I have had take out sushi here before and found it to be the best sushi I've had in the Southern NH area. Finding ourselves in the area again last night, my husband and I decided to stop in for a real, dine-in dinner at Dynamite. I will never be back. I have never been so humiliated and treated so poorly at a restaurant in my life. The service here is godawful and the food isn't good enough to make up for it.
First, when we arrived, we were hurriedly seated and I had to get up and get my own menu. It took a while to place our order: miso soups, shrimp shumai, a stone bowl and two sushi rolls. Pretty simple stuff. The miso was lukewarm, standard, run of the mill miso that would not have been noteworthy in either direction if it had just been hot. The shumai arrived deep fried and just tossed unceremoniously in a bowl with some deep fried sweet potato. My husband's stone bowl dinner arrived a short time later, he scooped it into his bowl, and he waited....and waited....and waited until I finally told him to eat because it would get cold. It had clearly been sitting for some time because the rice at the bottom was burned and hard. He was 2/3 through his dinner before we saw the waitress again. I asked her where my meal was and she looked at me blankly -- she hadn't put in my sushi order. I told her to forget it, I didn't want to sit and eat alone but she had brought the order to the sushi chef to ask if he had made it.
The restaurant is very small and wide open so I heard the conversation, in which he said he would just make it. I went to the sushi counter where they were all conferring and asked them to just forget the order as I did not want to sit and eat alone. He got annoyed and told me he was the owner and he was making it. He was adamant and wouldn't look at me so I asked him to please just pack it up then, so I could eat it at home. He got very mad at me, speaking loudly enough for the whole restaurant to hear him scold me: "You should understand" he kept telling me. They had new waitresses, and two had called in sick, and it wasn't his fault. He NEVER APOLOGIZED to me for our ruined dinner and in fact treated me as though it was my own fault. I sat down, very red in the face, and figured that was it but, a moment later, he reiterated his scolding, louder this time since I was at my table now, and adding "when you're back, if this happens again, I'm the owner, you come find me". So no apology and not even a guarantee that his quality control is high enough that it won't happen again.
So I get my doggy bagged dinner and the check. They didn't comp a thing! No apology, no acknowledgement of poor service or any wrongdoing, no comp, and I spent twenty minutes embarrassed and red faced because the OWNER was scolding me, a dissatisfied customer, in front of the other patrons. I took small solace in the fact that it wasn't just us -- the family next to us received awful service as well. But at least they didn't get yelled at. I felt awful for the waitress who was on her fourth day and clearly did not have a supportive boss in the restaurant owner -- she got her 20% tip because I didn't want to punish her for the owner's poor behavior. I can't believe a place like this is able to stay in business -- this guy doesn't deserve to have patrons at his restaurant if he can't treat and respect them like the paying customers they are. So, while it may be the best sushi I've found in NH, I'll take mediocre food any day over being treated like this. read more