I'd be careful calling them - even for a new project quote!…read more First, I was charged $59 even for a new-install quote, which most or all other companies do for free. Moreover their quote was $16k when most other companies quoted me around $10k. Was a waste of time and money.

I have a similar story to many of these reviews - found these guys randomly, after being screwed by…read moremy own installer (long-time maintainer, too) and another company, as I was trying to hunt down someone trustworthy to take care of the immediate, but also future issues. They took care of my immediate AC issue, couple of years back. My original guys left us sweltering. One other smaller company didn't diagnose the issue properly, and AC was down again in a day or two. I happened on this company, and the AC has worked great for years, since. This year, my 12+ year old outside condenser had several issues which cascaded into breaking down totally. Bad cap and a very tired motor started melting wires in the relay. The condenser probably needs to be replaced altogether, eventually, but Vince saved me the cost of a new car (this is a 5-ton unit), for now, by repairing everything. And, including the time to run out to pick up the proper motor, he was done and we were back up within 2 hours. Amazing. And, now I can start a savings account for a new unit in a few years, hehheh. It matters. Their communication is perfect. Courteous, from the get-go. But, if you're technically-inclined, like me, also explains everything thoroughly so that you will feel very comfortable about your decision, if you have one to make. I would like to speak to those reviews complaining about price comparison. I think we all know that you generally are going to "get what you pay for", and tend to ignore those unless there are tons of them with details about shady people, right. (Which there are not, here.) But, another thing to consider, is that these guys are so dang great at what they do, they are in and out in record time. That means a lower cost [to you] on the labor side of things. I'm perfectly ok if they tend to choose higher-quality parts that cost a bit more. The guy knows his stuff and is aiming to not have to return for the job. Just something more to mull over, if you're on the fence or anything. I wound up joining the membership program, this time. That's how much I trust them, now.

We made a tough decision to invest in a new Air Conditioning system even thought the one we had was…read morestill running. We were trying to get ahead of any potential problems in the near future and we thought we might be able to bring the utility bill down a bit with the newer tech machines. I called a few places and got estimates. Living in Garland, it seemed only right to keep it local if we could. I called and talked to Benny. My first impression was he was a little nonchalant but I was in for a penny so I hung with him. He came out and checked everything in detail. He said he'd go back to the office and put together an estimate. He was very low key so I still wasn't 100% convinced this was the right company. I got an estimate from him fairly quickly. He came in a few thousand dollars cheaper with a much better unit than the other estimates I got. Now I was feeling a whole lot better about this relationship. I gave the go ahead and the appointment was set. They said eight and they came at nine. Three guys showed up - Dayton was the lead and then it was Noah and George going to work. They were very careful of the house. It was muddy but they laid out a cloth to take the major brunt of the mess tracked in. They worked diligently without any nonsense or unnecessary recesses'. I asked how long and Dayton told me they'd be done between 4 and 5. They were packed up by 5, after cleaning the floor. The job was inspected by Benny the following day. He wanted a couple of minor things redone. He didn't like they way the pipes were wrapped. We set an appointment for two days forward. That is when the cold front came through. Before they showed up I put my hand in front of a vent and realized it was cool air coming out of the vent. Noah showed up to take care of the pipe wrapping. He agreed with me that something was wrong. He got on the phone and the dispatch had a super-pro out to the house within an hour. He checked everything thoroughly. One of the things, included in the price, was installing a Nest thermostat my son had given me a few years ago. It seems that sometimes the Nest has a mind of its own and it didn't switch to the setting that turns the emergency heat on at my brand new furnace. When it gets really cold the air pump in the outside unit is not enough. We got that SNAFU taken care of and hot air warmed the house within minutes. The next day Benny came out to make the final inspection. Here's where you have to pay attention. How many times have you agreed on a price and then have the business try to add on a bit here and there? Well folk, it didn't happen. We paid the amount agreed upon. Why five stars - a couple of reasons. Obviously a good job at a good price by agreeable people - I honestly like everyone I dealt with. Good product and service at a reasonable price. It is something any of us who have lived on Mother Earth for a long time know, we should expect it; but too often we are disappointed. I wasn't disappointed and enjoyed the experience - that's why 5 stars.

Was told the system needed to be replaced and no parts were available, both statements were untrue.read more

no wonder you got a 3 star, you have a team of disrespectful dispatchers that do close the line…read morewithout even understanding what is going on. Very unprofessional, i barely got the chance to introduce myself and she closed the line..this is not tinder i'm trying to find a service provider and you can easily just be respectful and answer like a human if you are one

I freaking HATE this company. I had a bad experience and posted negative reviews on Nextdoor,…read moreFacebook, Yelp, and Google. I was harassed on Facebook by the owners and their friends, and the owner (Kandi) sent me a nasty personal email for leaving a bad review. THEN one of their self-proclaimed "friends" gets on Nextdoor and says there's litigation brewing over a bad review. Even though truth is an affirmative defense to defamation claims, I'm removing my previous review JUST IN CASE I have misstated any facts. Suffice it to say that this company sucks, and if I'm the only negative reviewer on here, I would not be surprised to learn that it is because this company has tried to intimidate other negative reviewers in a similar way.

