I can't say enough good things about Michael And Son…read more Today, their technician Llich Landaverde arrived on time and fixed an electrical issue I had in my kitchen promptly and professionally. He also reviewed several potential safety issues that I had around the home. He was able to get me a quote to replace my smoke detectors with Alexa enabled ones and is helping me to get my concrete steps repaired as a next project. I found him extremely courteous and professional, I highly recommend this gentleman and his company.

I can no longer recommend Michael & Son Services. I have used them several times over the years,…read morebut based on the last few visits I'll do my research and find other providers. My HVAC was making loud vibrating and rattling sounds. A technician arrived late, did a very brief visual inspection (without even opening it up), misdiagnosed the problem as air ducts, said it's "not something we do," and left in under 10 minutes. I had questions but he seemed more interested in leaving than helping. A year before that, I was having a different issue and I had the same experience with a technician more interested in ending his day than fixing the problem. In all honestly, I felt both turned down fixing the problem because it was raining or snowing on the days they arrived. On the other hand, a technician from a DC-area family-owned company actually took the time to find the problem, open the HVAC system, and properly fix it in under two hours -- and it had nothing to do with air ducts. This guy answered all my questions, was friendly, and actually offered recommendations and offered to come back if the issue returns. I do not feel like Michael and Sons would do the same for me anymore.

The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Do not trust them. They came out, gave an estimate, then after paying a deposit decided they…read moredidn't want to do the job leaving us high and dry. Now we have lost time in getting the work done.

I needed someone to install an electric vehicle wall plug last year. I was down to between two…read morecompanies and 4 Service was one. Mike Schick spent so much time on the phone with me, answering all my questions and describing in detail the process and all related issues. They got my business from that call alone. Also, I forget how much a county license is, but they mark it up to account for their time - which I understand. The other company marked it up dramatically more. Fast forward one year, my plug is glitchy. I called Mike again at 4:30 on a Friday, left a msg, expected to hear back on Monday. He called me back at 5 pm. Again, he was patient, asked me about the issues I was having. He told me what plug to buy and told me that they'd install it for free. I didn't even ask for that, but they completely stand behind their work. Anyway, I was impressed, thought I'd post this review.

This company does not keep to their promised schedule and did a poor job. They messed up our walls…read moreunnecessarily. We understand electricians don't patch the walls, but they also did not have to make our walls so dirty full of scratches and skid marks. More care should have been put into the process as they installed new wires. We got a quote from them, and booked their service. They promised to come between 8 am and noon on an agreed upon date. On that day, however, they were missing in action. No call (despite their promise of calling us to confirm the exactly time, on the morning of). No message. We had to call the company headquarter many times. They kicked us from one person to the next like football. No answer. No updates. Each time we called (starting at noon) they'd say the electrician should arrive in the next 20 or 30 minutes and he'll give you a call. Nope! Nothing. Finally at 4 pm the electrician showed up. We asked him what was the hold up. He said coldly: you have to ask our office. The job of installing one chandelier to the ceiling of our dining room took them 4 hours! It ruined our evening plan. They did not finish up until 8 pm! We were supposed to go to our friend's house for dinner (and they cooked a feast) at 6:30! Bad service. Mis-communication and bad communication. Badly done job (lot of traces left on our wall, see photos).

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Quality DC came in and fixed the issue with the dryer vent promptly and really communicativeread more

I found this company online and after reading comments hired them for some major work in my…read more"new-old" home. Jonathan their electrician installed and updated the 3 electrical panels. I really valued his expertise and guidance as this home was built by the original owner in '59 and he did some weird stuff. I feel like I can now sleep in a safe house because he brought it up to 2026 standards. I've had him back for rewiring of an outdoor shed that had no power. He and Ronnie got it all up and running. RL and his crew installed my new Navian boiler/hot water combo. The original boiler was still going but barely. This new system is state of the art and all of their plumbing work is museum worthy. They never cut corners and stayed until work was complete. This was a major job because all new wiring and venting systems had to be added. They saved me money by pointing out my air conditioner was good and should last at least another 5 -10 years and didn't need replaced at this time. I signed up for their regular yearly service check-up's. I couldn't be happier I contacted this company, I feel like this home will take me through the next 50+ years with few issues.

