Oh boy...
Let me just take this opportunity to offer a rebuttal to the numerous high-star reviews of this shop. I left my car overnight at Dyrness for some mechanical work. As it turns out it was raining all that week like mad and the next day I returned to Dyrness to retrieve my vehicle. So I pay my bill, get the keys, and trudge through the downpour to my car across the parking lot. That's where I discovered they'd left my driver's door window down and that the whole driver's side of the car was and inch and a half deep in water.
So I trudge back and tell the guy and he goes, "What'd you do?" Um, nothing... He follows me out, takes a look inside the car, sees the lake inside and says, "Was it like that when you brought it in?" Yeah, that's right, I drove a f'n FLOODED car into your shop and YOU DIDN"T NOTICE while driving it on and off the lifts.
Idiot, right? Wait, it gets better... if by "better," you mean, "worse."
Anyway, they get one of the brothers--Dyrness is run by two brothers--and he starts trying to sell the, 'You brought it in this way.' So I steel up and lay down the fact that they'd had my car for a day and a half and it wasn't a Detroit Water Jug when I brought it in. He can't argue this. So, annoyed, he asks, "What do you want us to do about it?" Um, I dunno, how about GET A WET-VAC AND SUCK OUT THE WATER! They do this. He tells me not to bother coming back if my carpet stinks later, "That isn't our problem." I drive away.
The rain keeps coming. All week, in fact. My car keeps filling up. Over and over I wet-vac the standing pool out of the driver's side. Over and over it comes back. Turns out that it wasn;t the open window that had flooded my car but that somewhere over the course of my vehicle's stay at their lot somebody, somehow, dislodged the front window and broke the silicone seal along the top. Now every time it rains the water leaks through the top seal, down through the head liner and finally pools from the accelerator pedal to the back seat. No, it WASN'T a problem before, thanks for asking.
Two days later I call Dyrness, get transferred to brother #2. He starts YELLING at me, telling me Dyrness Excuse #1 (I drove the vehicle onto the lot filled with water), before segueing into Dyrness Excuse #2 (It isn't our fault), and closes the show with Dyrness Accusation #1 (I'm of Questionable Character and trying to steal from them).
Good times.
It's pretty clear I wasn't getting a repair from this shop and I just ended up taking it elsewhere and getting the window reset and a new bead of silicone. Fifty bucks. No big deal.... at least to the shop I took it to. But the manner by which the brothers handled this was, like, abusive boyfriend level. No, seriously, like, 'Farrah Fawcett burns you in your bed at night' level.
I cannot recommend you RUN AWAY from this shop fast enough. read more
