Be careful of this company. There have been instances where the fire alarm went off and Alarmex did…read morenot notify the fire department. After 15-20 min, when the fire trucks did not show up, the residents called the fire department. Then Alarmex blamed the panel which is maintained by Alarmex. Recently, Alarmex was asked to provide a quote for a CO sensor upgrade. Alarmex excluded critical requirements in the quote which were highlighted by their own technician. Without these critical add-ons, the upgrade would have been ineffective. When highlighted, Alarmex refused to accept the error and is asking 50% more money to include the add-ons. Instead, Alarmex is pushing to install without the add-ons which their own technician said is ineffective. It is a case of professional malpractice.

We just had Alarmex come in to our facility and upgrade us to Cloud Based Access Controls, Alarm…read moresystem and Cloud Camera Monitoring. We couldn't be happier. Rich, the owner, was so friendly and accommodating. They fit us in quickly and showed up when they said they would. The workers who came for the install were friendly, neat & knowledgeable. The system they installed is very intuitive and easy to use. I can recommend them 100% to anyone looking for Fire and Security Upgrades. Give Alarmex a call. I don't think youll regret it.

This company is top notch! Called the day of and they were on site that afternoon. The job wasn't…read moreeasy, but they listened to my needs, and got the job done in a very professional manner at a great price. Highly recommend!

From the owner: K Security Systems provides home alarm monitoring, monitored burglar, fire, and carbon monoxide…read morealarms, home video surveillance, personal emergency response, and home mobile solutions 24/7 in Lynn, MA.

Met with Barry the salesman. He spent a hour going through my house showing me where he thought…read moreare the correct areas to protect my home. He did not upsell and was very matter of fact and professional. I've delt with Wayne alarm years ago as I was a time Firefighter and this company was servicing a residential are. They where then and they still are very skilled at the work the do. Joe was the technician who came and Installed my alarm as promised on the date picked out. Joe was fast and very professional and knows his stuff. He evidently has been doing this for a very long time because he had no issues understanding what Barry and I agreed on as far as placement and execution of alarm Installation. I am extremely pleased with the work Joe did. Joe even got back to me in the early evening to make sure I was happy with alarm and that I understood how to operate it. I did have a couple quick questions and Joe answered them perfectly. Thanks Wayne alarm for everything. I appreciate you making my ho.e extra safe now. To many times do I read about Breaking and enterings as well as home invasions. I and my family feel very safe and yes satisfied with your great work. Thanks again! And thanks Barry and Joe ! You guys are great !

5 Star rating for Ryan Barry and the team at Wayne Alarm. I worked with Ryan for 2 weeks to get the…read moresystem up, running, and passed the Burlington FD inspection. Ryan had to coordinate the service team, install team and then back to the service team so they could be there when the Burlington Fire department could be there for this extremely complicated commercial grade alarm system in a residential home. Ryan was professional and knowledgeable. He recommended a path to get the system working. He understands both the service and installation sides, as well as providing excellent customer service.  My thanks also to Ryan D and Lisa for the communication and customer service. Thanks to Chris from service and both Dave and Joe from the installation team.   Ray Boutin, REMAX Innovative Properties

I'm done. After years of using their useless system I'm off. There are so many good, effective…read moresystems available these days that to stay with something that is always texting about low batteries, can't be armed, sends the fire department when nothing is wrong, etc. is the definition of insanity. They do have one asset that other companies wish they had, a service tech named Paul. Paul has come to my house and my daughter's house to fix the systems numerous times to try and make things work right and he does, until it goes down again. I have Xfinity at another house and it's seamless. Just saying. My recommendation is don't bother calling SOS. They need more help than you.

I have had Jeff do work in my home for several years. He has installed lock systems for me,…read moresecurity systems, as well as deliver and setup several safes at offsite locations. He is very reasonable priced and lets you know if there are any additional costs before incurring them. I would recommend his services highly.

I just want to say Jeff at J&M security was a breathe of fresh air when I needed cameras put up and…read morelocks changed in my home. He was very professional and knowledgeable. If I had questions he was right on top of it to answer them. Pricing was very fair and in a competitive range as we did have other companies come out to give us a quote. I personally will use J&M again for any of my security needs in the future and recommend this company to anyone who is looking for someone who knows what they are doing and is very friendly to boot.

Called Rainbow Security and spoke to Gary. Had a problem with my smoke detectors going off. Asked…read moreif he could come that day. He told me he would be there on his way home from another job. He came by diagnosed the problem and replaced detectors. Gary was professional an got the job done. Would recommend Rainbow Security.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.