I feel so fortunate to have found Scott Wise and Reliance financial…read more Reliance Financial had the best rates for a refinance, that I was able to find anywhere. Scott was so patient and available, through the whole process, helping me navigate different rate and lender credit options, answering paperwork questions, and walking me through each step of the process. In my opinion, the only thing more important than a good rate, is a broker that you can trust, who prioritizes relationship building and doing what is best for the homeowner. I plan to use Reliance for every refinance or home loan I might ever need in the future, which is a great peace of mind. Thanks again Scott!

Lucky, Scott and their whole team is wonderful !!…read more I've worked with them for new house purchase as well as the refinance and had very pleasant experience working with them. They are very knowledgeable, professional and helpful. They kept me informed during the entire process. I would definitely recommend them for anyone looking for buying a home or refinancing existing loan.

Chris is an extremely detail-oriented and professional. He carefully reviews every document you…read moreprovide to ensure it fully meets the requirements before submitting it to the underwriter. Because of his thoroughness, the underwriting process moves very efficiently, with little to no additional documentation requested. He explains each step of the loan process clearly and patiently, making sure you understand what is needed and why. His communication is transparent and organized, which makes the entire experience much less stressful. Thanks to his careful preparation and proactive approach, my loan was approved very quickly and smoothly. I truly appreciate his professionalism, efficiency, and dedication. I would highly recommend Chris to anyone looking for a knowledgeable and reliable loan officer.

We are closing on a house this week and had to share our fantastic experience working with Chris!…read moreFrom start to finish, he made the entire process feel easy and seamless. Chris was always responsive, communicative, and proactive about keeping us informed at every step. He answered all of our questions quickly and clearly, which gave us so much peace of mind during what can be a stressful process. Beyond that, he's just a genuinely personable and kind person, just an absolute pleasure to work with. We're so grateful for his expertise and support, and wouldn't hesitate to recommend him to anyone looking for a smooth, efficient home loan experience!

Absolutely wonderful. We worked with Jocelyn to buy our place in san francisco and it was so much…read moreeasier than i thought it was going to be because of her. She really understood what we were looking for and honestly helped us find things we didnt know we wanted. Was an incredible help navigating the neighborhoods of SF and knowing what the good areas are and what the nice up-and-coming ones are too! If we sell the place sometime in the future im definitely coming back to her! Sure responsive, super helpful, and super knowledgeable. Totally deserves a 5 star review

I used Jocelyn as my mortgage lender and as my broker. Jocelyn grew up in the area so I trusted her…read morelocal knowledge of East Bay for my home purchase. I learned a bunch working with Jocelyn. She was patient as I incessantly asked her questions night and day. I was also surprised at her expertise in market psychology, as she knew the demand for particular styles of houses and what they would go for. I was able to get my offer accepted and not overpay based on her insight. Her experience shows when walking homes and she's able to calculate rough renovation estimates on the spot. Jocelyn is a knowledgeable and honest broker - highly recommended.

Every time I speak with anyone from this branch, they are more than accommodating and kind. I…read morereally enjoy using their services.

So this bank had my review removed that is a real true review…read more I have all the evidence needed to bring it to light that this bank is stealing money from member. My account would always be at a negative balance even after depositing cash into an atm. I brought it to their attention and was sent new atm cards but I was still being charged. The last card they sent I didn't even activate it to see if I as just imagining it or my account as soon as I put money in practically spent itself without activating the new card and I never got checks either. I had my account for less than a year and have NEVER had so many problems with a bank. It became depressing that all my Tip money from my clients, I'm a hairstylist, was feeding this never ending bank account. I made 1 last deposit to bring my account to good standing before I had enough of this cycle then all of a sudden my account was nearly $1000 over drawn, I was locked out of my bank access and have spent nearly 3 my months disputing my account after they have already charged off my account, sent my account to collections, put me in check systems and had a Highly Negative remark put on my credit that ultimately disqualified me from getting an apartment for my self, I couldn't pay my credit card bills without my checking account so now those are late plus added fees due to the negligence of Pacific Service Credit Union. They finally contacted me today, that Jojo bless his heart, he called to say we were able to fix your credit and take you out of check systems, we reversed all fees that you were charged and zeroed out you account. All while holding a grin I could hear over the phone thinking I wouldn't catch that last part..... wait what did you say? You zeroed out my account but I had a positive amount of funds JoJo with a "P" for positive not an "N" for negative or a "Z" for zero but a "P". While I'm grateful for my credit being fixed and being taken out of check systems, P.S.C.U is responsible for my hard earned reputation of on time bill pay being tarnished. You should be held accountable and take RESPONSIBILITY for your (knowingly or not knowingly) actions of theft and then trying to cover it up with not allowing me to log in to the account to calculate everything that was legitimately charged by me. Instead I was offered to be mailed a statement stating they ZEROED out my account. Wow you all should be terminated immediately and as a member still because you keep my saving account open, all of the staff including the president who refused to talk to me, be terminated and the member guidelines be rewriting to better suit the members since we all have shared. P.S.C.U should also be made to pay a settlement fee to cover what they have negligently done to me. It will take time to bounce back from this especially after Covid-19 and not being able to take clients for over a year.