After 20 years of being a loyal customer, I'm moving on. John Nugent & Sons has changed…read more A year ago, they sold me on a $600 annual maintenance plan. I had to pay in advance and then had to call to schedule them in both spring and fall. No proactive approach: just take the money and run. When they came to do the 'maintenance,' they were in and out in a matter of minutes. Despite the annual maintenance plan, my units still experienced the same regular issues (e.g. condenser capacitor, ignitor failure, etc.). Most recently, my furnace went out. The service technician proceeded to tell my wife that it was likely a bad 'safety switch' and proceeded to give us two estimates: Option 1. A $1600 estimate to replace the pressure switch, inducer motor, and ignitor, or Option 2. A $8,000 estimate for a new furnace. Calling it a safety switch was my first hint that something was off. It's a furnace. Literally everything in it is designed for safety. You can call it a safety inducer motor, a safety ignitor, a safety flame sensor, etc. Calling it a safety switch is intended to invoke fear and a desire to 'make it safe'. After taking a look at the unit, I decided to see if i could replace the pressure switch and fan inducer myself; which I did. It still did not resolve the problem, so I called them back. When the technician arrived, it was the same guy as before, only this time, he's dealing with me instead of my wife. I was incredibly nice but he's got a bad attitude and will barely even speak with me. I assume he's pissed that I have done some of my own work. He goes out on the porch to call his boss. I can only assume he's complaining that I worked on the unit. He then comes back inside and proceeds to take the unit apart, tells me his boss will call me, and then leaves... leaving the unit in pieces. About an hour later, a supervisor calls me and tells me that they're going to need to order more parts to replace the things I've already replaced, but that they don't want to work with me if I'm going to do my own work. I kindly advise that I'd like them to do whatever is needed and that I'll await the estimate. And then,... nothing. Like a ghost, they're gone. In case you're wondering how this all turned out, I was able to call another vendor referred by a friend. They came out the same day and after reassembling the unit, they found leaves in the fresh air intake pipe. An easy fix; and one that didn't require ANY new parts at all. This should have been easily addressed by any competent HVAC technician. To the owners and operators of Nugent & Sons -- I'm a fiercely loyal customer for brands that do right by me. For 20 years, you answered my call, and then something changed. Your technicians used to be helpful and friendly, but now they seem motivated by how quickly they can get out the door and whether they can upsell me in the time they're in my home. This customer is gone for good but do I hope you turn this around because a long family legacy is at stake.

Great experience with CD Shanahan's. Ultimate due diligence and customer service. Never tried to…read moreover charge and made sure the job was completed. Scheduling was a breeze and always arrived within the window with a good heads up. Will use again for our heating and AC needs

Absolutely outstanding service from C.D. Shanahan's. Armando, Juan, and Elijah were incredible!…read moreArmando and Juan from C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling LLC came out right before an impending severe snowstorm and worked in sub-15° weather from 8 AM to 8 PM to uninstall our broken Heat Pump and Air Handler and replace them with a brand new Heat Pump and Air Handler. Simply put: these guys were the best. Incredibly professional, hardworking, and dedicated from start to finish. They didn't rush a single step. They also helped install a new thermostat, made sure everything was running smoothly, and ran all the necessary tests to ensure the system was operating perfectly before they left. Huge shoutout to Elijah as well!. He took the time to explain everything in detail about the humidifier, thermostat, and Air Handler, and gave us genuinely valuable maintenance tips that made us feel confident moving forward. C.D. Shanahan is probably the best HVAC company you've never heard of. If you want a team that shows up, works hard, communicates clearly, and takes real pride in doing the job right. Highly recommend.

This review is for Abby the tech that has earned my respect no fluff just professional at what she…read moredoes best. I suggest if you have problem with your hvac system i highly recomend Abby for the job. She makes a difference in getting the job done right. Remember The name Abby. Carl DeShazior aka dr belle Author of Great deeds Indeed Its all about helping other people.

Recently I requested a service for my grandma and we were very pleased with the work done and the…read moreprofessionalism of her tech. I ended up scheduling an hvac tune up for my home with their AI and was impressed with how easy and quick that was! Customer service is also great! Very professional. Overall impressed with the company

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.