UPDATE: Thank you for confirming one thing: your company representative made the racist comment I…read moredescribed. That alone speaks volumes about the professionalism of Bree HVAC. The rest of your response contains several false or misleading statements. You claim you never spoke with the property owner before I posted my review. That's false. My partner, Boomer, was acting as my authorized representative. He met your technicians at the property and spoke with your company by phone on my behalf. You also claim the $95 service call was refunded. False. My tenant paid $105 ($95 plus a $10 tip), and there has been no refund or reversal. I have proof of the charge. If you're claiming a refund was issued, post the transaction receipt because neither my tenant nor I have received it. You also changed your story about the drain treatment. My review said your technician poured vinegar bottle down the drain. Now you're claiming it was professional Nu-Calgon treatment. If it was Nu-Calgon, why was it being dispensed from a reused Dr. Pepper bottle instead of the original container? Your response also says the June 24 visit was at the tenant's request. It wasn't. It was requested by me, the property owner, after your technician failed to send the promised quote. The rest of your response is packed with HVAC jargon that most homeowners can't verify. Unfortunately, that's a common tactic contractors use when trying to overwhelm customers who aren't HVAC experts, especially women. Throwing around technical terms doesn't change what happened. One statement actually raises more questions than it answers. You claim a main duct was disconnected and "discharging conditioned air into the attic." Conditioned air means the system was still producing cooled air. So are we supposed to believe the compressor just happened to suffer a catastrophic failure in the few minutes between your technicians leaving the attic and walking into the backyard? You also say the capacitor tested within specifications. If that's true, why was another capacitor connected for testing? Boomer was shown the test capacitor your technician used. You deny giving a $24,000 estimate, but your technician verbally added up approximately $24,000 in recommended work, including about $14,000 for duct replacement. Whether it was later broken into separate options doesn't change what was quoted. Finally, you claim you offered to return. That's FALSE. You never offered to return and restore the system to the working condition it was in before your technicians worked on it. We repeatedly asked you to fix the damage after the unit stopped running. You refused. Readers can draw their own conclusions, The facts remain simple: the AC was running (just not cooling well) before your technicians worked on it. After they worked on it, it wouldn't run at all. You refused to restore it to the condition it was before your visit, your representative made an inappropriate racist comment during a dispute, and your reply includes multiple false statements & lies. I'll be providing the documentation, payment records, and timeline to Angi, the BBB, and TDLR.
My tenant contacted Bree HVAC through Angi to fix the AC that wasnt blowing cold. I planned to use someone else but agreed to use them since I know Angi charges for "leads" regardless of the outcome I didn't want these guys getting burned. Some dude named Denis came out, poured some vinegar down a pipe, made zero effort to find the drain line, go in the attic, etc but had a long list of suggested repairs and said he'd send a quote. $95 later he left, never sent a quote. Called him to follow up and he came back with some other dude. They walked outside and attached some metal thing to the unit which cause the power in the house to go out for a second and after that the unit wouldn't come on anymore. It had been running fine, just not blowing very cold when they arrived. When they left it wasn't working AT ALL! This whole unit was replaced in 2022 but these guys tried to tell my tenant all sorts of work was needed and quoted $24,000...yep, $24,000!!! For a 1500 square foot single story middle class home that had a brand new HVAC system installed four years ago for $6,300. So clearly this price was a message that they don't want my business, no problem. I would move on and lose their number but they BROKE the system!!! So we call and say hey, come fix what you broke - the HVAC ran before you got here, you did something that caused a power blip and now it doesn't work at all, you need to get it back to where it was before you messes it up. They REFUSE to acknowledge their mistake or fix it. In fact while arguing on the phone the owner, Mike, says "I'm not some Mexican doing work cheap"...yep, thats whar we got from Denis and Mike at Bree HVAC. Ridiculous quotes, unskilled lazy employees, damaged equipment, zero accountability, and a sprinkle of racism. Do NOT recommend!!! I'll be sharing my experience with the BBB, Angi, and the TDLR.