Short Story: They bounced (returned) a check for $370k after being told in person that it was…read morelegitimate and there was plenty of funds to cover it. Long Story: I am the trustee for a trust. I went into the San Ramon branch on 11/7, the day after the final deposit (wire) into the trust checking account. The money was already in the account and ready to be distributed. I told the staff that there would be 2 checks (debits) coming in to that account for ~$370k each. I told them who they were for and, since there would be no more income for the trust, to close the account when both checks cleared and the balance was zero. I told them that I was heading out of the country in 2 days and wouldn't be available for a week. I asked if they needed anything more and was told they put the notes into the account and all was set. I was then called the next day to approve one of the checks. I told them I already did that and there would be one more check and make sure it is processed. Then, while I was out of the country and no phone access, I received an email from my office saying that Fremont Bank needed to talk to me. I had to pay $30 for a phone connection. It was after hours and they don't have an answering machine or service. So, called again the next morning and was told they bounced (returned) the check already because I wasn't immediately available to confirm the check. These people are incompetent. While I had phone service I called the corporate headquarters and filed a complaint. I was promised someone from HQ and San Ramon would call me back. No one ever did. When I returned, I spent another $30 to wire the money to the beneficiary (they didn't want me to do that but now had no choice). I used the Danville branch this time. It took about 30 minutes to get the wire handled and was assured that they would close the account as soon as the wire went through. Today, I received a call from the San Ramon branch demanding that I make a deposit or they would close the account. I would use a stronger word than incompetent but Yelp would likely not allow my review. Don't use Fremont Bank unless you want to waste your time.

I went in to this branch on October 18 2024 to close a cd, open another 1 and get cashier checks…read more Bijal, Grace, Natalie, Mona and Gabe were all fast efficient and friendly and made all the transactions very smoothly. They Also were very patient as well. Thank you to the staff and I would recommend this place.

First home buyer here! Jay has been absolutely helpful in our journey in home ownership, not just…read morethe securing mortgage part. He was my go to person for all things financial related to home ownership and he knew i could count on his honest advice. He always delivered the honest feedback regardless whether or not we'll end up with his services or not. He also did fair price and rates comparison with other providers and was always available to answer any questions or take those lengthy calls if needed. But not just that, he also offered the best rates in the town which always helps financially. 10/10 from us. I'd highly recommend working with him and his team!

Great job with our initial loan and refinances. Clear, proactive, professional, and helped educate…read moreus along the way.

if I could give more than five stars, I would in a heartbeat. You would be making a big mistake to…read moreuse anyone other than Brenda for a home loan. Brenda and her team are absolutely amazing. This is the fifth house I've purchased in my life and this was the first time I didn't panic during our loan underwriting. Outside of this experience, closing on time always felt like it was at risk. This time, we had 3 week close and actually closed a few days early. Brenda was extremely proactive, communicative, and responsive. We could not believe the seller went with us despite not come in with the highest offer. We were told through their agent one of the reasons they accepted our offer was because of Brenda's reputation. You can't ask for more than that

As first-time homebuyers, we couldn't have asked for a better experience than working with Brenda…read moreand her team. Brenda took the time to meet with us on multiple occasions, walking us through our mortgage options with patience and clarity. She even recommended a rate buy-down strategy which we successfully negotiated for the seller to cover. Thank you Brenda and team for making our first home purchase such a smooth and rewarding journey!

I went through Key Point for my car loan and it was the best choice I could have made. Sam helped…read moremake the process extremely easy and fast which I really appreciated. I highly recommend checking out Key Point for your auto loans and ask for Sam! He was amazing.

If you're looking for a financial institution that truly values relationships, KeyPoint Credit…read moreUnion in Dublin is it. Sam provided some of the best customer service I've experienced anywhere -- not just in banking. He took the time to understand my needs, explain options clearly, and made sure I felt confident in every decision. His approachable, down-to-earth demeanor made the process smooth and enjoyable. The entire team operates with an above-and-beyond mindset that's rare these days. Their products and services are AAA plush -- competitive rates, excellent offerings, and a genuine commitment to members. If you're still with a large bank, it's time to rethink that relationship. Join KeyPoint Credit Union and experience what truly customer-centric banking feels like.

If Veena says you can do it she means it! if she says you can not at this time, she will help with…read moreall the details needed to help you be ready in the future. Very professional, with a wide selection of lending products. Veena is the best in the business!

Can I give Veena extra stars? I would and she deserves them…read more Veena helped me finance a condo purchase that had more than a few twists and turns, but she made it happen. And later, when she saw a dynamite opportunity for me to refinance at a better interest rate AND elimate private mortgage insurance, she reached out to me and made that happen as well. The refi saved me about $350 a month! She's a miracle worker. Thank you, Veena!