No show for our house's ACTIVE LEAK! After we waited a week for them! Do not hire them, they are…read moreunreliable contractors which never fixed our old leak, which started leaking again. Reporting to BBB.

They were able to squeeze us into their schedule when our heat went out unexpectedly on the same…read moreday. - 5 stars My husband came home from work to let them in, but when he got there the technician apparently had left. My husband had to spend more time away from the office than originally planned. - 1 star

Cody D. and the gentleman helping him (name of helper?) did an exceptional job repairing my shower…read more There had been an issue of not being able to turn hot water on. They arrived on time and at each part of review of the issue and repairs, they kept me updated. They showed me the valve in the wall that was jammed preventing hot water flow, removed the valve without damaging the shower and replaced it. The cost of repairs were reasonable and they finished the work in a timely manner. I would highly recommend Cody D. and his unnamed helper

DO NOT call. They are overpriced and rude. I used this company for over 5 years spent thousands of…read moredollars with them just for them to no show my plumbing repair. They will cancel you or no show if they have another job that will give them more money. They wasted my time and cost me money by taking time off work. I was hoping to use them because they are a local family owned business but they don't act like it. I had better luck with rescue rooter.

On a warm day In October 2025, my 17 year-old Trane HVAC system finally gave up the ghost. As…read morealways, I did my research and I hired Coolinary Arts to replace my HVAC system. I can honestly say that my experience with Justin Berry (owner) and the entire Coolinary Arts team was exceptional. I am so pleased with their outstanding products and wonderful customer service. Justin Berry manages an excellent team, including his "right-hand man" Dylan Hayes. I decided to go with Coolinary Arts because their Yelp ratings were far superior to all the competition in the Dallas area. My decision was a very good one indeed. After initially speaking with Justin on the phone, he sent Dylan to my home to see what my home needed in the way of a new Trane HVAC system to be installed with complete new ductwork in my attic. Dylan is very knowledgeable and has a very pleasant, relaxed personality. There was no sales pitch and no pressure whatsoever. After deciding what model (number of tons and SEER rating) would be best for my home, we ordered my new Trane HVAC system. Several days later, it was professionally installed by Justin's remarkable installation team. It should be noted that Justin and/or Dylan were present during the entire installation process. I am convinced that buying high quality equipment from a reputable company is important, but their ability to install it perfectly is MOST important. Justin's team did an amazing job of installing my new HVAC system and all the new ductwork. They also installed two (2) new air intake vents in my ceiling in different parts of the home to maximize my new system's efficiency. My home now heats and cools beautifully. I highly recommend Coolinary Arts to anyone who is looking for a new high-quality HVAC system to be professionally installed with no hiccups. When making a big-ticket purchase like this, it is essential that the customer feels good about it. Needless to say, I feel very good about this transaction, including the stellar customer service provided by Justin, Dylan and their excellent installation team.

One of our AC units has been failing and took this opportunity to shop HVAC providers in our local…read morearea. After visiting with six different contractors, we selected. Coolinary Arts. We were happy that each contractor provided us the same feedback and input that our unit was slightly undersized in our existing air returns were choking the system from our initial visit with Dylan walk-through easy to review services in different packages. We felt there was transparency and then had a couple conversations with the owner Justin on what made the most sense finance the right equipment and service warranties. They worked with us and provided several different financing options a great winter buyback program of the old unit and we're able to get us scheduled within three days of selecting them. The team showed up on time removed and dispose of all the old units made the improvements to the returns and upsizing ductwork and it's been about a month and we cannot be happier with a quiet new inverter system keeping us cool at night. We look forward to our ongoing maintenance program with them. We would highly recommend this team.

In the past I have experienced hard sell sales reps. But not Jay. He was professional, patient and…read moreknowledgeable. He explained the the system and the size I needed for my home. He also arraigned financing on the spot and scheduled the installation within 5 days. Post installation he followed up with phone calls and left his number to call if I needed anything. If you need a new HVAC be sure to ask for Jay.

Non responsive to new customers. Awoke this morning to a furnace that would not operate. Found…read morethe com oh any by a computer search. Sent an e mail request for emergency service, sent a text message requesting service and called twice getting only a recording and left a message. No response in over 4 hours. Just from curiosity called telling the phone tree existing customer and the call was answered on the second ring I hung up. That told me they obviously they are disinterested in new customers. 2/2 update. Received two calls from Daisy responding to calls from Saturday. She attempted to deny they ignored new customer calls and attempted to tell me they did not answer the existing customer line. The attempt to gaslight was amazing like I dreamed the calls Saturday. I would recommend avoiding this place at all costs.

Picture this: it's late May and the devil's oven that is the start of summer in Texas is upon us…read more Our AC hadn't been cooling all day. By 5 pm, it was unbearable. Chaz came out quickly and gave us the diagnosis. There were a few things going on that needed to be addressed, but the pricing was fair, customer service impeccable, and my house was back to cooling in under 2 hours.

Called in and was able to make an appointment that week…read more Brandon come out and was very knowledgeable. One of my systems wasn't operating correctly. A lesser tech would have just thought I need to add feon. Brandon checked the condenser inside and found a half burned birthday balloon in the housing. Thanks to Brandon we discovered the issue before the motor fried or worse. Now my units are running in tip top shape.