My solution guys is a cut above! They have been so helpful for us from everything from routine oil…read morechanges and Brake checks to a situation today where my husband's power steering went out while he was on the way to work. We towed the car into their shop. We didn't have an appointment, so I was given to anticipate that we might have to wait to have the car fixed until the following day. Lo and behold! As always, they beat expectations. They got the car completely diagnosed and repaired in one day and for a very reasonable price. They are awesome!

I believe Black Forest Motors is an extremely reliable and honest company. They fixed my car for…read more$1000 less than the nearest competitor. This is a different kind of family operation....but it's a good one. Rebecca was great with communication. Joseph offered clear and precise repairs for my car and did so in a timely fashion. But my biggest shout out is for Jacob... he's the one that actually fixed my car and he was a very knowledgeable and explained the repairs. Keep this company in your contacts... because if you own a Mercedes or BMW (or other import) you'll want to have this one in your back pocket. PS: The actual bill was lower than the esimate. (Sorry Joseph)

temp SMS…read more --- **Subject:** Exceptional Service Experience at Black Forest Mercedes Import Dear Black Forest Mercedes Import Team, I recently moved to Naples, FL, and had the need for electrical repairs on my Mercedes SLK 320 convertible. When the car failed to start, I contacted AAA, who recommended their authorized repair shop, Windermere Mercedes. While Windermere Mercedes identified several parts that needed replacement, including the headlight switch, Case 40 relay, hood release handle, and cable, their diagnostic charge of $170 per hour and overall service left much to be desired. During this process, I frequently communicated with Rebeca from Black Forest Mercedes Import. I was truly impressed by her exceptional assistance. Rebeca went above and beyond, researching and finding all the necessary part numbers, providing very competitive pricing, and offering repair estimates--all via SMS. Unlike other Mercedes repair shops that insisted on towing the car in and charging for diagnostics, Rebeca's proactive and prompt communication was unmatched. While Windermere Mercedes took days to procure the parts I paid for, Rebeca at Black Forest Mercedes Import was able to order the parts without requiring upfront payment. Eventually, I moved my car to Black Forest Mercedes Import, where Rebeca's brother completed the repairs in less than an hour while I waited. I am truly impressed by the honesty, knowledge, efficiency, and skill demonstrated by the team at Black Forest Mercedes Import. I'm glad to have found such a reliable and customer-focused repair shop. I would strongly recommend Black Forest Mercedes Import to anyone in need of exceptional automotive service. Thank you for your outstanding service. Tushar Shah

We called to have him install an alternator and a thermostat . He also said it would cost $75…read moreto diagnose in cash. By the time everything was said and done the cost was over $400.00. In cash. I asked for a receipt detailing the work that was done and was told very nastily that there would be no receipt He was very rude, brought his dog along and left the animal in his truck barking for at least an hour. Told me my car was a "POS" which apparently means "piece of Shit". And the car still didn't run. I am reporting this business to THE BBB.

Our car wasn't starting and I tried jump starting it which didn't work. I didn't know if it was…read morethe battery, alternator, etc. So I had him come out and he told me it would be $75 dollars to diagnose the problem. He came out and said the battery was completly dead. He said he would try to jump out for me though. After he tried jumping it which didn't help at all he told me it would be $135 because of the jump start service. If I knew I'd pay another $60 to have him do what I had already tried I never would have had him do anything.

Excellent workmanship and honest appraisal and reasonable costs. I would recommend Mark to anyone…read morelooking for a "real" mechanic. Five Star plus!

I am a DYI weekend mechanic. I tried a very hard repair if you don't have a lift. PCV valve on 2014…read morecamry 2ar-fe engine. I got the old valve out but tried for 5 hrs to get the new one in. Couldn't do it. My neighbor said call Mark at Japtech, but he's usually very busy. I left a voicemail and 1 hr later Mark called. I explained my situation and he told me how to drive the car w/o the pcv valve installed. Ileft the car at his shop. He had the car ready same day. He went out of his way to fit me in. That's service! After speaking to him extensively after he closed I KNOW this man can rebuild engines, trannys and just do about anything. Mark You are now my Naples mechanic for life. Thanks buddy.

These guys are the best! Knowledgeable, honest, reasonable,…read morekeep you posted all the way thru the job. They do it right the first time.

Took my car in the morning, found the leak and repaired it. Took about 3 hours total. Working fine…read morenow. Seems a little pricey but what isn't here in SWFL