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    DV Austin

    5.0 (2 reviews)
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    4 years ago

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    Dawn A.

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    Closet Gallery

    Closet Gallery

    4.9
    (161 reviews)

    I've now had three closets designed and installed by Closet Gallery, and I can confidently say I'll…read morecontinue using them for future projects! A huge reason I've chosen to stay with Closet Gallery is Stacey, my designer. She has truly been a breath of fresh air to work with. She listens to what I want, understands my vision, and always comes up with designs that I absolutely love. She has made each experience enjoyable from beginning to end, and she is honestly one of the main reasons I continue choosing this company. I've also been very happy with the quality of my closets. I've loved them enough that I've even gone back and ordered additional shelves! There are just a few things I would love to see Closet Gallery consider in the future. As a returning customer, I think it would be wonderful to offer military discounts and possibly returning-customer discounts, especially on additional shelving or upgrades after purchasing a complete closet system. I would also love to see more digital payment options, such as Apple Pay, Zelle, Cash App, or Venmo, particularly options that allow customers to pay conveniently without additional fees. Those suggestions aside, my overall experience has been wonderful. Stacey continues to knock it out of the park with every space she designs for me, and I'm already looking forward to seeing what she comes up with next. Three closets down and definitely not done yet!

    Jamie,Lyndell, and about 7 employees returned to fix, replace, and complete cabinet work. I gave 3…read morestars because of the frustration levels I went through, and how long the work took until completion, but I have to say, Lyndell was pleasant, he had more of an approachable personality, and he legitimately seemed concerned and that made me feel better. I appreciated that. They replaced the damaged boards and installed the broken doors, and painted the chipped door, and aligned doors so all knobs looked symmetrical. Jamie stayed the entire way through as did Lyndell to make sure the work had been completed accordingly. I was pleased with the results, but wish things could have been a lot smoother than they were. If I could go back in time, I would have just chosen another business. Darria, however made the entire transaction worse than it had already been due to her unprofessionalism, yet Lyndell made up for that. I still wouldn't have paid over 12k for the work, but it's over, and that's what matters most.

    Prestigious Cleaning Services

    Prestigious Cleaning Services

    3.7
    (26 reviews)

    This was one of the worst services I've ever paid for. I normally pay $200 every two weeks for my…read moreregular cleaning service, but I chose this company because they claimed to specialize in deep post-construction cleaning. I had just remodeled my home and needed dust, wall marks, and floor debris taken care of. What I got for $730 was absolutely unacceptable: * Floors were still dusty. * Inside of cabinet drawers were untouched. * Marks on walls and light switches were ignored. * Even a ceiling mark from new lighting wasn't properly cleaned. To make matters worse, one of the workers was standing on my brand-new countertops in shoes (3 ft high) to reach my 9-ft ceiling because they didn't even bring a ladder or a pole attachment. Completely unprofessional and careless with my property. When I called, I was reasonable -- I even offered to pay $200 (close to what I pay for regular service) since some light cleaning was done. I asked for a partial refund of the difference. They refused and insisted on keeping the full $730. This company does not deliver what it advertises, shows no regard for customer property, and refuses to stand behind its work. Avoid at all costs.

    We've never had a cleaning service before, so we weren't totally sure what to expect. It was…read moresupposed to be a little treat for ourselves--but honestly, it went sideways fast. The cleaner said something like, "We'll clean your house, and if we miss anything, we'll just go over it with you at the end." And since we've never done this before, I thought, Cool, maybe if there's something extra, I want done or something small got overlooked, they'll take care of it. But what it really felt like was, "We're gonna do a half-done job and if you happen to catch it, we'll fix it--otherwise, oh well." There were so many things missed. Like yeah, the mirror looked spotless... until I touched the top and it was dusty. Same with the shower--looked great until you ran your finger along the top edge. But it wasn't just high-up stuff. There were bug guts on the wall, dirty handprints at eye level, and dusty baseboards. Just really basic things that shouldn't be skipped. I texted the owner, Jen, and she basically said, "Well, we offered to go over it with you but you refused." And I'm like, yeah--I was already frustrated, and your team clearly didn't know what they were doing if you're the "professional" and I have to point out your mistakes? If I have to walk around pointing out all your mistakes, I might as well have just done it myself. And if I had pointed out everything they missed, they would have been there the whole day. Attached are a few of the basic items that were overlooked. The service agreement feels like an empty promise--they listed a number of tasks that were either not done at all or done poorly. The cleaning team even told me they "spot clean only" and only address areas that look dirty to them. If something doesn't appear dirty, they don't clean it unless specifically asked. One particularly surprising example: the living room TV wasn't cleaned. When I reached out to Jen, she responded that "TV screens are not cleaned as they are sensitive electronics." That's odd, considering all the monitors and TVs upstairs were spotless. Thinking back, I'm actually noticing some issues with a few of my electronics now, so I may need to file a claim.

    DV Austin - home_organization - Updated August 2026

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