 1pm-4pm. It wasn't until I…read morecalled at 4:05pm to ask if the tech was on the way, the dispatcher on the other line said an emergency came up and would not be able to service my request. Could have communicated this with just a phone call.

Gary and his team are beyond great. Presale advice and communication was excellent and informative…read more The installation went as planned with Gary and his team being respectful of our home and cleaning up after their work. The system (Bosch heat pump) integrated well with our four zone system (after Gary reprogrammed it). Gary has been responsive (promptly) with my questions before, during and after installation. Highly recommended!!

Gary has been fantastic through all stages: sales, installation, warranty work, and going above and…read morebeyond by still answering questions of mine, 2 years later, unrelated to what I hired him for. Gary is knowledgeable, honest, provides great recommendations, and is a great human being. If you are going to support a business, support this one. Know that you will also be supporting a small business too! Back in 2024, our 20 year old air conditioner died. I interviewed many HVAC companies. They all send a salesperson out and try to upsell what you need. Gary is an owner/operator and came out himself. We discussed my needs and budget and he suggested an entry level Bosch heat pump system. He had good experiences with it with prior installations. When I did my own research on Bosch heat pumps, I asked Gary about the higher models, and he suggested that while those models were indeed better, the cost:benefit ratio may not be worth the extra cost. The installation process went smoothly. Gary will also be doing the installation along with an assistant. There were a couple of hiccups due to old wiring coming loose, but Gary and his team quickly identified the issue and resolved it. Fast forward 2 years, and the new heat pump is so efficient that I had a negative True-up bill for the first time. I will also periodically call Gary for advice on other projects I am working on like kitchen vent hood and exhaust fan ducting questions, to which Gary always responds with a great attitude and advice. When you hire Gary for a project, he will always be in your corner.

Angel and his team did a whole home mini split system for me…read more It is comprised of a 4 zone unit for the bedrooms and then a large single zone unit on the other side of the house for the kitchen great room. All of the bedroom units are flush mounted in the ceiling and look great. Angel was very professional and prompt during the quoting process. He managed procurement of the Mitsubishi system and then was very accommodating of our moving schedule based on other less reliable trades at the house. He was absolutely the most reliable and best communicating tradesperson that I have worked during my recent remodels. His team always showed up on time and did great quality work. I would highly recommend Velasco to anyone looking for an HVAC contractor. Great quality professional work at a very reasonable rate.

I originally was going to replace my outdoor ac unit…read more After meeting with them and reviewing my options, I opted to replace my existing AC and gas furnace with a new full electric heat pump system as gas furnaces are getting phased out in 2030 in California. The estimate appointment, equipment procurement , and install was a breeze with a quick turnaround. Angel (the owner) was very helpful, answered every single question I had, and work through the estimate with me to make sure it worked with my budget. Once the equipment was at their shop, it only took 1 day for them to get started and completed the job in only two days, on time and on budget! I truly recommend their services