Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

I walked into their Showroom today a little before 1:00pm. I was the only customer in the store. I…read morewas interested in the Indian Pursuit, a $40,000 motorcycle. I spent about 10 minutes in the shop. I sat on the bike & I took pictures of the bike. At no point did anyone approach me & offer to help me. This was not a good first experience with this dealership.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

Had a blast in here a couple weeks ago! Marshall was awesome super knowledgeable guy! Wanted to…read morehelp us get the best deal possible. 100% coming back when we are ready to get a new dirt bike!

I bought my very first "store-bought" motorcycle from John G at Michael's Powersports, and I…read morecouldn't have been happier. Their prices are extremely fair, and the customer service is top-notch. Since then, I've returned to make numerous other purchases and have even brought friends and family from out of town. John and Kris always work out great deals for all of us. We will always be back and will buy exclusively from Michael's because of the fantastic relationship we've built with John and Kris. In short, as long as John is there, I'm there. Truth in the fact that building those relationships is everything.

This place is crazy. Walked in fully expecting to buy a new seadoo and they literally made the…read moreexperience so horrible we walked away and went elsewhere to buy. The sales team sucks. The service side is even worse. Every interaction with the people who work here is like pulling teeth. They act like it's such a miserable job interacting with costumers. Can't believe they are still in business. Don't recommend.

I've been going to RMS since they opened in 1996. Ziggy and the crew have always taken good care of…read moreme and done the best they can.

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

This place has a bad reputation for a reason apparently! After they took over the BMW motorcycle…read moredealership from Sierra BMW, I was scheduled for service, motorcycle has 4000 miles on it, 1st off, their prices are 30% HIGHER than Sierra BMW but they said that my tires were at the thread and must be replaced, I told the kid behind the service to open a claim as motorcycle has no miles and still under warranty...he kept refusing, I kept telling him it us his job to open the claim and if BMW corporate decides to refuse it...it's between them and I ...he kept refusing, I asked for a service manager, he said he was the manager as well....meanwhile a guy comes and tells me "you better leave now! Ho, the door is there!" ... WTF? He goes :"im the manager here and u better leave now".... wait...i ust dropped hundreds of dollars , asked for a justified warranty claim, you refuse and than basically kick me out like a criminal cause I, as a long time BMW owner asked for a warranty claim???? Disgrace!

Good selection of gear and parts. The staff here is great and is always more than helpful when…read moreasking questions about parts and service for my bike. Bout a spoke torque wrench here, among many other things, and it's really quality. Pricing is pretty comparable to the other shops around town.

Justin in sales was great, process was super easy. Whole team is professional. Clean and convenient…read morelocation

I have been going to Street Rider of Reno now for about a year. Todd, Steven and Christian have…read morebeen great. They are quick to answer any question I have, and they have helped me make the best decision. Their prices are reasonable and the service is quick. I will not trust my bike to anyone else with my bike. If I could give them a 20 I would. Thank you for all of your help.

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

Let me start with my situation, I am 6 months out of a Chapter 7. So my credit is tanked & history…read moreis tarnished. I had been searching for a secured loan to get my credit started again. Two places in town ran my credit & didn't bother calling me back, I'll put that in both their names are "powersports" and if they would have been more professional & let me know I was declined when they knew & didn't have me reaching out to ask I wouldn't be so salty. More to say but I'll leave it at that. I had no reason to believe Harley would approve me for even 1$. But in my situation, it wasn't gonna hurt to try. From the start the 3 individuals that helped me out, unfortunately I don't recall all their names but James who helped me fill out the application & look at bikes in my budget was super helpful & straight forward. After finding a bike I wanted we started the application process. They got me approved while I was still sitting there. I was shocked that I got an approval. Note my situation definitely came with a high APR but that was expected because of my history. I knew this & didn't care, I can refinance in a year and be better off for doing all of this. I appreciate the transparency & effort on their part to make it work for me. They definitely earned a return customer & for all I know ending of this year I could come back & upgrade! I appreciate all of you that helped me, Thank you !

Brought my bike in after paying for parts 4 weeks ago. Then told they couldn't proceed due to over…read morelooked parts. Then find that they still couldn't finish the job because they overlooked part fitment. Why don't they know this? These guys are experts right? No communication. Getting my ride back today hopefully but have absolutely no confidence that anything will be done properly. Will spend my evening checking torque and fluid levels on a job that should have been done two weeks ago. These guys are an embarrassment to Harley Davidson Never again.....they over promise, under perform and then treat you like garbage for noticing.

I bought the Tank 200cc. So far, so good. I'll give a review later. I'm only 3 weeks in.read more

Scooter was vandalized and temporarily undriveable. He would not come over to inspect or pick it…read moreup. "That's your problem," was his response. He followed up with I charge $110.00. an hour. Previously, he did the so called "Warranty Work" $250.00. Left the shop, the Scooter stopped running within a mile. Walked it back to the shop. Spark plug was loose. He blamed me. Every problem is always your fault, and he is usually unpleasant to deal with. AVOID, AVOID, AVOID

Some projects. Some current some from the past. All are treated with the most care to make them the…read morebest they can be.

Worked with shoeman's team to get my alt/gen shovelhead running; gifted to me by my grandfather who…read morehad passed. we took this bike from "stock" to a bobber style . as soon as i first walked in they were very knowledgeable and always willing to help with any odd question i had. this meant a lot to me, and even more now as i have since moved away from reno and most companies in my local arizona area act like they are too busy for any questions.. this was my first bike i tried rebuilding myself; so naturally i had a lot of questions. my bike is still under work; but since i have moved i wanted everyone to know how awesome these guys were. the bike fires right up with the magneto and is timed perfectly, just need to get the 4 speed rebuilt for smooth shifting operation! i wish i still lived in nevada so i could have them work on it! don't think twice about walking into this shop and getting your bike worked on. you are in good hands with shoeman's. thank you shoeman team.