DO NOT DO BUSINESS WITH THEM!!…read more
In June 2023, I purchased a 2017 Hyundai Sante Fe from Adonis Auto Group. In September 2023, my engine light came on with diagnostic codes indicating it was the Catalytic Converter and O2 Sensor. Upon contacting the service center, I was advised, without a second thought, to seek an outside repair shop. That repair cost me $1500 out of pocket, because Adonis "doesn't do catalytic converters." In January 2024, my engine light came BACK on, with catalytic converter codes and engine know sensor. After returning to the mechanic who replaced the converter in September, I called Adonis Auto Group to express my dissatisfaction. They agreed to pick it up to diagnose the vehicle. After roughly 2-3 days, they advised me that I needed a front and back catalytic converter, which had I "went through Adonis for the repair, it would've been covered to replace." On February 16, Adonis picked up my vehicle for the repairs- that was the last time I seen my vehicle. Since February, I have spent countless hours on hold with the Service Center. In April, I was told they finally repaired my converters. Allegedly, during the "quality check ride" the engine light started flashing rapidly. George, the service center representative, told me I needed a new engine. While waiting at least two weeks for the repair, and after sitting on hold for an hour, George told me that the repair shop they outsourced the job to had been lying regarding repair updates. George presented the resolution of Adonis replacing the engine in-house, and it would be ready in two business days. Well, that didn't happen. George advised me, again after sitting on hold for over an hour on the day I was told it would be ready, that the engines they had "in-house" didn't fit. The service manager decided to outsource the repair AGAIN, except to a "personal friend" this time. Now, here I am four months into a repair with no vehicle, perpetually delayed ETAs as recent as this Friday (06/07/2024).